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Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195
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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

” Addressing Barriers to Staff Alignment Communication often breaks down when deeper issues go unchecked, like high turnover, inconsistent training, or misaligned priorities between front and back of house. Turning Insight Into Action Clear and real-time communication should be a core part of staff training.

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MRM Research Roundup: Diner Resiliency, Automation Technology, and Egg Prices

Modern Restaurant Management

With all their plans to dine out and order delivery and take out, here are some factors that influence Gen Z: While eating out is typically a social activity, this year saw a notable increase in solo dining with 49 percent of Gen Z dining alone weekly or more often.

Pricing 251
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How Virtual Brands Can Help Restaurants Expand Their Reach and Drive Sales

Modern Restaurant Management

Today, virtual brands are disrupting the foodservice industry, with celebrities, YouTube stars and influencers helping them go mainstream. These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews.

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How 4 Restaurant Managers Hire, Train, and Retain

7 Shifts

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. This is especially true for store managers, as their influence on the team is much larger. Piper admits that it's harder to hire for skilled positions, like management and BOH.

Hiring 195
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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line. This information can then influence your marketing initiatives. Employee experience Restaurant management software digitizes tasks like clocking in and out, tip pooling, and training.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

There are kitchen robots you can easily “train” by having them exactly replicate your arm movements and perform highly complicated yet repetitive cooking and preparation tasks. Another trend that’s influenced by labor shortages is how food will be offered in restaurants. The sleeping giant is virtual kitchens.