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– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. Still, keeping a steady team remains the top challenge, highlighting the need for ongoing innovation in restaurant workforce management.
Your menu plays a vital role in your business marketing. So, let's dive deeper into the steps on how to turn your menu into a marketing tool. According to the 2024 TouchBistro Diner Trends Report, 85 percent of diners in the U.S. If your brand is modern and innovative, your dishes should reflect this same spirit.
Beyond labor savings, robotics also helps meet increasing hygiene expectations and throughput demands ( Middleby, 2024 ; FastCasual, 2021 ). P-Robo speeds up pasta preparation while maintaining consistent quality ( Goliath Consulting, 2024 ; Middleby, 2024 ). The impact doesn’t stop in the back-of-house. are shaking up service.
This system utilizes real-time data to forecast demand and adjust production accordingly, thereby reducing food waste and enhancing service speed ( Emerging, 2024 ). On the marketing front, restaurant owners are expected to promote their business while managing day-to-day operations. During peak hours, popular items stay stocked.
percent in 2024 — falling short of the 4.1 “Restaurants can't simply rely on their traditional playbooks anymore," says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. "Smaller, At the same time, U.S. chain sales grew just 3.1
Joe Kahn, founder and chief innovation officer of the Columbus, Ohio-based chain, felt that guests were ready for more flavor excitement and better-quality ingredients. “I Joe was like a mad scientist in the innovation lab,” added Sarah Kear, CMO of 52-location Condado Tacos. “We and the zero-proof versions for $7.
Then Pat shares her interview with Matt Banton, VP of menu strategy and innovation at Cracker Barrel. He’s been at the chain for less than a year, but hit the ground running, focusing on flavor innovation, building a robust pipeline and making sure the food and drink selection creates memorable guest experiences.
The sale comes just four years after Olo went public, and ends a difficult period on the public markets. Still, it takes private one of the industry’s most widely used tech companies and one of its earliest innovators, helping numerous restaurant chains take their businesses online.
Menu innovation can be a motivating factor in luring diners away from breakfast at home—where nearly half of consumers eat the morning meal—and into restaurants. She provides in-depth coverage of chefs, trends and menu innovation. View All Articles by This Author Want breaking news at your fingertips?
In recent years, the beverage industry has witnessed a surge in innovation, with cannabis-infused drinks emerging as a prominent trend. By 2024, 24 states, three U.S. This expanding legal framework provides a large market for THC beverages, as it is now legal for them to go onto menus and be sold for non-medical purposes.
Premium Technology Olos restaurant tech odyssey will continue in private Tech Check: After a rocky few years on the public markets, the online ordering giant will continue its quest for “hospitality at scale” under a new owner. That outsider has now left, leaving the company with more uncertainty. That doesn’t mean it’s not expensive there.
2024 was a tough year for restaurants. But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. By Heather Lalley on Jun. 06, 2025 Facebook Twitter LinkedIn Chipotle rose to No. Segment leader Chipotle Mexican Grill rose to No. Sign Up Thanks for signing up!
That led to selling bagels at farmers markets. and Bruegger’s, Jeff sees a world of opportunity for bagels made better, especially in markets he sees as “bagel deserts.” The pandemic was in full swing, and we got really busy, like 300-400 DMs whenever we dropped a menu,” he said. We’d sell out. We went full bagel,” he said.
We were inspired by our guests requests to create a backyard-style BBQ Whopper, said Zack Young, Burger King’s director of culinary innovation US & Canada. “We She provides in-depth coverage of chefs, trends and menu innovation. View All Articles by This Author Want breaking news at your fingertips?
Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again. Consumers still want great in-store experiences, even if they don’t always use them.
11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Many of the changes it is making are intended to help it adapt to these new markets. That means you can now get boba at Perkins. By Joe Guszkowski on Jun.
It’s easy to score what’s marketed as a Dubai Chocolate Bar at specialty retail food stores; in New York City a 7-ounce bar sells for about $19. She provides in-depth coverage of chefs, trends and menu innovation. You can also buy them on Amazon and at some Costco locations. “We
The company plans to expand into more markets and expects to have thousands of bots on the ground by the end of the year, which it says will give it the largest autonomous vehicle fleet in the world. Sam Altman, the CEO of OpenAI and an existing Coco investor, contributed to the fundraising round. Members help make our journalism possible.
Premium Food California Pizza Kitchens salad lineup gets a refresh with trendsetting additions Behind the Menu: The casual-dining chain may have “pizza” in its name, but since salads account for 20% of sales, the time was right to innovate with new formats, ingredients and presentations.
In the first week, Lime Fresh sold over 300 pizzas with no marketing, “which is pretty good for a taco stand,” said Pavano. Now the marketing push is on, and there’s a possibility of line extensions if the sales support that move. She provides in-depth coverage of chefs, trends and menu innovation.
According to a report by Statista , the online food delivery market in the U.S. is projected to reach $353 billion by 2024, fueled by increased smartphone usage and consumer demand for convenience. This model reduces overhead costs and enables rapid expansion into new markets.
marketing retail News Heather Lalley is the managing editor of Restaurant Business, Foodservice Director and CSP Daily news. Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.
Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. . By Timothy Inklebarger and Joe Guszkowski on Jun. billion and international food delivery service Deliveroo for $3.9
Formerly with Yum Brands, Davenport worked with Pizza Hut for more than nine years, including as managing director for global franchise markets and managing director for the Middle East, Turkey and Africa. Bailey Richard is the new director of marketing, communications and compliance. and Hardee’s. Sign Up Thanks for signing up!
Thompson Street managing partner Bob Dunn described the 130-unit Bubbakoo’s as an “innovative and compelling brand that resonate with a broad and growing customer base.” The New Jersey-based fast-casual chain has been acquired by private-equity firm Thompson Street Capital Partners, the company announced Wednesday. Terms were not disclosed.
These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." In turn, this shift forced the restaurant industry to adapt and innovate at a high speed. In 2024, we launched Mad Dash, which totally changed curbside pickup. .
Emerging is a company founded by Mathew Focht that describes itself as investing “at the intersection of restaurant innovation, technology and experiential entertainment.” Hart, the former CEO of Red Robin, has joined the firm Emerging as managing partner, the company said Tuesday.
Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 It will allow DoorDash to help restaurants grow their on-premise business by turning reservations data into targeted marketing opportunities. billion in a deal that officially closed last week.
At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. Innovative. The secret is to set up everything correctly from the beginning, and then let marketing automation software do the hard work for you.
This is where, especially for restaurants, we’re leading the charge and innovating,” he said. “To In addition to delivery, it now offers software such as online ordering and mobile apps, and will soon add reservations and marketing tools with the pending acquisition of SevenRooms. “At Members help make our journalism possible.
At Bobby’s Burgers, Cunningham will focus on new market expansion, and both traditional and nontraditional growth worldwide. Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again.
chains as the restaurant tech market continues to consolidate. chains as the restaurant tech market continues to consolidate. By Joe Guszkowski on Jun. 10, 2025 Facebook Twitter LinkedIn QSR Automations offers kitchen display systems for large restaurant chains. Have consumers moved on?
Premium Financing Dominos big edge in the pizza market is its unit growth The Bottom Line: The pizza chain has been able to open a lot more new restaurants than its primary competitors, even in the face of a difficult market.
As we look ahead, were focused on operational excellence, innovative growth strategies and ensuring every guest enjoys the perfect night out.” Ana Malmqvists title changed from chief marketing officer to chief brand officer. Matt Zurcher was promoted from director to vice president of franchise and restaurant operations.
The Jeni’s Splendid Ice Cream founder got Floura off the ground with a Kickstarter campaign launched in March 2024, which generated excitement and backing. She provides in-depth coverage of chefs, trends and menu innovation. The product is now being sold in select retail stores and online, and on the wholesale side, through Faire.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. An issue that may arise from this in 2024 is data privacy. – Corin Camenisch, Product Marketing Lead at SumUp 1 + 0 = 3: The New Math of Marketing!
Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top " Lynch has more than 20 years’ experience managing large CPG and retail brands in marketing and brand strategy. ." "Loyalty innovation is not always true innovation," Lynch added. "It’s
And DoorDash dominates the market for first-party delivery, which refers to delivery orders that are placed directly through a restaurant’s website or app and fulfilled by third-party couriers. DoorDash and Uber Eats are the first and second-largest restaurant delivery services in the U.S., respectively.
Traditional methods like feedback forms and email surveys often result in not only low response rates, but delays in actionable insights due to the cumbersome nature of manual analysis. The ability to gauge real-time customer satisfaction is a game changer for restaurants aiming to adapt and thrive in an evolving market.
Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. I think automation will be the biggest trend of 2024.
Brands like McDonald's, Pizza Hut, Domino's, Starbucks, and others invest and implement customer retention strategies to hold the market share. This customer loyalty stays strong, negating the changing market landscape. With the least marketing efforts, the results in such a situation are quite high.
March 19, 2024 — SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. SAN FRANCISCO, Calif.,
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