ChowNow

JULY 11, 2025

When going through the ordering process, diners want three things: Speed Ease Clarity Your menu categories have more to do with delivering on those expectations than you might think. A well-organized menu—whether it’s a physical menu or an online menu—guides guests quickly to what they’re craving.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

ChowNow

MAY 23, 2025

Business model: Delivery-heavy brands reliant on third-party apps may see lower returns due to commissions. Restaurant type: Whether you run a fine dining, fast casual, or quick service concept plays a big role in potential margins. Keep them too low, and youre losing your net profit margin every time someone orders.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

FEBRUARY 21, 2025

Third-party delivery apps start out as a convenient way to reach new customers, but they always take a significant chunk of your profits. While these platforms do bring in orders, they also come with the price of high commission fees, loss of customer data, and a weaker connection between you and your guests.

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. For instance, in many cases, the first time someone sees your logo will be online, so it better look just as good on an iPhone as it does on a giant sign. Having a digital presence is critical.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

ChowNow

JANUARY 23, 2025

Its significantly more cost-effective to keep your regulars walking through the door than it is to get a new customer every time you take an order. Customers earn rewards by meeting thresholds you define, whether its the number of orders or total dollars spent. All you have to do is keep them happy. And when you do?

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

JULY 11, 2025

You can’t control your online reputation if you’re not in the driver’s seat. takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant. Avoiding these common missteps can make a measurable difference in your online reputation. Absolutely.

Customer Service 284

Customer Service Social Media Customer Experience Online Ordering 284

Modern Restaurant Management

JULY 16, 2025

Restaurants and bars had to quickly pivot, letting guests know how to order online, if dine-in was available, or what safety protocols were in place. A few highlights: Scaling a fast-casual restaurant from a single location to 13+ stores across Texas, Louisiana, and Florida in just three years. Smaller menus, better execution.

Marketing 474

Marketing Social Media Email Marketing Back of House 474

Restaurant Clicks

JULY 22, 2025

The casual, no-frills atmosphere makes it a comfortable place to grab a filling meal, especially for folks who like honest, straightforward barbecue without the extras. The menu keeps things simple with pulled pork, burgers, and smoked turkey sandwiches served in a casual, diner-like setting.

Back of House 158

Back of House Front of House Seasonal Menu Fast Casual 158

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion transactions and $67 billion in sales in 2024.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

APRIL 25, 2025

And unlike paid ads or delivery apps, your email marketing list is something you fully own. Theyve either dined with you, placed online orders, or want to hear about upcoming events and menu items. You can also train staff to mention sign-ups casually during checkout.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Restaurant Business

JULY 8, 2025

Earlier this week, Domino’s brought back its “Best Deal Ever,” a $9.99, any-pizza offer when customers order them online. That eased before and during the pandemic, as brands focused either on ease of ordering or more premium items. It could have been worse: Fast-casual pizza chain sales declined 5%. price point.

Leadership 221

Leadership Point of Sale Fast Casual Email Marketing 221

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). Fast-casual visits overall were down 3.8 percent in December and 11.3

Marketing 221

Marketing Loyalty Program 2024 2025 221

ChowNow

JUNE 12, 2025

Add Packaging Costs (if applicable) If your dish is available for delivery or takeout, include the cost of any additional items that are included in the order and will be taken, such as containers, bags, utensils, or stickers. Fast casual might push lower to protect volume margins.

Operations 195

Operations Food Supply Seasonal Menu Pricing 195

The Rail

MARCH 31, 2025

Here are some quick fixes: Point-of-Sale (POS) Systems: Modern POS systems simplify ordering and payment. Online Ordering Platforms: These systems give customers convenience. Online ordering solutions allow customers to order quickly and easily from multiple locations.

Technology 130

Technology Management Management Operations 130

Restaurant Business

JUNE 27, 2025

Jeff had nailed bagel making by then, and started selling his bagels online, using social media. “The It’s a point-of-sale system that allows the team to pack orders, and it’s integrated with third-party delivery partners. “The first few were terrible,” he said. But I was having fun.” Then the pandemic shut everything down.

Fast Casual 172

Fast Casual Franchising Franchise Leadership 172

Modern Restaurant Management

OCTOBER 24, 2024

These trends are driven by Millennial and Gen Z consumers, who are more willing to pay a premium for sustainable products; those consumers also tend to be more online and acutely aware of the impact of business practices on the lives of people and the future of the planet.

Certification 221

Certification Fast Casual Government Front of House 221

Lavu

JUNE 26, 2025

The restaurant industry is rapidly evolving, and mobile food ordering is at the center of this transformation. These mobile food ordering statistics reveal just how quickly digital habits are shifting — and what it means for restaurants trying to stay competitive. At first, mobile ordering seemed like a long shot.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

The Restaurant Group

MAY 31, 2025

Automated email marketing campaigns remind diners of memorable experiences, converting casual visitors into loyal patrons and building robust customer relationships. Boost Online Orders Emails streamline the online ordering process with direct links and exclusive online promotions.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Lavu

NOVEMBER 29, 2024

Cost Savings: Dual pricing eliminates credit card processing fees; low-stock alerts minimize waste; online ordering allows restaurant operators to get rid of pesky third party commissions Customer Engagement: Loyalty programs and CRM tools enhance customer retention. This change reduced wait times by 30% and improved order accuracy.

Loyalty Program 78

Loyalty Program Cash Management Inventory Customer Service 78

ChowNow

APRIL 25, 2025

Your restaurant brand is the gut feeling a potential customer gets the first time they see your restaurant logo, scroll through your online ordering menu, or walk into your restaurant. Youre not just designing for yourselfyoure designing for the potential customers you want ordering from you day after day. Polished and refined?

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Digital Ordering Systems If you are still scheduling shifts with pen and paper, 2020 is the year to change that.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Lavu

MARCH 28, 2025

Managing special occasion promotions is easier than ever with the best POS system features and integrated online ordering. Plus, since the system is cloud-based, these promotions sync automatically across all sales channels, including in-house dining and online orders.

Specials 78

Specials POS Loyalty Program Inventory 78

Lavu

MAY 9, 2025

From real-time inventory tracking to mobile ordering and multi-location management, the right POS helps restaurants grow faster and operate more efficiently. Toast : Designed for restaurants, offering tableside ordering, inventory management, and a free starter plan with 3% payment processing. Thats where Lavu leads the way.

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

Lavu

MAY 30, 2025

Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. Then, you might want to consider offering order and pay at the table technology.

Ordering 78

Ordering Mobile Ordering Fast Casual Online Ordering 78

Lavu

JULY 25, 2025

Smaller, casual operations might be more oriented toward office lunch parties, BBQ’s or family events. By asking specific questions you will get feedback on any part of the order process that might not be working as well as you would like. Make sure your chef and kitchen staff are on board. You may need to hire extra staff.

Catering 78

Catering 2025 Customer Service POS 78

Modern Restaurant Management

MARCH 11, 2025

. – Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fast casual restaurants went from primarily dine-in business to mostly takeout and delivery models.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Web Diner

FEBRUARY 28, 2025

While your competitors chase social media trends, savvy food service operators have discovered their winning strategy: email marketing that transforms casual customers into devoted regulars. Email marketing drives higher average orders, increased visit frequency, and stronger customer loyalty compared to social media promotions.

Email Marketing 36

Email Marketing Marketing Food Truck Social Media 36

Lavu

JUNE 26, 2025

As more restaurants turn to automation, self-order kiosks are becoming a must-have for improving speed, accuracy, and customer satisfaction. But before making the switch, one key question stands out—what is the actual self-order kiosk price in 2025? What Is a self-order kiosk? Self-order kiosks can range in size and use.

2025 78

2025 Pricing Ordering Fast Casual 78

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

MAY 23, 2025

Is your staff constantly battling long wait times, confused orders, or slow transactions? Order Errors : Miscommunication between servers and the kitchen leads to costly mistakes. Disconnected Systems : Managing multiple order sources without integration causes confusion. It might not be the teamit could be your tech.

POS 78

POS Online Ordering Mobile Ordering Inventory 78

SpotOn

FEBRUARY 26, 2025

Then costs go in order from most controllable to least controllable. If you're a fast-casual place and only offer a couple of alcoholic beverages, then "alcohol" should be enough. Delivery app commissions are also considered a marketing fee because you're paying to be seen on their platform.

License 90

License Point of Sale Insurance POS 90

Lavu

JUNE 13, 2025

Integration with technology: Cashless payments can work easily with other technology solutions and integrate online ordering, delivery apps, and loyalty programs. Going cashless might also encourage customers to start using the Sweetgreen app to pre-order their meals, the ideal direction for a tech-inclined company to head in.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Restaurant Business

JUNE 17, 2025

Photo: Shutterstock Once upon a time, DoorDash was a spoke on a big wheel of restaurant ordering channels. That’s our biggest takeaway after a pair of acquisitions by the delivery company that have it set to take a bigger share of the restaurant tech ecosystem. Many operators already view third-party delivery as a necessary evil.

Leadership 182

Leadership Advertising 2025 Reservations 182

SpotOn

DECEMBER 30, 2024

Quick-service restaurants—like cafes, fast food, and fast casual—are estimated to have decent profit margins with lower food and labor costs. Handhelds enable servers to take orders and payments at the table instead of running to and from the POS, making them twice as efficient. But that's just the beginning.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52