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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

. – Jay Fiske, President, Powerhouse Dynamics Beyond the App: Loyalty and Data-Driven Personalization In 2025, loyalty and digital innovation are set to shape the QSR industry more than ever. A great example of this is McAlister’s Club MCA – designed to elevate the guest experience for loyalty members.

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Five Keys to Success for QSRs Post-COVID

Modern Restaurant Management

Mobile-Based Loyalty Programs. It is no surprise that the rollout of loyalty programs is all around us, with companies like McDonald’s, Burger King and Taco Bell all providing this offering to their customers. Data-Driven Personalization.

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The Best Restaurant Technology Of 2025

ChowNow

For example: If you want to improve efficiency look for software that integrates with your POS and kitchen systems. If customer retention is a priority consider a digital loyalty program or automated marketing tools. Your goals should guide your tech choices. The goal, then, is to grow that customer base.

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Ambient Tech Is The Future of Restaurants

Modern Restaurant Management

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols.

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Four Key Predictions for Restaurant Tech

Modern Restaurant Management

New safety protocols may hurt restaurants’ bottom line again, while also impacting retention rates due to business closures and lack of steady income. This makes it easy to juggle orders and alleviate stress on the kitchen staff as orders come and go. Metaverse / Cryptocurrency / TikTok.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

Additionally, when the technology ecosystem is enabled with a real-time IOT platform, many valuable use cases can be implemented with a focus on operational excellence and improved customer service: Kitchen production verification : Ensuring accuracy and efficiency in food preparation.

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Why Training is the Key to Accurate Messaging About Gluten-Free Foodservice

Modern Restaurant Management

When staff are unable to answer basic questions about your gluten-free menu, or ask inappropriate questions of guests who inquire about gluten-free options, consumers may have doubts about your ability to ensure their safety or prepare a dish that meets their dietary needs. The first step is to clearly identify any gluten-free dishes.

Training 449