Social Hospitality

OCTOBER 10, 2023

These digital culinary ventures are revolutionizing the food industry by existing exclusively online. Both operate in the digital space, but their fundamental differences lie in their core structures and operational strategies. This specialization can make them more equipped to handle the increased order load.

Online Ordering 222

Online Ordering Social Media Food Order Catering 222

Modern Restaurant Management

APRIL 9, 2024

So, what’s the solution? Orders come from a multitude of places. Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

2024 199

2024 Front of House Mobile Ordering Fast Casual 199

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S.

Customer Experience 186

Customer Experience Loyalty Program Mobile Ordering Point of Sale 186

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. In fact, when restaurants adopt tech solutions, it can significantly improve every aspect of their business operations. As many restaurants already know, tech solutions are an absolute game-changer.

Food Safety 191

Food Safety Kitchen Safety Audits Food Supply 191

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Contactless solutions have become a tool to ensure the survival of many businesses over the past three years. Taking Contactless Solutions to the Next Level.

Loyalty Program 224

Loyalty Program Mobile Ordering Employee Relations Customer Experience 224

Goliath Consulting

MAY 22, 2024

Apologize for any shortcomings and offer solutions or compensation where appropriate. Using Platforms to Manage Online Presence Managing a restaurant’s online presence can be overwhelming, but platforms like Ovation and Popmenu offer robust solutions. Let’s redefine your digital dining experience.

Website Management 78

Website Management Customer Experience Online Ordering Point of Sale 78

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Here are the latest tech solutions that will allow to increase transparency and productivity of the highly developed and rapidly changing F&B market.

Mobile Ordering 203

Mobile Ordering Cash Management Online Ordering Front of House 203

Modern Restaurant Management

MARCH 28, 2023

Digital transformation is no longer optional – it is required for restaurants to remain up to date, save costs and retain customers. Despite the importance of digital transformation, many restaurant owners are reluctant to adapt. Integrating into an existing solution also makes the change much easier to navigate.

Front of House 174

Front of House Back of House Small Business Technology 174

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. With integrated point-of-sale (POS) systems, the entire dining process is streamlined, from when customers order to when they pay for their meals.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

7 Shifts

JANUARY 10, 2024

They can take orders on iPads and process transactions via handheld POS devices. On-premise RMS solutions are highly customizable and offer certain security capabilities that other methods may not be able to match. Cloud RMS You can access Cloud RMS solutions from any device with an internet connection and web browser.

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

They can take orders on iPads and process transactions via handheld POS devices. On-premise RMS solutions are highly customizable and offer certain security capabilities that other methods may not be able to match. Cloud RMS You can access Cloud RMS solutions from any device with an internet connection and web browser.

Management 195

Management Management Point of Sale POS 195

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. The restaurant industry, once slow to adopt modern technology, has undergone a significant digital transformation in response to the pandemic.

Technology 193

Technology Mobile Ordering Customer Experience Customer Service 193

Modern Restaurant Management

MARCH 26, 2024

With an average viewership of about 10 million , March Madness presents a prime opportunity for restaurant operators to boost revenue as consumers rush to order their favorite game-time meals. An integrated POS system, encompassing online ordering and third-party delivery services, offers a holistic solution.

Technology 114

Technology Loyalty Program Mobile Ordering Online Ordering 114

Modern Restaurant Management

MARCH 22, 2022

Robot assistance is one solution to both these problems and could be the next big shift that will change the entire restaurant industry. The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology.

Mobile Ordering 199

Mobile Ordering Social Media Online Ordering Customer Service 199

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Too Much Tech Is Not a Solution. However, adopting tech for the sake of appearing modern is not the solution. As such, an industry migration is underway.

Front of House 243

Front of House Back of House Loyalty Program Customer Experience 243

Modern Restaurant Management

APRIL 10, 2024

Savvy operators analyze that data to understand who’s coming through their doors, what they’re ordering and how often they’re ordering. For example, they’re experimenting with using voice-enabled AI in drive-thru operations to take orders and even respond to frequently asked questions.

2024 193

2024 2023 Loyalty Program Point of Sale 193

Modern Restaurant Management

MARCH 25, 2021

Throughout her career, Ellen Linardi has been driven by the passion to build products that help small businesses hold their own against big companies.That desire fueled the Global Head of Product for Clover and her team to help restaurant owners struggling during the pandemic pivot operations and compete in the now digital-first world.

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

AUGUST 15, 2022

Once seen as a novelty, foodservice tech solutions are becoming a staple in restaurant kitchens and dining rooms across the country. Trend #1 – Unattended Solutions for Speed and Convenience. Kiosks are not the only type of solution that can meet this need. The Future of Foodservice Tech Amid Pandemic Learnings.

Operations 205

Operations Consumer Goods Sustainability Mobile Ordering 205

Modern Restaurant Management

SEPTEMBER 15, 2023

That system needs access to the internet in order to keep functioning. Process Payments for Non-Cash Transactions In a digital age, a lot of people use cards instead of cash – but they can't do that if your POS system isn't working. Your delivery management and online ordering will also be impacted.

POS 204

POS Front of House Cash Management Online Ordering 204

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. Some restaurants were slow to adopt contactless payment methods, efficient booking systems, and other tech solutions, which resulted in missed opportunities to enhance guest experiences and operational efficiency.

2023 193

2023 Loyalty Program Mobile Ordering Consumer Goods 193

7 Shifts

DECEMBER 18, 2023

Kiosk ordering Your busy customers don’t always have time to wait in line. Kiosk ordering tools speed up the ordering process, making it easier to keep up during a mealtime rush. Many customers also appreciate the quick and user-friendly process of ordering on a kiosk.

Management 398

Management Management Email Marketing Point of Sale 398

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. At the time, we advised digital apps as a way to attract the profitable frequent user. Restaurant operators have more on their plates with the growth of the digital environment.

Loyalty Program 193

Loyalty Program Social Media 2023 Download 193

Modern Restaurant Management

APRIL 1, 2024

Despite a general decline in dining frequency, families have shown resilience and an increased appetite for dining out, according to Revenue Management Solutions' Q1 Consumer Survey, “ Dining Dynamics in 2024: The Shifting Landscape of Consumer Tastes.” Delivery services are another area where families are leading the charge.

Catering 189

Catering Fast Casual 2024 Restaurant Law 189

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. Digital ordering channels are vital for your restaurant’s success in 2021. Digital ordering channels are vital for your restaurant’s success in 2021.

Ordering 224

Ordering Mobile Ordering Online Ordering Email Marketing 224

Modern Restaurant Management

JUNE 1, 2021

The digital transformation is leaving no industry untouched. Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order.

Ordering 178

Ordering Technology Mobile Ordering Online Ordering 178

7 Shifts

FEBRUARY 10, 2023

moment, I was digitally naive. foryoupage #calibbqlife #fyp #tritipsteaks #drippy #porkribs #calibbqmedia #juicyfood ♬ ROCKSTAR - DaBaby, Roddy Ricch We wouldn’t have been able to sustain the barbecue side of our business for so long if it wasn’t for technology - specifically, digital media and digital marketing. Guess what?

Social Media 370

Social Media Email Marketing Technology 2007 370

Modern Restaurant Management

JANUARY 13, 2023

Just as the pandemic fueled digital transformation via no-contact delivery apps, QR code menus, and digital ordering, restaurants challenged by lack of staffing will likely turn to technology like Artificial Intelligence (AI) to alleviate pain points. Taking Orders with Artificial Intelligence.

Front of House 208

Front of House Back of House Online Ordering Food Order 208

Modern Restaurant Management

JULY 5, 2023

This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. Simultaneously, the industry is coping with cost pressures and demanding streamlined tech solutions that consolidate operations.

Hospitality 177

Hospitality Customer Experience Loyalty Program Customer Service 177

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. How Tech Solutions Address Shortages and Increase Revenue. Restaurants must also focus on customer-facing technology and digital marketing.

Technology 167

Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

MAY 10, 2023

With the digitization of menus during the pandemic, restauranteurs can use automation to such great benefit. Streamlined menu updates : Automation allows for easy and quick changes to digital menus, such as adding new items, updating prices, and modifying dietary information.

Online Ordering 177

Online Ordering Social Media Customer Experience Food Order 177

Modern Restaurant Management

AUGUST 25, 2022

Traditionally, the restaurant world has been slower to adapt to technology and digital tools compared to other sectors. Restaurants pivoted to contactless ordering with open arms for sanitary and social distancing purposes, and embraced digital platforms and apps that enabled streamlined delivery and curbside pickup.

Technology 186

Technology Mobile Ordering Social Media Customer Experience 186

Restaurant Technology Guys

APRIL 7, 2024

In a recent episode of the Restaurant Technology Guys podcast, host Jeremy Julian sat down with Vishal Agarwal, founder and CEO of It’s a Checkmate, to discuss the revolution in digital ordering and how restaurants are adapting to meet their customers wherever they are—be it online, through an app, or beyond.

Technology 85

Technology Online Ordering Innovation Design 85

Modern Restaurant Management

MARCH 13, 2024

To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics. Integrating restaurant robots, from automated cooking stations to delivery drones, offers a solution to labor shortages, potentially increasing efficiency and reducing costs.

Loyalty Program 192

Loyalty Program Customer Service Customer Experience 2024 192

Modern Restaurant Management

DECEMBER 22, 2021

Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention. There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience.

2022 244

2022 Equipment Email Marketing Customer Service 244

Modern Restaurant Management

APRIL 22, 2022

However, restaurant owners are looking for more: They want to streamline the checkout process further and for customers to complete the whole process – from ordering to payment – on their mobile devices. Text to order is already popular as a replacement for downloading apps, especially as customers can save their repeat purchases.

Technology 193

Technology Mobile Ordering Customer Service Food Order 193

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. What’s more, digital consultancy Mobiquity in June 2020 reported a 36 percent year-over-year increase in the number of restaurant mobile app reviewers who said it was their first time using such an app. Up the Digital Ante with Customer Data.

Mobile Ordering 193

Mobile Ordering Online Ordering Ordering Loyalty Program 193

Modern Restaurant Management

SEPTEMBER 25, 2023

Restaurants process customer orders and payments, use reservation systems, deal with invoices from suppliers, run staff payroll and more. The increasing reliance on digital payments is putting further pressure on restaurants when it comes to keeping customers’ financial information safe.

Cash Management 125

Cash Management Point of Sale Training POS 125