7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. But first, Anthony tells us how the industry has changed during his career: “I think there's two components you kind of look at. What does your brand mean?

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

7 Shifts

FEBRUARY 7, 2024

Some quick-service chains, including Chick-fil-A, have crossed a tipping point, with more than half their sales coming via digital orders in 2023. Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Black Box Intelligence

NOVEMBER 14, 2022

With the platform, multi-unit restaurants are able to efficiently collect, manage, and respond to omnichannel customer feedback at the local, regional, and national level and identify root causes associated with back and front of house operations, workforce conditions, and local market trends. 2, 2023. . 2, 2023. .

Customer Experience 85

Customer Experience Management Management Front of House 85

Black Box Intelligence

JUNE 14, 2023

According to the latest Bloomberg survey study, the probability of an upcoming economic downturn in 2023 has increased from 60% in February to 65% in March. In this article, I’ll be sharing three key takeaways from our Q2 SOTI webinar and highlighting some important factors detrimental to your brand’s future growth.

Webinar 81

Webinar Employee Relations Point of Sale Customer Service 81

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 183

Franchise Franchising Food Fast Casual 183

Black Box Intelligence

NOVEMBER 14, 2022

With the platform, multi-unit restaurants are able to efficiently collect, manage, and respond to omnichannel customer feedback at the local, regional, and national level and identify root causes associated with back and front of house operations, workforce conditions, and local market trends. That all changes with GuestXM™.

Customer Experience 40

Customer Experience Management Management Front of House 40

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 105

2019 Compost Mobile Ordering Point of Sale 105

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 143

Franchise Franchising Food Safety Kitchen Safety 143

Sling

MAY 24, 2023

It’s a way to define the working relationship between employer and employee. In essence, a restaurant employee handbook does two things: Tells employees what you expect of them Tells employees what they can expect from you In addition, a restaurant employee handbook can be a source of protection against litigation.

Employee Relations 88

Employee Relations Restaurant Law Information Document 88