Restaurant Business

JULY 2, 2025

Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe. Condado Tacos also carries about 80 tequilas so customers can spike a drink with their favorite brand.

Fast Casual 239

Fast Casual Beverage Back of House Leadership 239

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Restaurant Business

JULY 9, 2025

Philly ensures a silky, no-crack bake, so operators can easily serve up an on-trend dessert that excites customers and keeps prep simple. Premium Emerging Brands Olive & Finch lets diners dictate how they want to experience the brand This growing premium fast casual out of Denver is expanding with an all-day menu priced no higher than $20.

Leadership 254

Leadership Back of House 2025 Food Supply 254

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Restaurant Business

JULY 8, 2025

deals this week as fast-food pizza chains work to reverse stubbornly weak sales. 08, 2025 Facebook Twitter LinkedIn Domino's will let customers get any pizza for $9.99. Earlier this week, Domino’s brought back its “Best Deal Ever,” a $9.99, any-pizza offer when customers order them online. By Jonathan Maze on Jul.

Leadership 221

Leadership Point of Sale Fast Casual Email Marketing 221

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Sounds like the hallmarks of any solid fast-food restaurant. By Heather Lalley on Jun.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

NOVEMBER 4, 2024

In a statement, the owner and operator of 39 domestic restaurants in the casual dining chain, says its expects to use the time and legal protections made available through the Chapter 11 restructuring process to allow the company to explore strategic alternatives in order to ensure the long-term viability of the brand. "The

2024 221

2024 Point of Sale Franchising Franchise 221

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It still features the chain’s signature bakery case, where customers can buy pies, cookies and other treats.

Fast Casual 182

Fast Casual Front of House Back of House Leadership 182

Restaurant Business

JUNE 17, 2025

Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window. We like to surprise the customers, especially after we open a new location. At Greenlane, there’s no dine-in service. By Lisa Jennings on Jun.

Fast Casual 159

Fast Casual Leadership Mobile Ordering Casual 159

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

Certification 221

Certification Fast Casual Government Front of House 221

Restaurant Business

JUNE 13, 2025

The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. million last year, that’s more than double the next closest chain.

Operations 221

Operations Leadership 2025 Fast Casual 221

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” For fast-food restaurants, where every second counts, this could be a particularly valuable tool, especially as more transactions come through digital channels. TechTarget The U.S.

Hiring 172

Hiring Mobile Ordering Advertising Leadership 172

Restaurant Business

JULY 9, 2025

To put the new Whopper on the menu, the Miami-based fast-food burger chain had to bring in the brisket, Carolina gold BBQ sauce and crispy onions. “A By Patricia Cobe on Jul. 09, 2025 Facebook Twitter LinkedIn The BBQ Brisket Whopper is available in regular and Whopper Jr. sizes starting Tuesday. Photo courtesy of Burger King. “We

Leadership 144

Leadership Food Supply Loyalty Program Fast Casual 144

Restaurant Business

JUNE 24, 2025

Probably not The Bottom Line: The fast-casual Mexican chain remains a shockingly good value and its first-quarter sales slowdown was not out of the ordinary. Social media erupted over portion sizes last year, which had a side effect of creating stress for employees as customers videoed their orders being put together.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Restaurant Business

JUNE 23, 2025

And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? That was unsustainable in a quick-service setting, and in the weeks since, Shake Shack swapped in crisp phyllo that didn’t require grilling.

Bar 159

Bar Fast Casual Leadership Back of House 159

Black Box Intelligence

JANUARY 16, 2025

Comp Traffic Best Region: New England Best Segment: Family Dining Best Cuisine: Breakfast Worst Region: NY-NJ Worst Segment: Fast Casual Worst Cuisine: Sandwich The December 2024 Restaurant Industry Trends + A Year in Review 2024 saw many ups and downs. Time Period Sales Traffic 2024 0.0% -2.8% Comp Sales -3.2%

2024 52

2024 Point of Sale Front of House Fast Casual 52

Black Box Intelligence

MAY 12, 2025

They honor top-tier brands that have not only excelled in operational metrics but have also fostered environments that prioritize employee satisfaction and customer delight. Make their customers super happy (this is called the Voice of the Customer award). Panda Express (Fast Casual) Who is Panda Express?

2025 52

2025 Fast Casual Fine Dining Casual 52

Future Food

NOVEMBER 27, 2024

Suddenly we find that 2024 is almost behind us now but Future Food would like to share with you the trends and insight that we see across the food and hospitality sector. Quick service restaurant (QSR) has increased across the board on metrics through increased uptake (more people), average spend and frequency.

Hospitality 78

Hospitality 2025 Food Back of House 78

Restaurant Business

JUNE 18, 2025

The New Jersey-based fast-casual chain has been acquired by private-equity firm Thompson Street Capital Partners, the company announced Wednesday. Thompson Street managing partner Bob Dunn described the 130-unit Bubbakoo’s as an “innovative and compelling brand that resonate with a broad and growing customer base.” Sign up here.

Fast Casual 172

Fast Casual Leadership Franchising Franchise 172

Restaurant Business

JUNE 12, 2025

The customer unlocks their food using a code in their delivery app. And customers don’t have to tip. News technology delivery finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Orders come in like any other delivery order would. Sign up here.

Delivery 184

Delivery Leadership 2025 Advertising 184

Black Box Intelligence

DECEMBER 10, 2024

Average Star Ratings ( ASRs ) provide an invaluable snapshot of how customers perceive a brand, influencing everything from repeat visits to revenue growth. In highlighting the performance of top restaurant brands for Q3 of 2024, we want to (deservedly)sing their praise. while Full Service restaurants averaged 4.3.

2024 52

2024 Fast Casual Customer Service Seasonal Menu 52

Lavu

MAY 9, 2025

Here’s a quick breakdown of the top 5 restaurant POS systems and their standout features: Lavu : #1 ranked by Capterra for three years running, with world-class customer service, strong reliability, and profitability tools for only $99 a month. What POS does Gordon Ramsay Use?

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

Qu

NOVEMBER 25, 2024

By helping kitchens prep exactly what they need, the Production Optimization Board reduces waste, speeds up service, and ensures fresher food. Value: By improving kitchen operations, the Production Optimization Board boosts speed of service while cutting down on food waste. The result?

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." Customer habits have also shifted after the pandemic. The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This distributed approach creates resilience while enabling the speed and intelligence needed in today’s fast-paced restaurant environment. Employing 15.5

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 But last week, it revealed that DoorDash Ads reached a $1 billion annual revenue run rate in 2024. By Joe Guszkowski on Jun.

Leadership 182

Leadership Advertising 2025 Reservations 182

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. Quick-service restaurants—like cafes, fast food, and fast casual—are estimated to have decent profit margins with lower food and labor costs.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Restaurant Business

JUNE 10, 2025

Louisville-based QSR Automations provides digital kitchen display systems for many large casual-dining brands. Joining forces will allow the company to connect the dots between restaurants’ inventory, food prep and order flow, allowing operators to serve customers faster and more profitably, the companies said. “We Sign up here.

Fast Casual 270

Fast Casual Leadership 2025 Technology 270

Modern Restaurant Management

APRIL 1, 2025

Based on a study of 300 Quick Service Restaurant (QSR) locations, including McDonald’s, Wendy’s and Burger King, the research introduces an innovative economic framework that adapts Purchasing Power Parity principles to analyze labor costs. Fast casuals follow with 36 percent prioritizing direct digital channels.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” Three-quarters of delivery customers value tech-enabled ordering and payments.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Restaurant Business

JULY 1, 2025

shops Value pressure comes to the fast-casual sector Financing These full-service restaurant chains opened the most locations last year In an overall down year for full-service unit growth, these five brands bucked the trend. It finished 2024 with 140 Go outlets, an increase of 77% year over year.

Fast Casual 172

Fast Casual 2024 Leadership 2025 172

Restaurant Business

JULY 1, 2025

Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons. Premium Financing The fast-food beverage wars have begun The Bottom Line: Taco Bell and Whataburger have introduced new beverages in recent days. Expect other quick-service chains to jump into the fray.

2025 144

2025 Leadership Fast Casual Magazine 144

Restaurant Business

JULY 1, 2025

Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons. Premium Financing The fast-food beverage wars have begun The Bottom Line: Taco Bell and Whataburger have introduced new beverages in recent days. Expect other quick-service chains to jump into the fray.

Leadership 159

Leadership 2025 Fast Casual Magazine 159

Restaurant Business

JULY 1, 2025

Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons. Premium Financing The fast-food beverage wars have begun The Bottom Line: Taco Bell and Whataburger have introduced new beverages in recent days. Expect other quick-service chains to jump into the fray.

Menu 144

Menu Leadership 2025 Fast Casual 144