7 Shifts

OCTOBER 22, 2024

To do so, you must have an optimized website and engaging social media profiles. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Look at their pricing, menu offerings, branding, and customer reviews. Staying on top of industry trends can help you make informed marketing decisions.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MARCH 7, 2025

How to improve your website and listings to rank higher in local searches. When someone types in best pizza near me or brunch spots in [your city], Google sorts through countless websites and ranks them based on relevance, credibility, and user experience. The best ways to get more customer reviews and use them to your advantage.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

ChowNow

JULY 4, 2025

Even your most reliable menu items can lose their shine over time. All of these things are ok, so long as you’re menu is evolving with the changes. Menus aren’t meant to stay static, and not adjusting to the ebbs and flows of business could be damaging your bottom line, and many times, you might not ever realize it’s happening.

Menu 150

Menu Online Ordering Seasonal Menu Point of Sale 150

ChowNow

APRIL 4, 2025

And in a world where one viral comment or ignored review can snowball, restaurant reputation management isnt just smartits essential. What is Online Reputation Management and Why Does it Matter? Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media.

Management 195

Management Management Social Media Online Ordering 195

ChowNow

APRIL 4, 2025

This means customers place orders through your own website or appnot a third-party platform. Third-party ordering platforms, such as Uber Eats and DoorDash, manage the entire ordering process on your behalf. With first-party, customers place orders directly through your restaurants own website or branded mobile app.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

ChowNow

FEBRUARY 28, 2025

Optimize Your Menu for More Orders Your menu is one of your most powerful sales tools and can drive higher order volume and increase revenue with just a few tweaks. Small changes in menu layout, descriptions, and pricing can encourage diners to spend more and order more often.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

ChowNow

FEBRUARY 13, 2025

An inventory management system with automated restocking alerts keeps your stock levels in check. Order Management : Reduce human error and speed up service with tableside ordering, kitchen display system (KDS) integration, and self-service kiosks. Beyond where customers place orders, how you manage deliveries matters just as much.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. Each platformUber Eats, GrubHub, DoorDashrequires its own tablet, login, and order management system. Order management issues. When managing multiple delivery platforms, keeping track of incoming orders becomes a major challenge.

Delivery 195

Delivery Online Ordering Customer Service POS 195

SpotOn

JANUARY 15, 2025

According to a Gallup poll, guests only look at your menu for 109 seconds before ordering. Menu engineering uses real data to show you which items are the most profitable and should be your main focus. See how your menu items are performing with our free menu engineering worksheet. What is menu engineering?

Menu 81

Menu Online Ordering Website Management Inventory 81

ChowNow

JUNE 27, 2025

What diners first see: After clicking on your GBP in the sidebar, customers will see your restaurant listing, including photos, hours, reviews, contact information, your location, menu, and links to your restaurant website and online ordering system. Add high-quality photos. family-friendly,” “vegetarian options”) 2.

Website Management 195

Website Management SEO Book Customer Experience 195

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. These apps make it easier to manage digital orders, streamline kitchen operations, and reach more customers. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

MARCH 14, 2025

Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away. Even when they manage to attract online orders, a lack of repeat business makes sustained growth feel out of reach. Use high-quality images and compelling menu descriptions.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

ChowNow

JANUARY 23, 2025

Time Management: 80% of tasks completed often come from 20% of the effort. The rewards themselves are flexible toodiscounts, free menu items, or other perks that align with your restaurants offer. From exclusive discounts to updates on new menu items, emails keep customers informed and engaged.

2025 195

2025 Loyalty Program Operations Email Marketing 195

7 Shifts

OCTOBER 22, 2024

Make sure that your restaurant's name, address, phone number, and website are correct and consistent across all platforms. Add high-quality photos and videos regularly, posting as soon as new dishes are added to your menu. If you haven’t already claimed your Google Business Profile, this should be your first step.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

7 Shifts

OCTOBER 28, 2024

How to calculate your restaurant customer acquisition cost (CAC) As a business owner, understanding CAC is important if you want to make informed decisions about your marketing investments. You can also integrate your restaurant's POS system with customer relationship management (CRM) software to better understand your customer base.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

The Rail

APRIL 10, 2025

This shift is driven by growing environmental awareness, social media scrutiny, and increased access to digital information. Millennials and Gen Z consumers are likely to research food sourcing, question menu claims, and support restaurants that align with their values.

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

The Rail

JUNE 6, 2025

2 Fresh and Local Ingredients Elevate the Menu Using fresh, locally grown foods freshens the menu and demonstrates quality consciousness. Creative menu changes can draw foodies searching for the next outstanding taste sensation. A good menu update also indicates that the eatery values taste, health, and community.

Social Media 130

Social Media Consumer Goods Kitchen Safety Food Safety 130

The Rail

MAY 12, 2025

Knowing the reason helps guide every decision, from choosing the right space to redesigning the menu or layout. Remember, location influences customer flow, staff retention, and menu pricing. A well-informed team is more likely to feel like part of the vision and not just a cog in the machine. Lower rent? More foot traffic?

License 130

License Uniforms Social Media Customer Experience 130

ChowNow

JUNE 20, 2025

There are two reasons every restaurant operator should actively manage their Google Business Profile. What shows up, usually before websites, social pages, or anything else, is a Google Business Profile. A blurry menu photo from 2018 isn’t a good look. It’s the first impression most customers will have of your restaurant.

Online Ordering 195

Online Ordering Website Management Customer Experience Seasonal Menu 195

SpotOn

JUNE 17, 2025

Direct online ordering through a POS system Third-party delivery services with a possible POS integration Do-it-yourself restaurant website builders When assessing each of these options, we're looking for the Goldilocks effect. The best online ordering system can't be so expensive that you don't make any significant profit.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

The Restaurant Group

MAY 25, 2025

Managing how people see your business online can mean the difference between success and struggle. It involves making sure customers find positive, accurate information. Managing your reputation involves paying attention to customer feedback and making improvements. Outdated information can quickly lead to frustration.

Social Media 78

Social Media Customer Experience Customer Service Small Business 78

The Restaurant Group

FEBRUARY 14, 2025

It indicates how efficiently your restaurant produces and sells its menu items. Regularly tracking this metric helps you identify trends and make informed decisions. High CoGS can eat into profits, so it’s important to manage inventory and control waste effectively. Calculate your CoGS for the same period.

Point of Sale 78

Point of Sale Loyalty Program Customer Service Inventory 78

Indoor Media

JANUARY 16, 2025

From hand-tossed dough to house-made sauces, thoughtfully sourced toppings, to the perfect bake, your product is the fastest way to inform customers that you know what you’re doing. You could have an extensive or creative menu. Your storefront, as is your social media, website, or delivery boxes, is essential. Imagine a family.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

Web Diner

MARCH 21, 2025

Is your business in the menu? This is where comprehensive category selection, menu details, and attribute settings become crucial. This encompasses everything from review quantity and quality to website authority and social media presence. Ensure your website loads quickly and functions perfectly on mobile devices.

SEO 62

SEO Website Management Audits Mobile Ordering 62

Lavu

JUNE 6, 2025

This guide breaks down 28 proven strategies that help cut unnecessary expenses, streamline operations, and boost profitability—whether you manage a small café or a multi-location chain. Discovering new ways to reduce costs in restaurant management can boost profits. Let’s dive into what really works in today’s competitive landscape.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Rocket Fuel

NOVEMBER 19, 2024

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. For restaurants, that means harvesting information from internal and external sources.

Operations 52

Operations BOH Franchising Franchise 52

Lavu

JUNE 20, 2025

We feel people will retain information much better if they’re able to engage and interact in a meaningful way,” says Jen Denis, a chief brand officer of Honeygrow. Most of these devices also provide opportunities for customers to dig deeper into the menu and discover more add-ons customizations for their meals.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

SpotOn

OCTOBER 14, 2024

Features and pricing models change frequently, so review the POS providers' websites and connect with POS providers directly so you know exactly what to expect. Marketing and loyalty tools, websites, online ordering, and delivery are all different line items that are sometimes bundled together. What does a POS system do?

POS 52

POS Loyalty Program Website Management Cash Management 52

SpotOn

FEBRUARY 4, 2025

Your restaurant menu defines your restaurant. Considering the amount of time you’ve spent on menu engineering , you’d hate for it to go to waste on a poorly designed, confusing menu. Streamline your menu A well-designed restaurant menu starts in the kitchen.

Design 52

Design Menu Seasonal Menu Social Media 52

Lavu

JULY 3, 2025

Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment. In this post, we’ll explore why SaaS POS is not just a trend but the future of restaurant management.

POS 78

POS Point of Sale Management Management 78

SpotOn

DECEMBER 27, 2024

They might gain exclusive access to merch, off-menu items, or deeper discounts. Spread the word online There are three main online spaces where you can connect with potential rewards members: in their email inbox, on your social media pages, and on your website. Secret menu for reward customers. Is a free pizza desirable?

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

SpotOn

APRIL 24, 2025

These tools help restaurant operators make smarter decisions faster—from tracking margins and managing labor costs to optimizing menus and navigating financing. ” For more information, visit spoton.com/NRA2025 or stop by Booth #6045 at the National Restaurant Association Show in Chicago, May 17–20.

2025 52

2025 Email Marketing Education Point of Sale 52

Lavu

JUNE 26, 2025

Whether you run a local café or manage a multi-location restaurant, understanding these numbers can help you adapt, grow, and meet your customers where they are: on their phones. Restaurant apps and websites are the most used channels for digital ordering, representing 62% of all digital orders, via NPD.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Rocket Fuel

DECEMBER 12, 2024

Restaurants should i nclude language on its website and delivery profiles giving consumers contact information for concerns and refund requests. Review your menu descriptions. offer transparency and lots of information. Chargebacks, on the other hand, can lead to excessive fees from the bank or credit card processor.

Delivery 52

Delivery Customer Service Online Ordering Food Order 52

Restaurant Engine

APRIL 9, 2025

This is why its essential to manage your restaurants online reviews effectively. In this article, we look at managing your online reviews and how to turn feedback into positive outcomes. You want to do this to set your business information and respond to reviews. Is your website ready to showcase your reviews?

Management 52

Management Management Website Management Email Marketing 52