Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Deliverect

FEBRUARY 22, 2021

Since its inception in 2013, DoorDash has become one of the biggest players in on-demand food delivery in the United States. The American food delivery service is currently available in over 850 cities across America, Canada and Australia, and has one of the largest market shares in the US food delivery industry.

Online Ordering 148

Online Ordering Point of Sale Delivery Customer Service 148

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 167

Technology Front of House Online Ordering Back of House 167

Deliverect

DECEMBER 30, 2019

The online delivery market continues to grow at a breakneck pace, with over 16 million USD in European revenue in 2019. Know your customers: Gather data-driven insights about your potential clientele and knowing their tastes and behavioral habits. - The under 35s are the biggest food delivery adopters. #2

Delivery 78

Delivery Marketing Online Ordering Customer Experience 78

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 216

2022 Mobile Ordering Guest Recovery Point of Sale 216

Modern Restaurant Management

JANUARY 2, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. New York City Bans Foie Gras : On October 30, 2019, the New York City Council passed an animal welfare bill package with a 42-6 vote.

2019 84

2019 License Restaurant Law Website Management 84

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

2024 190

2024 2023 Food Order 2013 190

Modern Restaurant Management

AUGUST 12, 2020

A survey by restaurant management software company Upserve found that 64 percent of respondents were either slightly or very optimistic about the future. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs.

Food Safety 204

Food Safety Website Management Online Ordering Food Order 204

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Deliverect

FEBRUARY 22, 2021

Since its inception in 2013, DoorDash has become one of the biggest players in on-demand food delivery in the United States. The American food delivery service is currently available in over 850 cities across America, Canada and Australia, and has one of the largest market shares in the US food delivery industry.

Online Ordering 85

Online Ordering Point of Sale Delivery Customer Service 85

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 190

2020 Website Management Online Ordering Point of Sale 190

Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. ” Supporting Local.

2021 179

2021 Loyalty Program Retail Online Ordering 179

Modern Restaurant Management

OCTOBER 29, 2021

Back in December 2019 , I wrote a piece commenting on the rapid increase in chargebacks in the food and beverage industry. In turn, many consumers tried options like food delivery services and click-and-collect for the first time. That works for cases in which the merchant has a direct experience with the customer.

Mobile Ordering 101

Mobile Ordering Online Ordering Customer Service Food Order 101

Marketing4Restaurants

APRIL 1, 2021

With the recent listing in the UK of Deliveroo, we look at the Deliveroo business in Australia along with the other Restaurant Delivery Aggregators to see what the next 12 months will hold for them and for Australian restaurants. Lose of major Customers. Many of these risks remain extant in other markets. Legal Action. Competition.

Sustainability 111

Sustainability Delivery Front of House Back of House 111

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

2021 190

2021 Fast Casual Mobile Ordering Guest Recovery 190

BNG Point of Sale

NOVEMBER 20, 2020

This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. Getting an order wrong damages your profit and customer retention. Online ordering and deliveries.

POS 98

POS Ordering Mobile Ordering Online Ordering 98

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Web Diner

AUGUST 3, 2020

And they resorted to Third-Party Delivery Platforms. They took the seemingly generous offers raining from third-party delivery platforms like GrubHub, Uber Eats, or Postmates. And third-party delivery platforms seemed like a good way to go about it as quickly as possible. And a bad one at that. Because they need to.

Delivery 48

Delivery Online Ordering Website Management Back of House 48

Restaurant Clicks

JANUARY 3, 2019

What is the life time value of your customers? You can see exactly what platforms, ads, websites are driving traffic to your business. Google and all your customers think and act on mobile first. The majority of your customers are on mobile devices all day versus desktops. Is your website mobile friendly?

2019 61

2019 Marketing Email Marketing Social Media 61

Deliverect

MARCH 4, 2021

In this interview JP Then, the founder of Slerp , an e-commerce platform and order management system for the UK hospitality sector, shares valuable tips and tricks for the modern omni-channel restaurant that wants to optimize their online sales channels. How has online and mobile ordering changed the restaurant industry?

Online Ordering 145

Online Ordering Mobile Ordering Email Marketing Website Management 145

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Same-store sales growth for 2019 came in at 0.1

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Restaurant365

DECEMBER 4, 2020

Some restaurants were forced to pivot quickly to off-premise channels to deal with local business restrictions, changing menus toward a delivery focus. To prepare for the new year, restaurant owners, operators, and managers need to start planning now. This adjustment should also include your changes in takeout and delivery sales.

2021 78

2021 Operations Mobile Ordering Social Media 78

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. Opportunities in Food Service. Consulting study.

2020 192

2020 Influencer Point of Sale Food Safety 192

Lavu

NOVEMBER 1, 2023

Starting a food delivery business can really make a difference for restaurants or any food business, helping them reach more people and make more money. First, it’s super important to have a smooth and efficient delivery system. By following these tips, restaurants can use food delivery to reach more people and make more money.

Delivery 166

Delivery Food Online Ordering Mobile Ordering 166

Web Diner

AUGUST 3, 2020

And they resorted to Third-Party Delivery Platforms. They took the seemingly generous offers raining from third-party delivery platforms like GrubHub, Uber Eats, or Postmates. And third-party delivery platforms seemed like a good way to go about it as quickly as possible. And a bad one at that. Because they need to.

Delivery 36

Delivery Online Ordering Website Management Back of House 36

Restaurant Engine

MAY 6, 2020

Due to coronavirus disease 2019 (COVID-19) infecting more than 1.17 More dependent on third-party delivery services than ever before, apps like GrubHub, DoorDash, Postmates and UberEats may be hurting more than helping. million people in the U.S. The problem is the fee structure. for a total of $44.28. for a total of $44.28.

Mobile Ordering 96

Mobile Ordering Consumer Goods Food Order Kitchen Safety 96

Modern Restaurant Management

DECEMBER 3, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. "ezCater's platform provides effortless online ordering and exceptional customer service." PJ's Hopes to Open 187 Locations Throughout Florida in Next 10 Years.

Franchise 166

Franchise Franchising Catering Online Ordering 166

The Restaurant Times

SEPTEMBER 22, 2021

Firstly, they allow restaurants to deliver straight to customers at home. According to a report by RedSeer Management Consulting, cloud kitchens are set to be a $2 billion industry in India by 2024, up from $400 million in 2019. Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

ChowNow

MARCH 26, 2021

But what shocked customers was the specific reason that Yoonjin Hwang, the chef of Spoon by H, gave for the closure: credit card chargebacks. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Unfortunately, though, service-related chargebacks are more and more common.

Operations 88

Operations Online Ordering Food Safety Mobile Ordering 88

The Restaurant Times

NOVEMBER 17, 2021

Takeout, drive-through, and delivery accounted for 60% of all restaurant and foodservice sales in October 2019, according to the National Restaurant Association. As a restaurant owner, you probably are already convinced of the need of offering your customer the convenience of online ordering. Restaurant Website .

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

ChowNow

AUGUST 26, 2021

But what shocked customers was the specific reason that Yoonjin Hwang, the chef of Spoon by H, gave for the closure: credit card chargebacks. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Unfortunately, though, service-related chargebacks are more and more common.

Operations 78

Operations Online Ordering Food Safety Mobile Ordering 78

EATER

NOVEMBER 1, 2022

As QR codes, app-based service, and robotic servers become more and more common, that makes the job tougher for the humans working alongside them This story was originally published on Civil Eats. Things could sour quickly, and the customers often left frustrated and hungry. Shutterstock. an hour in some states.

Mobile Ordering 116

Mobile Ordering Customer Service Food Order Online Ordering 116

BNG Point of Sale

NOVEMBER 20, 2020

This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. Getting an order wrong damages your profit and customer retention. Online ordering and deliveries.

POS 52

POS Ordering Mobile Ordering Online Ordering 52

The Food Corridor

MARCH 27, 2023

Introducing cloud kitchens , commercial facilities purpose-built to produce food specifically for delivery. These commissary kitchens are sometimes also known as ghost kitchens, shared kitchens , or virtual kitchens with the delivery-only food brands operating within them called virtual restaurants.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59