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Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 195
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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point. After all, when teams are aligned and able to provide quality service almost instantly, guests notice, appreciate the teamwork and keep coming back.

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Can you provide an example of how you’ve improved employee performance through training? Hiring the right people can make or break your business.

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Preventing Burnout Culture: The Role of Effective Restaurant Managers

Modern Restaurant Management

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns.

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2022 Trends: Meeting Challenges and Industry Evolution

Modern Restaurant Management

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees.

2022 530
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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. At full-service restaurants, servers are responsible for crucial tasks. Customers skip the line entirely.

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How to Manage the Mother’s Day Rush at Your Restaurant

Modern Restaurant Management

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future. Accept Orders in Advance.