Deliverect

JANUARY 18, 2021

2020 was a huge year for off-premise dining. For some that meant stepping up their already hot delivery game using the latest tech. But for many full-service restaurants, bars, and other venues that are all about the in-house experience, that meant getting more creative. 2020 made restaurants rethink off-premise strategy.

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Delivery Back of House Fine Dining Customer Experience 145

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What does the future look like for restaurant ordering and delivery tech?

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Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

DECEMBER 16, 2020

This marks the first time the restaurant industry and third-party delivery companies have come together to create guidelines and culminates a year-long effort by the Association to develop national policies based on the experiences of restaurant operators of all sizes.

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Delivery Food Safety Online Ordering Food Order 186

Modern Restaurant Management

MARCH 6, 2020

Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services. So what new trends will 2020 bring? Are drive-ins back?

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2020 Coaching Front of House Customer Service 200

Social Hospitality

FEBRUARY 25, 2021

How can you convince a customer to come to your business and spend money on your food? That all changed in 2020. In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Not sure how to best reach customers in their homes or on-the-move? Mobile Menus.

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2021 Social Media Mobile Ordering Online Ordering 434

Deliverect

NOVEMBER 28, 2019

The past year has been all about true food experiences, with people - both at home and in a brick-and-mortar restaurant - looking for an unforgettable dining experience which involves both tasty, good-looking food and a unique atmosphere. But what will 2020 bring? Veganism is still on the menu. The era of locavores. Street food.

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2020 Delivery Food Food Order 103

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Here are their responses.

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2020 Online Ordering Point of Sale Fast Casual 159

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

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Delivery Kitchen Safety Social Media Online Ordering 142

Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house.

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Delivery Loyalty Program Download Online Ordering 193

Modern Restaurant Management

OCTOBER 16, 2020

What Customers Want. The Manifest surveyed 501 people about their food delivery and restaurant habits during COVID-19 and found that two-thirds of people ate in-person at a restaurant in July 2020. Doordash is the most popular food delivery app with 12 percent of people using the app in July 2020.

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2020 2030 Hotels Food Safety 219

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. The four diner personas identified by SevenRooms data include: The Pick-Up Patron : Not all Americans are ready to venture back out to restaurant dining rooms.

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2020 Food Safety Hotels Dine-in 185

7 Shifts

OCTOBER 15, 2020

Fortunately, though limited indoor seating is possible now and luckily for us, we have a pretty sizable floor, so we can comfortably distance customers. Takeout & delivery are changing the way restaurants operate ?? So the question is: how will off-site dining experiences change the future of NY restaurants?

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2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. “Consumers are showing an increased appetite for skipping big meal prep to order in or experiment with meal kits.” Diners Show Holiday Spirit.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. Breakfast burritos were the 7th most ordered item on DoorDash in 2020. Iced Coffee.

2020 177

2020 Franchise Franchising Food Order 177

ChowNow

AUGUST 29, 2019

Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. Let’s take a look at how to guarantee a great to-go experience.

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Customer Experience Delivery Online Ordering Management 60

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. State of the Plate 2020 – top foods across various cities. Top Foods of 2020. Financial Trends Insights.

2020 171

2020 Mobile Ordering Point of Sale Fast Casual 171

Cheetah

APRIL 26, 2021

But one thing, in particular, can make all the difference between a successful food truck business and a total debacle: Choosing the right food delivery system. In this article, we look at the new delivery trends that are already taking over the food truck industry and how to choose the one that’s right for your mobile eatery business.

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Food Truck Delivery 2021 Mobile Ordering 148

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services.

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2020 Loyalty Program Mobile Ordering Fast Casual 193

Xtra Chef

JANUARY 6, 2021

One of these innovative restaurant technology categories is delivery management and optimization software. Read on to learn about delivery management and optimization, and how platforms like Otter can help your restaurant succeed in delivery. Enter the food delivery landscape. 2020 was the year of food delivery.

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Delivery 2021 Management Management 146

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. The top choice by far was having a culinary experience similar to eating at the restaurant.

2020 186

2020 Mobile Ordering Guest Recovery Customer Service 186

The Restaurant Times

JUNE 25, 2021

Amit Bagga, CEO & Co-Founder, Daryaganj Hospitality discusses how the brand has been successful in bringing the restaurant experience home with a unique delivery concept. The market has been extremely unpredictable since the COVID-19 outbreak in 2020. A Multi-Sensory Dining Experience Delivered At Home!

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Customer Experience Dine-in Kitchen Safety Cash Management 72

Cheetah

MAY 14, 2021

In the background of the coronavirus pandemic, the cries of restaurants over the way 3rd-party delivery apps are oppressing them finally reached San Francisco decision-makers. In April last year, Mayor London Breed announced a 15% cap on food delivery service fees. 2020 is far behind us, but restaurants are still not out of the woods.

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Delivery Food Safety Point of Sale Customer Service 125

Modern Restaurant Management

JULY 1, 2020

Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Even as people head back into restaurants, the increased interest in takeout and delivery is here to stay. Of all closures on Yelp,17 percent are restaurants, and 53 percent of those restaurant closures are indicated as permanent on Yelp.

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2020 Travel Food Safety Consumer Goods 178

7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. According to a study by Panasonic , the percentage of restaurant businesses that consider themselves “tech-forward” doubled from 13% in January 2020 to 26% by August 2020. million out of work, it was nothing short of devastating.

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2021 Front of House Social Media Back of House 370

Goliath Consulting

AUGUST 2, 2022

The restaurant industry saw a significant increase in delivery and takeout during the COVID-19 lockdown. As lockdown restrictions were lifted, restaurant owners expected some customers to return in person while still following safety measures. However, most restaurants were still getting more delivery orders than ever.

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Delivery Online Ordering Food Website Management 78

The Restaurant Times

APRIL 30, 2020

The sudden increase in demand for restaurant home delivery services has created a massive opportunity for food delivery startups to increase market share. With food aggregators coming into the picture, more restaurants have entered the food delivery segment. for the year 2020. Trend 1: Cloud Kitchens.

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Delivery 2020 Food Online Ordering 80

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

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2020 Kitchen Safety Consumer Goods Point of Sale 136

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Food and Alcoholic Delivery. Delivery Data. Ready for Contactless?

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2020 Guest Recovery Kitchen Safety Online Ordering 160

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. Good 2020 for Mountain Mike's. ” Naf Naf Expands in Dallas Area. . Army Officer.

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Modern Restaurant Management

JULY 15, 2020

During a pandemic, drone delivery may also enable restaurants to serve customers who feel uncomfortable picking up food from a restaurant or having a delivery drivers come to their homes. In November of 2016, Domino’s began experimental drone pizza deliveries in New Zealand. The first is a waiver of Part 107.31

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Delivery Restaurant Law Insurance Food Safety 185

EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Benefitting the most from this disruption to an already broken food supply chain are third-party delivery apps, such as UberEats, Grubhub, and DoorDash. When did delivery apps get so powerful?

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Delivery Customer Service Food Order Online Ordering 126

Modern Restaurant Management

OCTOBER 22, 2020

Restaurant foot traffic is down, and restaurant brands of all sizes have been forced to pivot and leverage digital tools, third-party delivery, and storefront partners to capture demand any way they can. For customers, QR codes could not be easier. Increase Customer Confidence and Safety. Enable Touchless Capabilities.

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2020 Mobile Ordering Customer Experience Customer Service 207

Modern Restaurant Management

APRIL 15, 2020

Engaging Customers During COVID-19. Free delivery – Free delivery was cited by nearly half of all survey respondents as something stores and restaurants can do to earn their business during COVID-19. Consumers prefer an easy experience when they do choose to order food or buy products or services online.

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2020 Fast Casual Point of Sale Online Ordering 175

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

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2020 Fast Casual Food Safety Guest Recovery 168

Modern Restaurant Management

FEBRUARY 27, 2020

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

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2020 Influencer Point of Sale Food Safety 167

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. Menu shapers will become seriously experimental with the flexitarian crowd in 2020.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Deliverect

JANUARY 18, 2021

2020 was a huge year for off-premise dining. For some that meant stepping up their already hot delivery game using the latest tech. But for many full-service restaurants, bars, and other venues that are all about the in-house experience, that meant getting more creative. 2020 made restaurants rethink off-premise strategy.

Delivery 84

Delivery Back of House Fine Dining Customer Experience 84