The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?

Back of House 52

Back of House BOH Front of House FOH 52

Transact

JUNE 4, 2020

A revolution in digital technology has swept through front-of-house foodservice operations, and its effects have been so remarkable that even industry veterans have gotten whiplash. . Back-of-house pressures are precisely the problems that automation was designed to address. Improve communication. ? Shorten task time. ?

Back of House 86

Back of House Front of House Technology Download 86

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What Is Front Of House (FOH)? The difference between FOH (front of house)/BOH (back of house) is one of appearance and presentability. What Is Back Of House (BOH)?

Front of House 88

Front of House Back of House FOH BOH 88

Crunchtime

AUGUST 3, 2023

In the restaurant industry, communication is vital. You have to make sure front-of-house and back-of-house staff are in sync and that employees know what’s expected of them. This post was contributed by Sage, a Crunchtime accounting and payroll integration partner.

Communication 78

Communication Front of House Back of House Customer Experience 78

Lavu

APRIL 8, 2020

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. The global pandemic has prompted an exuberant amount of COVID-19 emails. Remember Your Brand.

Communication 144

Communication Loyalty Program Social Media Online Ordering 144

7 Shifts

MARCH 23, 2022

Executive Summary. Region: Great Lakes. Number of Locations: 16. Restaurant Type: Quick Service. Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. The food and hospitality hasn't changed all that much since '65. The restaurant industry has. Table of Contents.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. Back in 2019, TouchBistro’s Annual Industry Report found that seven in 10 restaurants in the U.S. were experiencing a labor shortage. million jobs – or 12% – short of pre-pandemic levels.

Back of House 52

Back of House 2021 Front of House Cash Management 52

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Quick Communication Two-way radios provide fast and efficient communication amongst staff.

Customer Service 110

Customer Service Front of House Communication Kitchen Safety 110

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Whatever the reason for an item needing to be 86'ed, this restaurant term works really well as a quick way to communicate the need to take an item off the menu. Table of Contents.

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

FEBRUARY 21, 2023

Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. When teams participate in non-work activities together, it increases trust, which in turn boosts morale and improves communication. People are the heart of the restaurant.

Front of House 381

Front of House Social Media Back of House Sports 381

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple. Table of Contents: What makes a great employee schedule?

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Culinary Cues

MARCH 26, 2022

Training ALWAYS pays back in dividends. Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Ads in your local newspaper are more about showing that you support that paper rather than a tremendously effective way of communicating with the public. How hard can it be – right?

Cash Management 371

Cash Management Social Media Restaurant Law Communication 371

Modern Restaurant Management

AUGUST 25, 2023

The first is communication technology, like paging to communicate to guests or back of house communications for personnel and management. For instance, a restaurant with a smaller footprint may not need a paging or staff communication system, but it will always need background music.

Design 166

Design Front of House Back of House Customer Experience 166

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. I just listened to a podcast from Dr. Sanjay Gupta, whom I think we all know of, as he wrestled with the impact that technology has on his own three daughters and society as a whole. How dangerous is this?

Technology 340

Technology Social Media Back of House Front of House 340

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. A new year brings new beginnings and opportunities for transformation in the restaurant industry.

2024 202

2024 2023 Back of House 2022 202

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I We need to embrace the good and understand the bad and the ugly. But we need to be cognizant of a primary reason for “being connected”. Try “FOOD” on for size.

Technology 353

Technology Front of House Social Media Back of House 353

Modern Restaurant Management

APRIL 8, 2024

This is also well-known in foodservice with the fast-paced work required in back and front of house. This goes back to making sure all the other aspects of food culture are in place and are part of a company’s strong points, because they all feed back to the customer.

Food 187

Food 2002 Food Safety Kitchen Safety 187

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Establish Clear Lines of Communication. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Back-of-House and Front-of-House are an even split.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Culinary Cues

MARCH 21, 2022

From first-in, first-out in the walk-in cooler to how you fold side towels and where your knives are placed – it is organization that allows a kitchen to run efficiently and keeps the mood and pace of the restaurant in sync. To some, it may seem less significant, but to seasoned professionals – this is the truth of the kitchen.

Front of House 358

Front of House Back of House Point of Sale Uniforms 358

Culinary Cues

MAY 28, 2022

This is the hub of activity, the space that portrays unity, defines tradition, nourishes the body and mind, and sets the tone for communication. The most important room in a home is the kitchen. If the family were defined as a team, it would be the kitchen that served as the locker room and the playing field.

Front of House 323

Front of House Back of House Employee Relations Small Business 323

7 Shifts

JUNE 16, 2022

A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. Throw in dozens of locations to manage, and visibility becomes foggy.

Franchise 370

Franchise Franchising Communication Front of House 370

Modern Restaurant Management

MAY 8, 2024

The results give the green light for certain restaurants to introduce more front-of-house automation. Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey.

Front of House 186

Front of House Mobile Ordering Customer Service FOH 186

Modern Restaurant Management

FEBRUARY 2, 2024

Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. For example, IoT devices can notify when stock is low, or equipment is not functioning optimally.

Operations 189

Operations Front of House Customer Service Kitchen Safety 189

Modern Restaurant Management

SEPTEMBER 13, 2023

Restaurant employees play an integral role in the dining experience, representing the building blocks of delightful guest experiences, ultimately creating loyal patrons who come back for more. However, in today's economic environment, restaurant staffing is being put to the test, posing a bigger challenge today than ever before.

Management 190

Management Management Coaching Front of House 190

7 Shifts

SEPTEMBER 16, 2021

Whether you’re managing multiple restaurants right now or are thinking about expanding your current business , this guide has everything you need to run more than one restaurant at once with success. Table of Contents. New Concept or Replicate? Create Consistency with Your Operations. Delegating Responsibilities. Keep Your Team Connected.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

MARCH 31, 2022

The personalization of drive-thrus began internally across many brands a few years back. To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Every minute! David Vance.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

7 Shifts

NOVEMBER 12, 2020

What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team. It usually involves an orientation, paperwork collection, and training. Then, explain how you display these values at work.

FOH 307

FOH BOH Food Safety Customer Service 307

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Communicate with guests.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 197

Mobile Ordering Front of House Communication Online Ordering 197

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. “Take better care of your staff.”

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

JUNE 22, 2021

As restaurants open back up, operators are ready to hire, and in some cases, rehire, employees – but many are finding it difficult to find candidates willing to return to work, and the search for good talent is tougher than expected. Communicate Safe Work Environments. Back-of-house staff will always appeal to that workforce.

Back of House 207

Back of House Communication Hiring Magazine 207

Modern Restaurant Management

MARCH 1, 2022

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. And according to Technomic, Inc.,

Front of House 230

Front of House Loyalty Program Back of House Training 230

Sante

DECEMBER 8, 2020

Chefs and restaurant owners decide to start their business because of a love for food and a desire to bring that food to the mouths of people in their community. With the right technology, your kitchen staff can worry less about staying on track and focus more on producing quality food that leaves customers wanting to come back for more.

Front of House 130

Front of House Operations Back of House POS 130

Squirrel Systems

MARCH 21, 2018

We’ve all been there – you need to communicate something to your restaurant team and struggle to find the best channel to do so. Through the communication center, punch in, first log on, or cashouts can be populated with important reminders or messages for the front of house teams. E-mail blast? Social media group? or higher).

Communication 52

Communication POS Front of House Back of House 52

Modern Restaurant Management

OCTOBER 14, 2022

Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. While it’s likely that your restaurant’s kitchen staff is adequately trained in creating allergen-friendly dishes, it still helps to ensure that all communication is as clear as possible. Back of House.

Allergens 189

Allergens Kitchen Safety Front of House Food Safety 189

7 Shifts

JULY 27, 2023

Jason Hammel opened Lula Cafe in Chicago's Logan Square neighborhood back in 1999. I think really focusing on the foundations of our origin, which is being young, and being interested in community, and connections between people. So what are the conditions that allow a restaurant to last as long as it does? So a lot of people."

Communication 195

Communication Front of House Education Back of House 195

7 Shifts

OCTOBER 12, 2022

There's no one-size-fits-all answer when it comes to distributing tips among restaurant staff, but there are a few different methods that are commonly used. This guide will cover some of the most popular methods for restaurant tip payouts, and offer some pros and cons for each so that you can decide what will work best for your establishment.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365