Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Here are a few sample back-of-house job descriptions you can use to jumpstart your own job descriptions to help attract top notch BOH staff.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

7 Shifts

AUGUST 5, 2020

Food delivery ideas: How to manage staff to boost off-site dining revenue It’s important to have a protocol in place for managing delivery and takeout orders. The order fulfillment process gets slowed down if your staff don’t know who is responsible for what. Decide who will be in charge of managing takeout and delivery orders.

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 190

Management Management BOH Front of House 190

7 Shifts

SEPTEMBER 20, 2022

How to Become a Bartender : Learn how to become a bartender including the experience and skills you actually need in order to get the job you're after. BOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Instagram Tips for Chefs & Cooks ???? Stuff you should know.

FOH 195

FOH BOH Social Media Fine Dining 195

Crunchtime

JANUARY 29, 2020

A quality BOH food operations platform will have a "Suggested Order" feature that can help you keep your inventory levels balanced. Having to tell customers "sorry, we're out of that," especially during a busy period, can hurt your brand's reputation. Here's how.

Operations 80

Operations Ordering BOH Inventory 80

Modern Restaurant Management

MARCH 28, 2022

The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. Additionally, operators are rethinking existing locations, and looking to invest in more room to accommodate delivery, to-go, and drive thru orders.

2022 212

2022 FOH BOH Recruiting 212

7 Shifts

MAY 25, 2020

Chefs pride themselves on their sparkling kitchens, and during COVID-19, customers need more than ever to be reassured of the cleanliness and safety of ordering from your restaurant. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Cover all your bases ???

FOH 338

FOH BOH Kitchen Safety Cash Management 338

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. A restaurant can improve the BOH operations to increase efficiency and overall performance. A restaurant can improve the BOH operations to increase efficiency and overall performance.

Back of House 52

Back of House BOH Front of House FOH 52

7 Shifts

AUGUST 7, 2020

Staff adherence plays an important role in making guests feel safe dining at or ordering from restaurants in the coronavirus era. BOH Ask potential chefs, cooks , dishwashers, and bussers these questions in job interviews. Why it’s important to ask: If a BOH candidate can’t handle the heat , they should stay out of your kitchen!

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Your back-of-house (BOH) team should also have some basic customer service training. Did you know that restaurant employees change jobs every 56 days ?

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

NOVEMBER 29, 2022

And in order to really restore who we are and what we want, we have to be able to give that to others.”. Take care of your BOH. Destination Unknown Restaurants makes an effort to pay the BOH as much as they can, and they're in the process of figuring out how to get the entirety of their team on salary. 5 Tips on Tipping.

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

JANUARY 14, 2021

And if you want the in-house experience at a not-super upscale place, it’s going to be a little more ordering on your phone, and everybody is going to have to get used to that” — Zack Schwab, Co-Founder, The Snug A Look at Restaurants & Delivery Most common revenue streams during COVID-19 37% outdoor dining 29% indoor dining 16.5%

2021 195

2021 Delivery Front of House FOH 195

Modern Restaurant Management

MARCH 25, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 88

Management Management BOH Front of House 88

7 Shifts

DECEMBER 6, 2023

The Colorado Overtime and Minimum Pay Standards Order (COMPS order) #38 defines who is considered a tipped worker in the state. Colorado is in the process of evaluating new legislation ( COMPS Order #39 ) that would further expand employees’ rights regarding tips. Both the FLSA and COMPS order #38 make this clear.

Tip Distribution 221

Tip Distribution Restaurant Law Employee Relations 2024 221

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. You may task that same prep cook with a goal like keeping track of when certain spices run out and then determining the best time to order new supplies.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. Data from a survey Landed conducted in 2020 found that job candidates’ top three priorities are Learning & Growth, Salary and Location, in that order. Why should they work for you?

Hiring 198

Hiring FOH BOH Coaching 198

7 Shifts

APRIL 3, 2020

Psst, even outside of these extraordinary times, this information is also valuable for any restaurateurs that are looking to optimize their operations and get a handle on what they can and cannot control in order to reduce monthly expenses in their restaurant. Your staffing – Let’s say you need to pivot your restaurant to delivery-only.

BOH 368

BOH POS Influencer Point of Sale 368

Lavu

JUNE 4, 2019

From placing orders to delivering the dishes and processing the bill, each step should be smooth and convenient. When it comes to meal ordering and preparation, kitchen display systems (KDS) are replacing the need for handwritten and verbally communicated tickets in restaurants. This helps reduce human error. Efficiency.

BOH 109

BOH FOH Front of House Back of House 109

7 Shifts

DECEMBER 6, 2023

The Colorado Overtime and Minimum Pay Standards Order (COMPS order) #38 defines who is considered a tipped worker in the state. Colorado is in the process of evaluating new legislation ( COMPS Order #39 ) that would further expand employees’ rights regarding tips. Both the FLSA and COMPS order #38 make this clear.

Tip Distribution 195

Tip Distribution Restaurant Law Employee Relations 2024 195

Lavu

FEBRUARY 10, 2020

If servers are too intimidated to talk to the chef, then order changes don’t happen, questions aren’t asked, high tensions fracture fragile working relationships, and the team suffers from poor communication. Customers love to hear about the food they’re ordering , and your FOH team can use every detail to sell, sell, sell. .

FOH 80

FOH BOH Employee Relations Communication 80

7 Shifts

DECEMBER 16, 2020

Outdoor dining One way they evolved their operations was by taking advantage of San Francisco’s new shared spaces program to extend their dining outdoors in order to keep revenue up. Zack himself took up the role of delivery driver and spent his evenings driving food orders across the city.

FOH 284

FOH Back of House Front of House Point of Sale 284

7 Shifts

JANUARY 7, 2020

Turn employee performance into a game in order to boost creativity, productivity, and motivation. Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable. Not sure where to start? How can you afford bonuses?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

APRIL 27, 2022

Accept Orders in Advance. To ensure that takeout feels just as special as the alternative, allow customers to place orders in advance, so they don’t have to worry about waiting too long to pick up the day of. With order-ahead options, you can also offer meal kits or scecials. That way, the potential of hold-ups is lower.

Management 213

Management Management Customer Experience Reservations 213

7 Shifts

JULY 14, 2020

Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone.

Marketing 204

Marketing Social Media Mobile Ordering Website Management 204

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team.

FOH 221

FOH Front of House Customer Service Back of House 221

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Tracking BOH and FOH data can help you root out issues and discover potential solutions. Increase average spend per guest.

FOH 78

FOH BOH Front of House Back of House 78

Foodable

JANUARY 29, 2021

With innovations outside of BOH kitchen operations, new kiosk-style robotics are popping up everywhere, is tech able to preserve quality and experience? Yokai Express placed an EPA-approved film over all touch screens, while Blendid offers QR code ordering.

Food Safety 103

Food Safety BOH Kitchen Safety Food Order 103

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated.

FOH 78

FOH Mobile Ordering BOH Front of House 78

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team.

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

NOVEMBER 3, 2021

This is why, according to research from Sift , 62% of American restaurant guests fear data breaches in restaurants, and are often hesitant to order directly from restaurants that don't make them feel as though their data is safe. In practical terms, think about how many orders your restaurant processes per day using debit or credit.

Audits 370

Audits POS Loyalty Program Information 370

Black Box Intelligence

SEPTEMBER 21, 2021

At limited-service restaurants, customers order their food at a counter or drive-thru and pay before eating it. At full-service establishments, customers typically order their food at a table or counter, are served by waitstaff and pay after consuming their meal. Workforce data: tracking trends for FOH and BOH staff.

Fast Casual 89

Fast Casual Fine Dining BOH FOH 89

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.

Technology 204

Technology Loyalty Program Front of House Online Ordering 204

Modern Restaurant Management

APRIL 28, 2022

In digital terms, ghost kitchens (also known as “dark kitchens”) are like hardware: they are the on-site locations from which either established brands or virtual brands physically prepare food orders.

Dietary Restrictions 196

Dietary Restrictions Influencer Back of House BOH 196

Food Business

FEBRUARY 8, 2018

A train smoothly moving down the tracks is synonymous with systems to support your restaurant: POS, Accounting and BOH management software are solid technologies that improve your restaurant, cafe or bar. Ask the correct questions of the staff while they are ringing in order, so that they capture charges correctly?

BOH 100

BOH POS Brewery Point of Sale 100

7 Shifts

NOVEMBER 16, 2021

Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers. Additionally, in order to take advantage of this new option, restaurants must pay employees the full minimum wage themselves, rather than benefiting from any tip credit.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

JULY 29, 2020

BOH Care for customer wellbeing. If you’re considering asking FOH staff to work as delivery drivers , make sure they have valid drivers’ licenses, access to cars that are in good condition, car insurance, and clean driving records. Not afraid to hold fellow staff accountable for following COVID-19 safety measures, like wearing PPE.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293