Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. But first, Anthony tells us how the industry has changed during his career: “I think there's two components you kind of look at. What does your brand mean?

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

7 Shifts

APRIL 26, 2023

And fortunately, where I'm at, I do want to position myself to be in front of that growing change versus being reactive," For 7 Leaves, being in front of that growing change means a foray into mobile, which currently makes up 45% of their business. And so that's been the natural evolution.

Employee Relations 195

Employee Relations Customer Experience Leadership Front of House 195

Black Box Intelligence

NOVEMBER 14, 2022

With the platform, multi-unit restaurants are able to efficiently collect, manage, and respond to omnichannel customer feedback at the local, regional, and national level and identify root causes associated with back and front of house operations, workforce conditions, and local market trends. 2, 2023. . 2, 2023. .

Customer Experience 98

Customer Experience Management Management Front of House 98

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Black Box Intelligence

JUNE 14, 2023

According to the latest Bloomberg survey study, the probability of an upcoming economic downturn in 2023 has increased from 60% in February to 65% in March. In this article, I’ll be sharing three key takeaways from our Q2 SOTI webinar and highlighting some important factors detrimental to your brand’s future growth.

Webinar 98

Webinar Employee Relations Point of Sale Customer Service 98

Restaurant365

JUNE 3, 2022

In the same report, a majority of restaurant operators said they expect the restaurant staffing shortage to extend into at least 2023. Whether you are the front of house, back of house, bar, or general manager you have most likely had bouts of job burnout. Dedication. Resourcefulness.

Management 78

Management Management Back of House Front of House 78

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. They take purposeful planning and work to build and maintain. The result of all that effort can be a successful restaurant that runs well even when you’re not there. Table of contents What is restaurant operations? Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Black Box Intelligence

NOVEMBER 14, 2022

With the platform, multi-unit restaurants are able to efficiently collect, manage, and respond to omnichannel customer feedback at the local, regional, and national level and identify root causes associated with back and front of house operations, workforce conditions, and local market trends. That all changes with GuestXM™.

Customer Experience 40

Customer Experience Management Management Front of House 40

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

SpotOn

JULY 9, 2024

" – Trey Dyer, President and CEO, Mesero Restaurant Group "The success team has provided valuable insights on menu, pricing, and user experience for both the front and back of house. We're SpotOn, so we're probably biased about our own restaurant POS system. " – Gabriella R., " – Jackie O.,

2024 52

2024 Point of Sale POS Online Ordering 52

Sling

MAY 24, 2023

It’s a way to define the working relationship between employer and employee. In essence, a restaurant employee handbook does two things: Tells employees what you expect of them Tells employees what they can expect from you In addition, a restaurant employee handbook can be a source of protection against litigation.

Employee Relations 88

Employee Relations Restaurant Law Information Back of House 88

Clover - Restaurants

JUNE 20, 2024

million visitors (not including residents) in 2023–that’s a lot of potential restaurant guests. million visitors (not including residents) in 2023–that’s a lot of potential restaurant guests. Your menu should, in turn, reflect your restaurant’s theme and offer guests plenty of variety without overtaxing your back-of-house staff.

License 52

License Front of House Back of House POS 52

EATER

JULY 8, 2024

As of 2023, the National Restaurant Association estimates that 15 percent of restaurants are using some form of additional charges. Many use the revenue to more evenly distribute pay between the front of house (servers, bussers, hosts) and back of house (cooks, dishwashers), who historically earn a lot less.

Airlines 303

Airlines Tip Distribution Front of House Restaurant Law 303

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. Among delivery apps, DoorDash is the clear favorite.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features trends in off-premise, coffee wars, the AI lifeline, the return of lunch, and how teens spend their dollars. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488