7 Shifts

AUGUST 18, 2021

Keys to customer service success Technology For an Excellent Customer Experience. The same goes for food preparation– if there's a delay in the kitchen, keep your guests informed! Take orders with care. When you're taking your customers' orders, make sure you're doing so with attention and care. Engage with them online.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Perfect Daily Grind

APRIL 17, 2023

From the increasing reliance on technology to a growing emphasis on sustainability , there have been significant developments across all areas of the supply chain. However, thanks to the growing prevalence of technology and online platforms in the coffee industry, it is now easier and more streamlined than ever to buy green coffee.

Technology 114

Technology Transportation Online Ordering Small Business 114

Restaurant365

APRIL 16, 2021

Today, consumers want convenient and easy ways to order food from your restaurant. Luckily, that’s what an online ordering system can do for you. Statista notes that in 2020, 760 million users were using online ordering for their restaurant takeout and delivery orders, a 20% increase year-over-year.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Lavu

FEBRUARY 28, 2020

The internet and technological advancements are having a great impact on restaurant operations. In fact, the demand for online restaurant ordering continues to grow among restaurant consumers. Restaurant owners and managers consistently look for solutions that allow customers to place orders online and have food delivered fast.

Online Ordering 85

Online Ordering Delivery Ordering Point of Sale 85

Modern Restaurant Management

OCTOBER 25, 2022

As our world becomes increasingly digitized- with the rise of food delivery services, QR Code Menus and online orders- it's more important than ever for restaurant owners and employees to become familiar with the latest threats to their business. A QR code is really just a different way to distribute a website address.

Online Ordering 189

Online Ordering Website Management Social Media Mobile Ordering 189

Open for Business

NOVEMBER 21, 2022

Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Modern Restaurant Management

MAY 15, 2023

Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. Create or enhance your website and make sure you offer an “order online” option that is easy to find. Manages orders at peak hours so the kitchen isn’t overwhelmed.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

OCTOBER 27, 2022

Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Here are some examples of how connectivity technologies are helping QSR brands, like Dunkin’, connect with customers and redefine the dining experience. Enabling Flexible Ordering.

Mobile Ordering 197

Mobile Ordering Online Ordering Front of House Fine Dining 197

Modern Restaurant Management

DECEMBER 20, 2021

The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless. However, restaurants have discovered that not all online menus are made the same. Every restaurant should look into hosting its own online ordering.

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Lavu

NOVEMBER 27, 2019

Across the country, food truck operators are relying on the latest technology to streamline operations, manage wait times, inform customers, and so much more. Today, we list the must-have technologies for food trucks. Help your guests ease through your food truck experience with fast card technology.

Food Truck 78

Food Truck Technology Food Mobile Ordering 78

Focus POS

DECEMBER 22, 2021

A Recipe for Successful Restaurant Management. Technology for Successful Restaurant Management. Keeping a restaurant successful heavily relies on restaurant management’s effectiveness. These four leading technologies will help you build the success of your business. Online ordering. Beat the Odds.

Management 146

Management Management Loyalty Program Online Ordering 146

Restaurant365

JUNE 17, 2022

Restaurant technology has grown in the last few years. Apps are more intuitive than ever, websites are smarter and technology can help hiring and retention, delivery and operations. Technology, it seems, is making the restaurant industry bigger and better. Hiring and onboarding technology.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 2, 2022

Thankfully, using the right technology the right way can help you do more with less to elevate your guest experience and improve profit margins. Take Advantage of Technology. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. And that's not all. Go Digital.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively. casual dining vs. fine dining).

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. Your marketing plan is a central place that outlines and informs your marketing strategy. Restaurant owners and operators wear a lot of hats. You need a marketing plan.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts. Avoid Free QR Code Generators.

Customer Experience 221

Customer Experience Consumer Goods Mobile Ordering Customer Service 221

Lavu

MARCH 6, 2020

To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. This information helps in adjusting services to offer better customer experiences. This information is helpful in: .

Technology 78

Technology Marketing Loyalty Program Social Media 78

Chowly

FEBRUARY 23, 2024

Additionally, 47% foresee increased reliance on technology to address labor challenges, while 45% acknowledge the need for more employees to meet rising customer demands. Technology plays a key role, with 76% acknowledging its impact on gaining a competitive edge. Learn about Digital Marketing that's done-for-you.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

AUGUST 12, 2020

A survey by restaurant management software company Upserve found that 64 percent of respondents were either slightly or very optimistic about the future. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs.

Food Safety 203

Food Safety Website Management Online Ordering Food Order 203

Modern Restaurant Management

NOVEMBER 19, 2020

Investing in technology can be a key driver of success during these challenging times. In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage.

Social Media 215

Social Media Online Ordering Coupons Advertising 215

Perfect Daily Grind

MARCH 20, 2023

As a result, the coffee industry has also shifted online. It’s becoming increasingly important for producers, traders, and roasters to develop an online presence to effectively market and sell their coffees through ecommerce platforms. Today, almost anything can be purchased online, from cars to groceries to roasted coffee.

Point of Sale 141

Point of Sale Consumer Goods Online Ordering Customer Service 141

Modern Restaurant Management

MAY 8, 2020

Modern AI exists without the limitations that you see in movies, operating on everything from the smartphones in your pocket to the website that uses machine learning to track COVID-19. Examples of using artificial intelligence to help staffing needs are anything from a recipe viewer, to smart kiosk technology that anticipates customer needs.

Food Safety 208

Food Safety Kitchen Safety Front of House Website Management 208

The Restaurant Times

SEPTEMBER 17, 2020

The digital food ordering culture is flourishing and has completely transformed the way traditional restaurants function in Saudi Arabia. According to research, the online food delivery industry in Saudi Arabia is expected to grow and register an annual revenue of USD 2Bn by 2023. Use Technology To Accept Orders.

Online Ordering 52

Online Ordering Customer Experience Food Order Delivery 52

7 Shifts

JULY 16, 2021

From the most popular preparation methods to the most coffee-consumed time of day, this information will help you build a coffee shop perfect for them. So, make the most of this step– gathering this information will help you plan, operate, and run a successful coffee shop. You'll want to learn everything about their coffee preferences.

License 459

License Hiring Equipment Point of Sale 459

Culinary Digital

OCTOBER 23, 2023

In our fast-paced world, technology has revolutionized the culinary and the dietetic industry. Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Future Food

JANUARY 30, 2020

Great Service in an Era of Labour Costs & Technology. Attica Restaurant (Image via Institute of Managers and Leaders). At the other end of the scale is McDonald’s which has revamped its ordering process to be much more reliant on technology and contact-less interactions.

Technology 107

Technology Front of House Customer Service Back of House 107

Goliath Consulting

JUNE 23, 2023

In today’s ever-evolving technological landscape, the restaurant industry stands poised to embrace innovation and transformation. Understanding AI: Unleashing the Power of Technology At its core, AI involves the development of computer systems capable of performing tasks that traditionally required human intelligence.

Email Marketing 78

Email Marketing Customer Experience Social Media Technology 78

Ordyx

JANUARY 10, 2019

If your restaurant still hasn’t made the addition of online ordering, it’s possible you may not yet see the immediate need. That being said, online ordering can enable you the opportunity to place your order as you’re on the way to a restaurant so that your order is ready by the time you arrive.

Online Ordering 52

Online Ordering Ordering Social Media Food Order 52

Modern Restaurant Management

JANUARY 27, 2022

The National Retail Federation called ghost kitchens a $43 billion industry , and Hospitality Technology predicts that number will rise to $71.4 Therefore, post your health inspection reports on your website and social media platforms. Use software solutions to manage supplier certifications. billion by 2027. Audit differently.

Kitchen Safety 212

Kitchen Safety Food Safety Audits Food 212

7 Shifts

FEBRUARY 22, 2021

Restaurants have been pressured to make the move online to stay afloat amid the global pandemic and city-wide lockdowns. Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. A good tip is to condense this information in an employee handbook.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

SpotOn

APRIL 2, 2024

For the past few years, restaurants have taken a “more is more” approach to technology. Pandemic-era dining meant QR codes, online ordering , expanded delivery options, and lean staffing. Omnichannel means that guests have a convenient way to order and pay no matter where they are. It’s no easy feat.

Online Ordering 40

Online Ordering Customer Experience Point of Sale Retail 40

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. Taka Tanaka, CEO of AUTEC Sushi Robots.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Lavu

SEPTEMBER 29, 2023

Stay informed about industry standards and ensure that your offerings remain competitive. During this restaurant labor shortage, use restaurant technology to your advantage. The system can also automatically send orders to the kitchen or bar, eliminating the need for manual communication.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Modern Restaurant Management

JULY 28, 2020

Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic, as customers come to appreciate the convenience of curbside pickup and in physical locations, contactless payment options and online or mobile ordering. Even though digital can help with ordering, a courteous greeting can go a long way.

Customer Experience 221

Customer Experience Online Ordering Mobile Ordering Customer Service 221