7 Shifts

JANUARY 14, 2021

The restaurant industry will look back on 2020 as the spark that changed how it does business. The COVID-19 pandemic left dining rooms empty and accelerated the industry’s shift to third-party delivery services as a major revenue driver. Nearly 900 delivery-related roles have been created in the 9 months since March 2020.

2021 195

2021 Delivery Front of House FOH 195

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%).

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

DECEMBER 16, 2020

Delivery & takeout Initially, The Snug followed what many restaurants were doing by implementing their own takeout and delivery service. Zack himself took up the role of delivery driver and spent his evenings driving food orders across the city. San Francisco did this shared spaces program, like a lot of cities.

Back of House 284

Back of House FOH Front of House Point of Sale 284

EATER

JUNE 26, 2020

Expecting the worst, they were surprised to realize at the end of May that they were doing so much business through takeout and delivery that they were on track to meet their original sales predictions. Hopefully, we get them back.”. She knows that other, fully reopened restaurants might end up offering them the jobs she cannot. “I

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

MAY 31, 2021

On the other hand, skimping on ingredients increases the likelihood that a guest won't come back – and may even tell others not to do the same. Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. Table of Contents.

Operations 363

Operations Inventory Hiring Customer Service 363

Transact

OCTOBER 2, 2019

Improvements in back-of-house technology can help restaurants be more cost-conscious while remaining competitive. Read on to learn three ways upgrading your BOH technology can benefit your foodservice operation. . Elevate Food Safety Measures. Are you sure every dish that leaves your kitchen line is up to temperature?

Back of House 64

Back of House Technology BOH Kitchen Safety 64

Rocket Fuel

NOVEMBER 19, 2024

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. The key to unlocking the next echelon of success? Restaurant data analytics.

Operations 52

Operations BOH Franchise Franchising 52

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. Additionally, the BOH handles food safety and restaurant administration. What Is Back of House in a Restaurant?

Back of House 52

Back of House FOH BOH Front of House 52

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. When you think about issues that arise in your restaurant that could cost you significant amounts of money, what first comes to mind?

POS 370

POS Audits Loyalty Program Information 370

Lavu

MAY 2, 2025

Effective communication between front-of-house and kitchen staff is essential for smooth restaurant operations. POS systems simplify restaurant workflows by improving communication between front-of-house (FOH) and back-of-house (BOH) teams. Automatic order routing: Sends orders to the correct kitchen stations (e.g.,

Communication 78

Communication POS Front of House FOH 78

Cheetah

DECEMBER 20, 2021

Ghost kitchens, a delivery-only restaurant model with no physical space for dine-in, have become essential lifelines during the pandemic. While different operational strategies and business models are put to the test, one thing is clear – ghost kitchens are not a trend, they are the new reality as delivery and dine-at-home surge.

Front of House 148

Front of House Food Supply Back of House Delivery 148

Cheetah

JANUARY 30, 2022

They include everything from back-of-house supplies like gloves and containers, to customer-facing single use-items like takeout packaging, utensils, napkins, and straws. Although supply chains have barely recovered from two years of disruption, demand for disposable restaurant supplies continues to surge with the delivery boom.

Supplies 148

Supplies Food Supply Compost Back of House 148

Cheetah

JANUARY 30, 2022

They include everything from back-of-house supplies like gloves and containers, to customer-facing single use-items like takeout packaging, utensils, napkins, and straws. Although supply chains have barely recovered from two years of disruption, demand for disposable restaurant supplies continues to surge with the delivery boom.

Supplies 148

Supplies Food Supply Compost Back of House 148

Lavu

MAY 30, 2025

Another is the total labor cost percentage, which is not just about wages but also other things such as the management, service delivery, and many others. Running a restaurant is tough, and as the owner or manager of a restaurant, you want to use every tool available to you. Some restaurant managers also measure performance per pay.

2025 78

2025 FOH Point of Sale BOH 78

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?

Back of House 52

Back of House BOH Front of House FOH 52

Cheetah

JUNE 14, 2021

Profit margins would almost certainly shrink as businesses would be forced to reduce opening hours, eliminate tables, make guests wait or even push back reopening altogether. That explains why they are quitting in droves or not coming back to work after being laid-off. To get workers back, restaurants will have to make a real change.

BOH 148

BOH Back of House Front of House Employee Relations 148

Apicbase

APRIL 5, 2024

When thinking about restaurant automation, imagining a future where AI-powered androids shake cocktails and drones drop food deliveries through your skylight is fun. What Back-of-House Processes Can Restaurants Automate? Back of house (BOH) operations are complex and have many moving parts.

Back of House 52

Back of House Front of House BOH Point of Sale 52

Lavu

JUNE 4, 2019

A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. hat are the differences between the back-of-the-house and front-of-the-house?

BOH 112

BOH FOH Front of House Back of House 112

Qu

OCTOBER 17, 2024

Unified kitchen systems that integrate data from all ordering channels—digital, in-store, and delivery—play a vital role in enhancing order management. Upgrading your kitchen technology will help you meet high guest expectations and reduce wait times for both guests and Delivery Service Providers (DSPs). The best part?

Food Order 52

Food Order Waste Technology BOH 52

Xtra Chef

MAY 21, 2020

This project is focused on making your back of house better than ever. Build a better back office. With less diners eating on-premise, now is a great time to focus on building better back-office business practices. Comparing a vendor invoice against the delivery you received. Even better?

2020 115

2020 Back of House Document BOH 115

Qu

NOVEMBER 25, 2024

Unified kitchen systems that integrate data from all ordering channels—digital, in-store, and delivery—play a vital role in optimizing order management. Upgrading your kitchen technology will help you meet high guest expectations and reduce wait times for both guests and Delivery Service Providers (DSPs). The best part?

Food Order 52

Food Order Waste Technology BOH 52

Black Box Intelligence

FEBRUARY 18, 2022

In many restaurants the front of house (FOH) and back of house (BOH) can seem like two completely different worlds. Data can help you navigate through the complexities of FOH vs. BOH operations. QSRs tend to look at staff as overall crew, and the lines between FOH vs. BOH are blurred.

FOH 40

FOH BOH Front of House Back of House 40

Chowly

JULY 11, 2024

Beyond the confines of their four walls, operators must also manage off-premise operations, which include handling delivery logistics, curbside pickups, and catering services to ensure a seamless customer experience both inside and outside the restaurant.

Operations 105

Operations BOH Customer Service Customer Experience 105

Foodable

JANUARY 29, 2021

With innovations outside of BOH kitchen operations, new kiosk-style robotics are popping up everywhere, is tech able to preserve quality and experience? Kiosk-style robotics boasts technology like integration into third-party delivery, cost-saving automation, and precise consumer orders creating a custom experience. says Wilkinson.

Food Safety 103

Food Safety BOH Kitchen Safety Food Order 103

Black Box Intelligence

SEPTEMBER 21, 2021

They typically offer counter service, and drive-through and/or delivery services are common as well. These are fast-changing times for all types of restaurants. Brands that stand out are able to use big data to spot trends, measure performance and create strategies that will drive profits. That’s who we serve at Black Box Intelligence.

Fast Casual 98

Fast Casual Fine Dining BOH FOH 98

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Tracking BOH and FOH data can help you root out issues and discover potential solutions.

FOH 78

FOH BOH Front of House Customer Experience 78

Future Food

APRIL 20, 2022

Future Food has been working directly with several mining companies in the mining and resources sector for over four years to reimagine food, hospitality and wellness in design driven spaces for an ever-diversifying workforce that has high expectations of their remote village life. Source: Future Food.

Hospitality 78

Hospitality Food Safety Front of House Food 78

Xtra Chef

MAY 13, 2020

However, we already know that the rise of take-out and delivery will limit front of house labor costs and other overhead expenses, placing an even greater emphasis on squeezing every last ounce of profit from your production. Implementing AP automation is easy and contact-free. The old-fashioned way is no longer workable.

Front of House 79

Front of House Back of House FOH BOH 79

Deliverect

JUNE 30, 2020

From managing reservations and planning work schedules to streamlining online delivery and kitchen processes, to fighting food waste: here are some tech solutions and platforms that will help you manage, optimize and monitor your business, easily! The era of online food delivery. Easy table booking with Resengo. The digital revolution.

Food 94

Food Online Ordering Cash Management Waste 94

Modern Restaurant Management

JANUARY 10, 2022

Here are six things you can expect to see in back-of-house tech in 2022. However, BOH technology has long been at the bottom of the list for many operators. After adopting better delivery and takeout technology in 2020, restaurants are now turning their tech budgets toward bringing in back of house.

Back of House 520

Back of House 2022 BOH Front of House 520

Modern Restaurant Management

MARCH 11, 2025

Restaurant owners negotiated payment plans with their landlords, many of which had prolonged forgiveness dates, but were often not able to pay back rent. Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

The Restaurant Times

SEPTEMBER 16, 2021

In turn, it leaves more time and energy to focus on delighting guests with delicious food and new memorable dining experiences, be they in-house or off-premise. In addition, the marketplace also provides developers to easily build apps for restaurants to manage front of house (FOH) and back of house (BOH) operations.

Technology 52

Technology Guest Recovery Front of House Point of Sale 52

Apicbase

APRIL 11, 2024

Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. That tool is back office software for restaurants. Below, we discuss restaurant back office software and its benefits.

Operations 52

Operations Back of House Front of House Allergens 52

Apicbase

JULY 26, 2024

With 96% of restaurants planning to expand , operators are looking for the best software to manage BOH operations like inventory, recipes, production, and scheduling. Here’s how to stay in control of the back of house. As the number of locations grows, maintaining high standards across the board becomes more difficult.

Back of House 52

Back of House Allergens Front of House Food Supply 52

Apicbase

MARCH 28, 2024

Recipes – Your Core Data Set The back of house or production side of a food business is notoriously hard to manage. But with so many kitchen management systems vying for your attention, you need to narrow down the options. Here are the key considerations to look out for when making your decision.

Management 52

Management Management Point of Sale Kitchen Safety 52