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In 2025 and beyond, restaurant executives should be on the lookout for increasing point-of-sale (POS) systems attacks, AI-powered social engineering tactics, and greater supply chain cyber vulnerabilities. But this technology adoption has also introduced new cybersecurity vulnerabilities.
” As the agency celebrates its 15th anniversary, Embark is unveiling a new logo, updated website , and a refreshed slogan: “For the industry, by the industry.” Many restaurants didn’t even use smart POS systems consistently. I’m not just a CEO, I’m a former bartender, server, manager.
So, if instant exposure and hands-off management are what youre looking for, third-party platforms can help bring in orders without requiring much on your end. Direct online ordering system A direct online ordering system is built specifically for your restaurant, allowing customers to place orders directly through your website or app.
Managing multiple third-party delivery platforms can feel like running several businesses at once. Each platformUber Eats, GrubHub, DoorDashrequires its own tablet, login, and order management system. Order management issues. When managing multiple delivery platforms, keeping track of incoming orders becomes a major challenge.
An inventory management system with automated restocking alerts keeps your stock levels in check. For example: If you want to improve efficiency look for software that integrates with your POS and kitchen systems. A Modern POS System Powers Transactions and Data-Driven Decisions Every restaurant needs a POSperiod.
SaaS POS systems offer a flexible, cloud-based solution that helps restaurants streamline operations, reduce costs, and scale with ease. Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment.
To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer. On the digital side, customers expect mobile apps and websites to offer fast, consistent, and intelligent ordering experiences. Have guests’ needs changed?
To do so, you must have an optimized website and engaging social media profiles. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers.
They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. These apps make it easier to manage digital orders, streamline kitchen operations, and reach more customers. Reservation and table management apps.
He brought in his teen brother, Larry, to manage their first location in Vincennes, IN. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations. 7shifts helps Bobe’s managers make schedules more accurate too.
Many restaurants use POS systems that can differentiate between new and existing customers based on payment methods or loyalty program sign-ups. You can also integrate your restaurant's POS system with customer relationship management (CRM) software to better understand your customer base.
In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going.
In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.
It just goes to show how important drink pricing and cost management are to maximizing profits. Bars that effectively manage their inventory and reduce waste tend to maintain higher margins. Use your POS data to analyze your busiest times and days to identify when you need more staff on hand.
The POS system is a restaurant's command center. If you run a restaurant, you know this, so you're probably weighing the many options for POS systems carefully. There are the features, support, hardware, and software, upfront POS hardware costs, and monthly subscription fees. What does a POS system do?
If youre using a modern POS system or inventory management software, you likely already have most of this information easily at your disposal. This approach helps reduce food waste, improves inventory management, and ensures your menu engineering efforts stay sustainable long-term. A profitable menu isnt built overnight.
Direct online ordering through a POS system Third-party delivery services with a possible POS integration Do-it-yourself restaurant website builders When assessing each of these options, we're looking for the Goldilocks effect. Your POS online ordering system should integrate with Google Search and Google Maps.
AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. Thanks to user-friendly software and integrations, many AI tools are now built specifically for independent restaurants and multi-location operators, allowing restaurant managers to implement these tools without needing an IT department.
Make sure that your restaurant's name, address, phone number, and website are correct and consistent across all platforms. Add local keywords throughout your website as well, from the homepage, menu page, and contact page with relevant location-based phrases. Include your restaurant's name, address, phone number, and website.
Menu item cost Ask your chef or kitchen manager for the cost of each item. Ideally, you should be tracking these with inventory management software. If you want to get that granular, inventory management software is the way to go. This should be in your POS reporting. Like entrees, beverages, sides, or appetizers.
Smart menu design uses categories to break choices into manageable parts—Appetizers, Salads, Mains, Sweet Dishes, etc.—so Aim for no more than 5 to 7 main menu categories to keep things manageable. Mobile-first considerations: layout, and visibility Most diners browsing your restaurant website are on their phones.
To learn what’s happening, your first step is to dig into your POS data to confirm the drop-off in sales. Pull sales reports from your POS, scan your recent online reviews, and ask your staff what menu items guests are skipping, modifying, or asking about. You want to make choices based on hard data, not gut feelings.
With a restaurant POS system , restaurateurs and managers can have an integrated platform where all aspects, from ordering to delivery, down to accounting can be effectively monitored. As the owner or manager of a restaurant, you know how much time and effort logging temperature takes.
From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. Was a new manager on duty? Restaurant data analytics. How is data gathered?
Integration with POS Systems Seamless integration between online ordering platforms and point-of-sale (POS) systems enhances operational efficiency and reduces errors. Operational Complexity Managing online orders alongside in-house dining requires efficient workflows and staff training.
With all the focus on the day-to-day—making sure the kitchen runs smoothly, managing staff, and keeping customers happy—it’s easy to overlook the bigger picture: how do you get your customers to keep coming back? Customers could sign up quickly right from the restaurant POS and start earning rewards right away.
When loyalty integrates with the POS it makes for smooth checkout transactions. Use restaurant POS reporting to make sure your free item redemptions are within the allocated monthly budget and that the loyalty customer spend makes up for the free food rewards. Monitor total loyalty spending and loyalty redemption to determine your ROI.
Whether you run a local café or manage a multi-location restaurant, understanding these numbers can help you adapt, grow, and meet your customers where they are: on their phones. Restaurant apps and websites are the most used channels for digital ordering, representing 62% of all digital orders, via NPD.
If you manage a restaurant or sling plates as a server, youve probably noticed tech creeping into every corner of the industry. Guests love skipping the line with apps or websites, while you save staff from juggling phone orders. Tie it into your POS system like Harbortouchsand orders zip straight to the kitchen, no mix-ups.
This guide breaks down 28 proven strategies that help cut unnecessary expenses, streamline operations, and boost profitability—whether you manage a small café or a multi-location chain. Discovering new ways to reduce costs in restaurant management can boost profits. Let’s dive into what really works in today’s competitive landscape.
These tools help restaurant operators make smarter decisions faster—from tracking margins and managing labor costs to optimizing menus and navigating financing. Through real-world playbooks, customizable templates, and an upcoming AI-powered assistant, SpotOn is turning insights into action.
Top Benefits of Implementing Order and Pay at the Table in Your Restaurant Order and pay at the table technology benefits customers and restaurant staff and management. Restaurants can remove items that run out or promote items that are overstocked, aiding in better restaurant inventory management.
There is a lot of competition and it is certain to win if your branding, POS system, or customer service is lacking in any way. The same theme must be on your website, social media, or other platforms used. Great examples of best practices and use of flexible POS systems are Starbucks, McDonald’s, MOD Pizza, and Domino’s Pizza.
The Chowly Platform is built for exactly that: One place to manage online ordering, delivery, menu updates, and marketing First-party ordering and Google integrations managed for you Seamless support and setupno tech background required One login to manage first- and third-party ordering Seamless POS, menu, and pricing syncs Short on time?
By automating shift planning, minimizing scheduling conflicts, and offering real-time updates, this technology empowers managers to focus on service—not spreadsheets. In a bid to curb the risks associated with human error, many restaurants are choosing to rely on employee scheduling apps or online scheduling websites.
This surge in off-premise orders forced restaurants to optimize their operational workflows, from kitchen management and packaging to delivery logistics. Furthermore, digital tools for inventory and labor management became crucial for navigating supply chain disruptions and staffing challenges.
This is why its essential to manage your restaurants online reviews effectively. In this article, we look at managing your online reviews and how to turn feedback into positive outcomes. Regularly monitor reviews: Set up alerts or use reputation management tools to stay informed when new reviews are posted.
Whether you want more customization, smoother POS integration , or simply a more professional look on your TVs and tablets, the market is full of digital beer menu software worth considering. POS integration : Does it connect with your point-of-sale system for auto-syncing? Plus, it’s built for businesses, not social check-ins.
You should be able to find this data in your POS reporting. Look in your POS reporting for hourly labor and check your books for the others. Check with your kitchen manager or accountant for these numbers. POS-integrated restaurant scheduling software solves this issue. Inventory management software does that for you.
They require specialized support that understands the intricacies of fluctuating revenues, high labor costs, and complex inventory management. This volatility makes accurate forecasting and consistent cash flow management incredibly challenging.
Do menu updates sync instantly across your website, POS, and third-party apps? Drive direct orders First-party online ordering connects to your POS and website, cutting out third-party fees. Convert search traffic Your SEO-optimized Marketing Website is mobile-first, customizable, and built to drive orders.
Guests feel the same: just 13% still prefer third-party apps, while 40% now want to order direct through your website or app (Source: Restaurant Technology News ). Bundles, specials, and upsells are easy to manage in one place — the Chowly’s Platform handles it for you One clear view of your orders and payments matters, too.
Most diners don’t start on your website, they start on Maps. Your guests use it to: Navigate to your location Confirm hours Check reviews Browse your menu Place orders directly All of this happens before they even visit your website. Why Google Business Profiles Matter Your Google Maps listing is your digital curb appeal.
Several platforms offer robust loyalty management systems. Many platforms also integrate with your POS system so you can : Track points in real-time. Do be sure to have a sign-up on your website and info on your social media channels. Get a Free Consultation » Is your website ready to showcase your loyalty program?
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