Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

APRIL 17, 2024

. “At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Pricing 493

Pricing Loyalty Program Customer Experience Consumer Goods 493

Modern Restaurant Management

MAY 31, 2024

Additionally, 79 percent of adults agree working in the restaurant industry is valuable for professional development and that they still use those skills like teamwork, prioritization, communication, adaptability, and attention to detail.” ” The restaurant industry is the nation’s training ground.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. That is where a restaurant loyalty program plays a crucial role.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Coupons 105

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood.

Loyalty Program 453

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 453

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. That is where a restaurant loyalty program plays a crucial role.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

7 Shifts

SEPTEMBER 25, 2024

This post is adapted from our “What Restaurant Employees Want” report, originally published in May 2024. Clearly define the steps for advancement, such as training programs, skill development, and promotion timelines, ensuring employees understand how they can grow within the organization.

Loyalty Program 329

Loyalty Program Download 2024 Hospitality 329

ChowNow

JANUARY 27, 2021

Online ordering has become extremely popular, so much so that digital sales will account for more than half of limited-service and quick-service sales by 2024. It only makes sense to communicate with your guests virtually too. We recommend emailing your guests on a regular basis to establish consistency.

Email Marketing 370

Email Marketing Marketing Online Ordering Front of House 370

7 Shifts

JULY 29, 2024

This post is adapted from our "What Restaurant Employees Want" report, originally published in May 2024. At Felipe's Taqueria, they have a "more you learn, the more you earn" program that encourages staff to learn new skills or roles to increase their wages. Owner Pike Howard discusses this in this episode of the Pre-Shift Podcast.

Employee Relations 221

Employee Relations Cash Management Loyalty Program Certification 221

Chowly

FEBRUARY 23, 2024

Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Consumers play a crucial role in 2024, with expectations of lower interest rates and controlled inflation.

2024 96

2024 2023 Loyalty Program Point of Sale 96

Black Box Intelligence

FEBRUARY 12, 2025

For example, menu design, loyalty programs, operational efficiencies, and improved guest experiences. Rather but builds long-term loyalty and increases profitability. Brands that communicate value outperform those that rely on low prices. Digital ordering and loyalty integrations make transactions more seamless.

Pricing 52

Pricing Loyalty Program Consumer Goods 2025 52

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

Technology 111

Technology Operations Point of Sale Online Ordering 111

Modern Restaurant Management

SEPTEMBER 10, 2021

Along with the technology focus, the brand developed a new logo and restaurant design that will help communicate the brand’s mission and values in a more vibrant and energetic yet approachable way. ” The new owners/operators will travel to Dallas to attend Dickey’s training program – Barbecue University.

Franchising 471

Franchising Franchise Food Fast Casual 471

Lavu

NOVEMBER 27, 2024

Loyalty Programs : Increase repeat visits by 42% and average check size by 28% with personalized rewards. This data can fuel targeted marketing campaigns to boost loyalty and increase the average spend per visit. This reduced customer complaints about waiting by 45% and boosted loyalty program participation by 28%.

POS 78

POS Loyalty Program Online Ordering Point of Sale 78

QSR Automations

DECEMBER 22, 2023

As we head into 2024, we predict that there will only be even more great ways to implement AI. Unfortunately, loyalty programs can only go so far , and they traditionally depend on rewarding customers for returning to your restaurant. This means that the restaurant can do very little other than offer loyalty rewards.

2024 52

2024 Online Ordering Loyalty Program Customer Service 52

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

The Restaurant Times

JANUARY 26, 2023

Over 20% of POS solutions are already in the cloud, and 29% are planning to do so by 2024. Increase in Bluetooth incorporations that will minimize wifi hogging and internet costs Customer Loyalty Programs Loyalty programs, which offer incentives and individualized products and experiences, are essential to retaining and attracting customers.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Lavu

NOVEMBER 27, 2024

LAVU POS Review 2024 Comparing Features of Lavu and Clover Features of Lavu Lavu’s iPad POS system is tailored for restaurant operations. With its kitchen display system (KDS), communication between front-of-house and kitchen staff becomes smoother. flexibility and service. from 22 reviews, compared to Lavu’s 1.4

POS 78

POS Customer Service Mobile Ordering Loyalty Program 78

Black Box Intelligence

AUGUST 5, 2021

The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. The chain says it expects to pay employees $15 per hour by 2024. Operators would do well to implement programs that focus on employee wellbeing.

Recruiting 102

Recruiting 2021 Management Management 102

Black Box Intelligence

AUGUST 5, 2021

The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. The chain says it expects to pay employees $15 per hour by 2024. Operators would do well to implement programs that focus on employee wellbeing.

Recruiting 98

Recruiting 2021 Management Management 98

Apicbase

JUNE 12, 2024

The National Restaurant Association’s Restaurant Technology Landscape report 2024 finds that 76% of operators say using technology gives them a competitive edge. This data lets you create personalised experiences that build loyalty and encourage repeat business. Tech helps operators to remain competitive.

Technology 52

Technology Operations Point of Sale Online Ordering 52

Apicbase

FEBRUARY 6, 2023

1 Kitchen display systems (KDS) Main characteristics Ideal for ramping up prep and delivery times Improves order accuracy and communication Requires additional hardware For traditional delivery-only dark kitchens and hybrid cloud kitchens Smart kitchens use a kitchen display system or KDS.

Delivery 52

Delivery Management Management Online Ordering 52

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Tick ’n Cook is an example of a kitchen display system.

Management 52

Management Management Point of Sale Kitchen Safety 52

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls. percent.

2024 221

2024 Point of Sale Mobile Ordering Consumer Goods 221

Black Box Intelligence

MAY 5, 2023

Surveys offer a convenient, cost-effective way to collect valuable feedback and increase customer loyalty. The average time spent daily on a mobile phone is expected to reach around 4 hours and 39 minutes by 2024, according to Statista —an important metric to consider when you decide whether or not to make your survey mobile-friendly.

Customer Experience 52

Customer Experience Customer Service Take-out Email Marketing 52

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. When the communication between guests, servers, and staff in the kitchen is clear, ordering and preparation mistakes are minimized to reduce food costs significantly.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Mad Mobile

FEBRUARY 22, 2024

47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

DECEMBER 31, 2019

percent by 2024, and 2020 will be a catalyst year that could drive that number up. Restaurants will likely continue to offer innovative benefits like free or discounted education, or other programs such as our managing partners program, which allows managers to run their own locations. Consumers will crave transparency.

2020 345

2020 Kitchen Safety Consumer Goods Food Safety 345

Modern Restaurant Management

APRIL 29, 2025

Loyalty programs also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. Starbucks saw the biggest decline in sentiment toward its customer service in 2024 (6.2 percent in 2024. The report explores the forces shaping guest loyalty in 2025.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Go Hire- Restaurants

JUNE 16, 2025

Given these automated systems handle ordinary communications as well as preliminary assessments for employment, countless candidates receive benefits from such innovations which skillfully pair applicants with suitable positions. Should any individual decide against joining us?

Recruiting 52

Recruiting Hiring Social Media Advertising 52