Modern Restaurant Management

DECEMBER 2, 2024

There are automated food labeling systems that make it easier for businesses to stay in compliance. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe. Create a Food Safety Culture We get it–you’re busy. Instead, document the complaint in detail.

Food Safety 275

Food Safety Management Kitchen Safety Management 275

Modern Restaurant Management

NOVEMBER 5, 2024

” Testing Problem-Solving Ability Problems can arise at any moment in our fast-moving, customer-facing business, and adapting and thinking on one’s feet is crucial for maintaining customer satisfaction and operational momentum. She felt confident enough to order and appreciated my effort to address her needs.”

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Goliath Consulting

NOVEMBER 6, 2024

AI-driven platforms like Ovation and Popmenu enable hospitality businesses to quickly generate thoughtful, consistent responses to customer feedback across multiple review sites. Here’s how AI can transform review management in the restaurant industry and what owners should keep in mind when implementing it.

Email Marketing 221

Email Marketing Customer Service Customer Experience Bar 221

Restaurant Business

JULY 9, 2025

For busy kitchens, it’s a no-compromise shortcut to big flavor and a polished finish. Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. Newsletter The latest from Restaurant Business, sent straight to your inbox. Or even on a pizza! Sign Up Thanks for signing up!

Leadership 254

Leadership Back of House 2025 Food Supply 254

Goliath Consulting

JULY 11, 2025

On the marketing front, restaurant owners are expected to promote their business while managing day-to-day operations. That’s especially challenging for small business owners already wearing too many hats. This level of precision not only improves margins but also creates a better guest experience and reduces staff stress.

Email Marketing 221

Email Marketing 2024 Social Media Waste 221

Restaurant Business

JUNE 20, 2025

Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. News earnings casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Newsletter The latest from Restaurant Business, sent straight to your inbox.

Delivery 242

Delivery Fast Casual Leadership Point of Sale 242

Modern Restaurant Management

APRIL 16, 2025

By eliminating the need for single-use plastic bottles and the transportation associated with them, businesses can significantly reduce their day-to-day costs, as well as the time needed to coordinate these deliveries. From a long-term perspective, integrated water systems are a smart financial investment.

Back of House 251

Back of House Food Supply Waste Transportation 251

Goliath Consulting

DECEMBER 12, 2024

Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business. These best practices can help you maintain a safe and enjoyable environment during this busy season. Adding motion sensors and alarms enhances security and deters break-ins, especially during non-business hours.

Bar 195

Bar Cash Management Seasonal Menu Restaurant Law 195

Modern Restaurant Management

MAY 28, 2025

What are some things restaurant operators do to protect their businesses from AI-generated fraud? For this reason, businesses should remain vigilant and take extra precautions if a transaction or complaint seems remotely suspicious. How should operators better inform themselves about AI concerns for their business?

Employee Relations 251

Employee Relations Beverage Food Order Customer Service 251

ChowNow

MARCH 7, 2025

Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility. When people are hungry, they turn to Google.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Goliath Consulting

JANUARY 25, 2025

To learn more about our services including menu development, business strategy, marketing, and restaurant operations, contact us at [link] or email us at getresults@goliathconsulting.com The post Emerging Trends in Healthy Foods and Restaurant Concepts appeared first on.

Dietary Restrictions 221

Dietary Restrictions Food Email Marketing Customer Experience 221

Goliath Consulting

FEBRUARY 19, 2025

Understanding the Fractional CFO Role A fractional CFO is a seasoned financial expert who partners with businesses on a part-time or contract basis. Think of successful business navigation like driving a vehicleyou need clear views from all windows.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

ChowNow

FEBRUARY 7, 2025

Earn a free item after X qualifying orders Builds customer loyalty and increases repeat business. This kind of targeted messaging makes customers feel seen and appreciated while encouraging loyalty and repeat business. Customers can easily see their progress, making them more likely to order again to unlock their next reward.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Goliath Consulting

MAY 1, 2025

Gen Z foodies might prefer TikTok and Instagram Reels, while busy parents or professionals may respond better to Facebook updates or LinkedIn lunch promos. Know Your Audience Before You Post Every restaurant has a unique vibe, and your social media should reflect that.

Social Media 195

Social Media Marketing Email Marketing Influencer 195

Modern Restaurant Management

MAY 30, 2025

This is true for businesses operating in office settings just as much as in restaurants, supermarkets, and other settings where businesses have daily contact with consumers. This can present serious issues for a business. Sure, people are busy and always on the go. They want to feel heard, understood, and valued.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

ChowNow

FEBRUARY 21, 2025

First, make sure your Google Business Profile is fully optimized. Double-check that your hours, location, and contact info are correct, and most importantly, add a direct link to your online ordering page. Contact ChowNow to learn more about automated email marketing and how it can increase your online order volume.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Restaurant Business

JULY 3, 2025

Still, it takes private one of the industry’s most widely used tech companies and one of its earliest innovators, helping numerous restaurant chains take their businesses online. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Leadership 268

Leadership 2025 Mobile Ordering Online Ordering 268

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Leadership 195

Leadership Management Management Operations 195

ChowNow

APRIL 4, 2025

You might fulfill the order, but youre left in the dark about who that person is, their contact information, how often they come back, or what they like to order. You dont get access to order history, contact info, or any of the tools youd need to build real marketing campaigns. Its the difference between guessing and knowing.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

Modern Restaurant Management

MARCH 20, 2025

Growing a restaurant or catering business is no small feat. If your catering business isn’t growing as fast as you’d like, you might be facing some common roadblocks. Inefficient Operations and Workflow One major hurdle that can slow down the growth of your catering business is inefficient operations and workflow.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Goliath Consulting

FEBRUARY 8, 2025

Many professional athletes transition into the business world after their playing careers, and the restaurant industry has become a prime investment opportunity for some of the biggest names in sports. Lets look at four athletes who have excelled in the restaurant business and the lessons they offer.

Fast Casual 221

Fast Casual Franchising Franchise Sports 221

ChowNow

FEBRUARY 28, 2025

When customers order through a third-party app, you dont get access to their contact information, making it harder to bring them back. With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. You build stronger direct customer relationships.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Restaurant Business

JULY 2, 2025

menu trends News bars Flavor Pat plans and executes menu, food and drink stories for Restaurant Business and hosts the weekly Menu Talk podcast. Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. Newsletter The latest from Restaurant Business, sent straight to your inbox.

Fast Casual 240

Fast Casual Beverage Back of House Leadership 240

The Rail

NOVEMBER 22, 2024

A huge part of this experience is the customer service they receive at every contact point within the restaurant – and even after they’ve left. As well as covering general training topics , you’ll want to promote more specific learning within your team relating to your business.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

ChowNow

MARCH 7, 2025

Thats why 44% of restaurants are investing in restaurant technology tools to improve their business analyticsbecause customer data works. Loyalty & Rewards Programs : Provides customer contact details, repeat visit behavior, and redemption patterns. Before making business or operational decisions, let your customer data guide you.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

FEBRUARY 13, 2025

By now, customers expect every business to have a website. It reassures potential guests that youre an established business, making them more likely to visit or place an order. A simple, seamless ordering experience encourages repeat business and keeps guests coming back. The longer you wait, the more opportunities you miss.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

NOVEMBER 12, 2024

2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. Having a reliable mode of communication during such situations is key to keeping operations running and staff in constant contact during critical moments.

Training 473

Training Communication 2025 2024 473

Goliath Consulting

OCTOBER 26, 2024

To learn more about our services including menu development, business strategy, marketing, and restaurant operations, contact us at [link] or email us at getresults@goliathconsulting.com The post Spooky Halloween Cocktails to Elevate Your Bar’s Menu appeared first on.

Menu 221

Menu Seasonal Menu Email Marketing Bar 221

Goliath Consulting

JUNE 8, 2025

To learn more about our services including menu development, business strategy, marketing, and restaurant operations, contact us at [link] or email us at getresults@goliathconsulting.com The post How to Get Your Kitchen Ready for Summer Weather appeared first on.

Kitchen Safety 243

Kitchen Safety Seasonal Menu Food Safety Equipment 243

ChowNow

MAY 2, 2025

Part of it comes from lumping together all service-providing businesses or misunderstanding what failure means. They close because of business problems. Many restaurant owners go into business focused on recipes and decor, but overlook the financial reality of restaurant ownership. So why the disconnect? Who are your customers

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Restaurant Business

JUNE 27, 2025

But learning how to make his wife a great bagel ended up creating a business, Jeff’s Bagel Run, which now has 15 locations and is franchising. The pandemic was in full swing, and we got really busy, like 300-400 DMs whenever we dropped a menu,” he said. The couple began to build a slow and steady business. We’d sell out.

Fast Casual 175

Fast Casual Franchising Franchise Leadership 175

Goliath Consulting

JUNE 28, 2025

To learn more about our services including menu development, business strategy, marketing, and restaurant operations, contact us at [link] or email us at getresults@goliathconsulting.com Sources: Li, Henry. Goliath Consulting Group is a restaurant consultancy group based in Atlanta, Georgia. Naviarobotics.com , 2025.

Front of House 195

Front of House Operations 2025 2024 195

ChowNow

JANUARY 23, 2025

The Pareto Principle, also called the 80/20 Rule, can be seen in all types of contexts: Business: 80% of profits often come from 20% of customers or products. Theyll not only come back but also tell their friends, leave great reviews, and bring even more business your way. All you have to do is keep them happy. And when you do?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Restaurant Business

JUNE 23, 2025

Which is the reason you got into the restaurant business in the first place. This post is sponsored by RATIONAL technology operations Restaurant Business Want breaking news at your fingertips? Sign up to receive texts from Restaurant Business on news and insights that matter to your brand. To learn more, click here.

Leadership 200

Leadership Food Supply 2025 Kitchen Safety 200

7 Shifts

OCTOBER 22, 2024

You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location. Collaborate with nearby businesses for events or promotions, and ask them to include a link to your website on their site. It's an active marketing tool. It's an active marketing tool.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

JUNE 12, 2025

In this article, you will learn: Tactics that increase restaurant check sizes without slowing down service How to boost restaurant sales through your own digital channels Proven ideas for driving repeat business from loyal and casual guests alike 1. This is a low-effort way to drive repeat business for your loyal customer base.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

The Rail

NOVEMBER 15, 2024

A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience. Businesses that use an integrated POS system are shown to see a 20% increase in efficiency and a 15% boost in customer 20% increase in efficiency and a 15% boost in customer satisfaction.

POS 130

POS Cash Management Point of Sale Customer Experience 130