The Restaurant Group

FEBRUARY 1, 2025

Introduction Managing bad restaurant reviews is crucial for protecting your reputation. A single negative review can influence how customers see your business. This affects customer trust and could lead to revenue losses. It shows your commitment to improving customer experiences and maintaining high standards.

Customer Experience 78

Customer Experience Customer Service Influencer Small Business 78

The Restaurant Group

JANUARY 16, 2025

Every great dining experience starts with a well-thought-out customer journey. This guide will walk you through the stages, benefits, and strategies to ensure your restaurant is a place people rave about and return to time and again. What Is the Restaurant Customer Journey?

Social Media 78

Social Media Customer Experience Customer Service Online Ordering 78

ChowNow

MARCH 3, 2021

Restaurant mobile apps are having a moment. In 2021, restaurants expect 62 percent of their revenue to come from takeout and delivery. And more than 75 percent of restaurants plan on continuing to offer contactless tech. . At ChowNow, we’ve long touted the effect of mobile apps on customer retention and loyalty.

Mobile Ordering 195

Mobile Ordering Ordering Online Ordering Download 195

The Restaurant Group

FEBRUARY 25, 2025

Introduction Upselling techniques in restaurants are where servers suggest additional or premium menu items to enhance the dining experience. It helps increase revenue while improving customer satisfaction. Understanding Upselling in Restaurants What is Upselling? Avoiding Pushiness Upselling should feel natural.

Loyalty Program 68

Loyalty Program Customer Experience Customer Service Email Marketing 68

Sling

MARCH 26, 2022

Employee retention should be high on every manager’s priority list. You can avoid this negative impact by making employee retention a cornerstone of your business strategy. Here are some of the best ways to improve employee retention in your company. Strategies To Improve Employee Retention.

Small Business 148

Small Business Employee Relations Leadership Tip Distribution 148

Modern Restaurant Management

MAY 12, 2020

In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products. The Dining Bond Initiative, a campaign that helps get funds to restaurants impacted by the coronavirus COVID-19, has gone global. Dining Bond Goes Global.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. The solution is simple: Podcasts! Here are some of our favorite restaurant podcasts to tune in to! Restaurant Unstoppable.

Coaching 195

Coaching Website Management Email Marketing Retail 195

The Restaurant Group

NOVEMBER 9, 2020

Restaurant-to-Consumer Social Media Engagement. Restaurants use social media to draw in diners. In a recent 2019 restaurant survey, almost half (45%) of the U.S. diners surveyed stated that a single social media post influenced their decision to try a restaurant for the first time. 89% of U.S. Source: QSR.

Social Media 164

Social Media Loyalty Program Customer Service Customer Experience 164

Bingage

MARCH 18, 2023

What is it that allows a customer to keep coming back to back for more? However, If you’ve visited back the place/store/brand for the second, fourth, or fifth time to purchase then the brand has a good customer retention marketing strategy. What is Customer Retention? Do you know why? Did you know?

Loyalty Program 98

Loyalty Program Social Media Email Marketing Customer Service 98

Bingage

MAY 9, 2021

Are You facing less customer interaction? Customer engagement is all about converting a new customer into repeat customers, but… It’s not that much easy in such a competitive era where everyone is trying to capture more and more customers, so what is the measure you should adopt to stand ahead of the competition?

Small Business 98

Small Business Loyalty Program Social Media Customer Service 98

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

The Restaurant Times

JUNE 2, 2020

While a number of new restaurant formats have emerged in recent years, the current lockdown has lead to the rapid growth of dark kitchens. The ease of operating delivery only restaurants has also brought in a fierce competition for entrepreneurs. Preparing The Right Strategy For Customer Engagement And Retention For Dark Kitchens .

Social Media 81

Social Media Loyalty Program Website Management Online Ordering 81

Restaurant365

SEPTEMBER 16, 2021

Staffing your restaurant with a great team is critical to success. Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Overcoming restaurant hiring challenges requires thoughtful ideas and consistent effort.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Bingage

MARCH 18, 2023

However, If you’ve visited back the place/store/brand for the second, fourth, or fifth time to purchase then the brand has a good customer retention marketing strategy. Building up your customer retention rate is way more profitable than just focusing on acquiring new ones. What is Customer Retention?

Loyalty Program 52

Loyalty Program Social Media Email Marketing Customer Service 52

Bingage

MARCH 18, 2023

What is it that allows a customer to keep coming back to back for more? However, If you’ve visited back the place/store/brand for the second, fourth, or fifth time to purchase then the brand has the best customer retention strategies to retain their customers. Do you know why? What’s the reason? Did you know?

Loyalty Program 52

Loyalty Program Social Media Email Marketing Customer Service 52

Restaurant365

MAY 13, 2020

The restaurant industry is known for an exceptionally high turnover rate. While your restaurant may never be able to prevent turnover entirely, your company can retain more employees than ever with strategic technology tools. What is restaurant employee turnover? Average restaurant employee turnover.

Technology 88

Technology Hiring Communication Tip Distribution 88

Restaurant365

JUNE 9, 2021

Data drives successful restaurants. You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Both BOH and FOH restaurant KPIs deserve a closer look to help protect your profitability. Restaurant KPIs impacting a profitable front of house.

FOH 78

FOH BOH Front of House Customer Experience 78

Indoor Media

OCTOBER 28, 2021

A simple thank you note can also do wonders in terms of reputation management and customer retention. A simple thank you note can also do wonders in terms of reputation management and customer retention. Everyone wants to be recognized for an act of kindness. Mrs., and Dr., followed by their last name.

Social Media 78

Social Media Email Marketing Website Management Customer Service 78

Restaurant365

MAY 3, 2022

Restaurant labor cost is increasing at an unprecedented rate. According to the National Restaurant Association, hourly wages for restaurant employees grew by 12.1% But in an employees’ market, restaurants are also carefully weighing higher labor costs against the bottom line. between February 2021 and February 2022.

FOH 78

FOH Employee Relations BOH Tip Distribution 78

Restaurant365

MARCH 11, 2021

Running your restaurant requires keeping track of tons of moving pieces. It’s a tough balancing act to oversee everything from your menu to your staff and customer experience. Many restaurant operators instead are turning to a complete back office solution to get accurate and timely data.

Management 17

Management Management Inventory Cash Management 17

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! It’s pretty simple math. There is a gap between customers and business. Confuse how Marketing automation Works for restaurants?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Bingage

MARCH 10, 2023

Just a Thank you greeting isn’t the end of the customer journey.Its just a small start within it. Post-purchase emails have become a part of sales and engagement with fundamental email workflows, and with the help of emails, you can often make the difference between one-time customers and loyal customers.

Email Marketing 52

Email Marketing Loyalty Program Customer Experience Online Ordering 52

Restaurant365

DECEMBER 16, 2021

Your restaurant operations are constantly generating valuable data. A robust restaurant management solution will offer many kinds of reports about restaurant operations. There are many different metrics that your restaurant could track and review. Sales reports. Daily Sales Summary. Received by Purchased Item.

Operations 78

Operations Point of Sale Employee Relations Waste 78

Restaurant365

JULY 14, 2021

Restaurant food waste is a pressing topic in the food and restaurant industry. As a food service business, your restaurant has an enormous opportunity to reduce food waste. In addition, reducing food waste can also be a great opportunity for your restaurant’s bottom line. Here are 15 practical tips.

Waste 78

Waste Compost Food Inventory 78

Restaurant365

MAY 21, 2021

Are you wondering what that means, or why it could be valuable for your restaurant group? Managing up is a valuable concept for businesses in general, but it’s particularly important for the restaurant industry. Why manage up in the restaurant industry? A restaurant has tons of moving parts.

Management 78

Management Management Communication Inventory 78

The Restaurant Group

MAY 6, 2025

Restaurant Data Analytics helps you squeeze every last drop of value from your data. Understand What Restaurant Data Analytics Means Define Restaurant Data in Simple Terms Restaurant data is everything you jot downwithout even realizing it. Its like your restaurant is talkin. You wont just guess. Youll plan.

Cash Management 78

Cash Management Online Ordering Point of Sale Mobile Ordering 78

Restaurant365

MAY 30, 2022

After a two-year-long hiatus, the National Restaurant Association’s annual show finally reopened in Chicago’s sprawling McCormick Place. Our team took notice of how restaurant norms changed overnight, and we knew we had to keep pace by accelerating the advancement of our solutions. Food, Glorious Food . Plant-Based Protein Power .

2022 29

2022 Front of House Recruiting Back of House 29

Buzztime Business

DECEMBER 26, 2023

Why write New Year’s resolutions when you can use these 5 bar and restaurant goals instead? Resolution #1 – Boost Check Averages It’s the holy grail of bar and restaurant goals: bigger checks. These strategies can help increase sales while driving up guest satisfaction – it’s a win-win. Try these simple crowd-building tactics.

2024 97

2024 Bar Email Marketing Loyalty Program 97