Modern Restaurant Management

APRIL 7, 2025

Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Restaurant Business

JULY 21, 2025

Cheese debuts a new arcade concept for adults who want to be kids Exclusive Content Premium Technology Loyalty programs are growing. Tech Check: Restaurant loyalty programs are increasingly popular, but they’re far from a silver bullet for driving traffic. Whether theyre working is another thing.

Fast Casual 175

Fast Casual Casual Loyalty Program 2025 175

Restaurant Business

JUNE 17, 2025

Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Increasingly, however, they are becoming the hallmarks of convenience-store foodservice programs. billion in 2024 and are expected to top $3 trillion by 2028, the report said. By Heather Lalley on Jun. And customers are responding.”

Food 275

Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

DECEMBER 18, 2024

As of 2024, over half of U.S. In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Restaurant Business

JULY 22, 2025

The good news for Crumbl, however, is that the company’s profitability did improve in 2024, and by quite a bit. After adding 264 locations in 2022 and 281 in 2023, Crumbl added just 87 new restaurants in 2024. Premium Technology Loyalty programs are growing. But at least pick a representative store.

Franchise 157

Franchise Franchising Loyalty Program Leadership 157

Restaurant Business

JULY 21, 2025

Tech Check: Restaurant loyalty programs are increasingly popular, but they’re far from a silver bullet for driving traffic. Trending Beverage Starbucks sets the 2025 release date for Pumpkin Spice Latte this summer Premium Technology Loyalty programs are growing. Whether theyre working is another thing.

Loyalty Program 241

Loyalty Program Leadership 2025 Fast Casual 241

Restaurant Business

JULY 22, 2025

Premium Technology Loyalty programs are growing. Tech Check: Restaurant loyalty programs are increasingly popular, but they’re far from a silver bullet for driving traffic. Whether theyre working is another thing. Just ask McDonald's and Starbucks.

Loyalty Program 144

Loyalty Program Leadership Franchising Franchise 144

Restaurant Business

JULY 8, 2025

Traditional pizza chains have long competed on price, because consumers generally have little brand loyalty. Premium Technology Olos restaurant tech odyssey will continue in private Tech Check: After a rocky few years on the public markets, the online ordering giant will continue its quest for “hospitality at scale” under a new owner.

Leadership 227

Leadership Point of Sale Fast Casual Email Marketing 227

Lavu

JULY 4, 2025

Technology is now playing a crucial role in helping quick-service restaurants streamline operations, optimize staff efficiency, and speed up service. In this post, we’ll explore how leveraging the right technology can significantly cut down wait times and elevate the customer experience in 2025.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Restaurant Business

JULY 9, 2025

The BBQ Brisket Whopper is the first item to launch from Burger King’s new “Whopper by You” platform—a program that invites guests to help shape the burger giant’s menu. By Patricia Cobe on Jul. 09, 2025 Facebook Twitter LinkedIn The BBQ Brisket Whopper is available in regular and Whopper Jr. sizes starting Tuesday.

Leadership 144

Leadership Food Supply Loyalty Program Fast Casual 144

Restaurant Business

JULY 22, 2025

News franchising acquisitions finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Premium Technology Loyalty programs are growing. Tech Check: Restaurant loyalty programs are increasingly popular, but they’re far from a silver bullet for driving traffic.

Franchising 157

Franchising Franchise Loyalty Program Leadership 157

Modern Restaurant Management

OCTOBER 18, 2024

Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. However, 80 percent of brands don’t believe that their current loyalty programs are delivering the satisfaction they desire.

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Rocket Fuel

JANUARY 7, 2025

In 2024, we saw these applications move from the drawing board to the laboratory. The first applications of this technology are already in play, and I expect it to expand as quickly as brands can deploy the infrastructure. AI as a Strategic Planner: Today, every decision in a QSR is a technology decision.

2025 52

2025 Innovation Customer Service Loyalty Program 52

Lavu

JULY 11, 2025

Cloud-based POS systems are transforming the restaurant industry by addressing common challenges like outdated technology, inefficiencies, and data management issues. Integration-Friendly: Easily connects with delivery platforms, accounting tools, and loyalty programs. With the global cloud POS market projected to grow 18.2%

POS 78

POS Management Management Mobile Ordering 78

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. No matter how much technology evolves, or trends shift, people will always come back for quality food, great value, and friendly service.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Black Box Intelligence

FEBRUARY 12, 2025

For example, menu design, loyalty programs, operational efficiencies, and improved guest experiences. Rather but builds long-term loyalty and increases profitability. The Role of Promotions vs. Everyday Value Short-term discounts can drive transactions, but they dont always build long-term loyalty.

Pricing 52

Pricing Loyalty Program Consumer Goods Customer Experience 52

Restaurant Business

JUNE 5, 2025

He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. He previously was arrested in Chicago after reportedly attacking his ex-wife. Eater reported that he later sued his ex-wife for damaging his reputation.

Fast Casual 147

Fast Casual Leadership 2025 Loyalty Program 147

Lavu

APRIL 25, 2025

Integration with online ordering, loyalty programs, and inventory tracking. Add features like online ordering, inventory tracking, and loyalty programs. Not only is it handling the growth but it is also implementing new technology so that we can remain flexible in our customer payment options.”

POS 78

POS 2025 Loyalty Program Cash Management 78

Restaurant Business

JULY 14, 2025

Drenon’s agency worked with a New England convenience-store chain on a six-second video pushing loyalty signups. “It The program grew by 75% in six months. News Tech Check technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Social Media 167

Social Media SEO Leadership Technology 167

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Consumer behavior shifted rapidly towards online ordering and contactless payments, making these technologies essential for survival. more an hour.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Perfect Daily Grind

JUNE 9, 2025

You may also like our article on the future of espresso machine technology. How prosumers are driving technological innovation The burgeoning prosumer market has been a major driving force behind innovation in both professional and home coffee machines. In 2024, De’Longhi S.p.A

Equipment 165

Equipment Café Innovation Consumer Goods 165

Modern Restaurant Management

DECEMBER 10, 2024

The restaurant industry has been in the eye of the storm, driven by shifting consumer behaviors, rapid advancements in technology, and the race to dominate emerging formats. As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators.

2025 443

2025 Loyalty Program 2024 Customer Service 443

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. When you ask questions, they should be upfront about what rates they can offer and how their technology can help your restaurant. No high commissions.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

APRIL 21, 2025

China, meanwhile, exported $55 billion in equipment in 2024, and the tariff on Chinese imports, as of this writing, stands at 145 percent. Use technology to streamline inventory management, ordering and other day-to-day tasks. Start a fee-based membership program. manufacturers produce about $6.4 Here are some initial thoughts.

Seasonal Menu 360

Seasonal Menu 2025 Loyalty Program Equipment 360

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. Savvy operators have realized that cross-training team members and leveraging technology reduces labor costs and enhances the overall guest experience — a win-win across the board.”

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

APRIL 29, 2025

Loyalty programs also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. Starbucks saw the biggest decline in sentiment toward its customer service in 2024 (6.2 percent in 2024. The report explores the forces shaping guest loyalty in 2025.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

DECEMBER 17, 2024

Restaurants will continue to invest in comprehensive Back-of-House Technologies Following the pandemic, restaurants focused heavily on Front-of-House technology to streamline and digitize the diner experience.

2025 419

2025 Back of House Front of House Customer Experience 419

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. One strategy for reducing costs has been the increased use of technology.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Paper Chase Accountancy

MAY 22, 2025

on average in February and March compared to 2024. The survey, which compared March and April 2025 to March 2024, showed a –32.4% Economic uncertainty continued to be felt with restaurant revenue falling through summer 2024. When we looked at our Paperchase UK customers in early 2024, the average sales decreased slightly by 0.1%

Hospitality 52

Hospitality Fast Casual Marketing Fine Dining 52

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9).

2024 492

2024 Loyalty Program Food Order 2030 492