Apicbase

FEBRUARY 8, 2024

Similarly, restaurant operations management is about seamlessly making the whole operation work: facilitating an excellent customer experience, giving staff everything they need to do their jobs, and making the restaurant run smoothly and efficiently. What Is Restaurant Operations Management?

Definition 52

Definition Operations Management Management 52

Apicbase

FEBRUARY 8, 2024

Similarly, restaurant operations management is about seamlessly making the whole operation work: facilitating an excellent customer experience, giving staff everything they need to do their jobs, and making the restaurant run smoothly and efficiently. What Is Restaurant Operations Management?

Definition 52

Definition Operations Management Management 52

7 Shifts

JUNE 27, 2022

But that doesn't mean they're for every operator. Kristen knows ghost kitchens well—and after a stint at Zuul, she went to found her own ghost kitchen, Hungry House. When the ghost kitchen model is a good idea for an operator. Why Hungry House is called an “anti” ghost kitchen. We get into: Ghost kitchen myths.

Front of House 195

Front of House Food Supply Consumer Goods Customer Experience 195

Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Table of contents What is restaurant operations? They take purposeful planning and work to build and maintain.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Sling

APRIL 27, 2023

Restaurant operations management is essential for the long-term health of your business. It’s like working on the business rather than in the business and, done well, may help you move your operation to new levels of success. Table of contents What is restaurant operations management?

Operations 78

Operations Management Management Inventory 78

EATER

MAY 10, 2023

Ashley Randall Photography Crudo e Nudo made a thriving restaurant business out of sustainable seafood by reimagining what service looks like We often presume to understand restaurant economics because we know what a chicken breast costs at the supermarket. “I I could make this dish at home for $5,” goes the refrain.

Sustainability 54

Sustainability Front of House Back of House Food Order 54

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The artistry of chefs and the creativity of restaurateurs will continue to be at the forefront, while these tools become operational enhancers.

2024 190

2024 Fast Casual Insurance Food Safety 190

Apicbase

MAY 12, 2023

In this article, I explore what high performers do differently from low performers to achieve operational excellence. Drivers For OpEx OpEx refers to the practice of optimising operational processes to improve efficiency, reduce costs, and enhance the customer experience. It’s called operation excellence.

Operations 52

Operations Back of House Sustainability Front of House 52

Marketing4Restaurants

APRIL 1, 2021

It was able to overtake Delivery Hero and Delivery Hero was forced to leave Australia, finding it unsustainable to operate here. The listing, which saw a poor opening day with the stock closing at 287.45, down from an issue price of 390p. Deliveroo in Australia. Many of these risks remain extant in other markets. Lose of major Customers.

Sustainability 111

Sustainability Delivery Front of House Back of House 111

7 Shifts

DECEMBER 16, 2020

Evolving restaurant operations during COVID-19 At the start of the COVID-19 pandemic, like many restaurants, The Snug closed its doors to diners. Evolving restaurant operations during COVID-19 At the start of the COVID-19 pandemic, like many restaurants, The Snug closed its doors to diners.

FOH 284

FOH Back of House Front of House Point of Sale 284

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. When using the right technology, however, operators can begin to address common concerns like understaffing, employee burnout and common wage concerns.

Technology 217

Technology Tip Distribution Front of House Loyalty Program 217

EATER

MAY 16, 2023

The company currently offers five sustainably farmed, low-intervention wines that Olszewski has chosen to be widely pleasing. I got a full-ride scholarship to UMass Amherst, where I majored in sustainable agriculture and gender studies and minored in English literature. Only 30 percent of glass bottles are recycled in the U.S.,

Sustainability 72

Sustainability Back of House Front of House Agriculture 72

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple. Table of Contents: What makes a great employee schedule?

Restaurant Law 420

Restaurant Law Employee Relations Tip Distribution Communication 420

Modern Restaurant Management

DECEMBER 28, 2021

Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing.

Franchise 187

Franchise Franchising 2022 Fast Casual 187

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? The question is: “What’s the answer?” Your staff members are vested in the success of the restaurant, just as you are.

Kitchen Safety 330

Kitchen Safety Back of House Front of House Customer Experience 330

Modern Restaurant Management

DECEMBER 29, 2023

When thoughtfully deployed, restaurant tech can help make restaurants a better place to work, which is good for everyone involved: patrons, employees, and operators. When thoughtfully deployed, restaurant tech can help make restaurants a better place to work, which is good for everyone involved: patrons, employees, and operators.

Technology 120

Technology Front of House Fast Casual Back of House 120

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular. Here are some of their insights.

2023 114

2023 Front of House Customer Experience Customer Service 114

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Culinary Cues

FEBRUARY 16, 2021

On occasion, a restaurant opens, the owners have the right idea, everyone in the operation rallies around core principles that find a home in consumer minds and hearts, and the place enjoys success for a long period of time. Every year, a significant number of new restaurants open and almost as many close their doors for good.

Fine Dining 432

Fine Dining Employee Relations Front of House Small Business 432

Ken Burgin

FEBRUARY 13, 2024

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. And don’t forget, people are always looking for answers to their questions; if you don’t provide them, they may make them up!

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

OCTOBER 25, 2021

With today’s food trends moving toward the direction of fresh, healthy, local, and sustainable, the term “plant-based” continues to enter the conversation on every playing field. Effectively educating those (bartenders, wait staff, back of the house, etc.) Choose a Versatile Plant-Based Protein.

Dietary Restrictions 213

Dietary Restrictions Food Front of House Back of House 213

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Use Front and Back-of-House Dashboards to Stay Aligned.

Front of House 181

Front of House Management Management Franchise 181

Modern Restaurant Management

DECEMBER 15, 2021

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. Connected warewashing dispensers that leverage the Internet of Things (IoT) support cleanliness, food safety compliance, sustainability and the bottom line. A Window into Warewashing.

Kitchen Safety 194

Kitchen Safety Front of House Food Safety Equipment 194

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Gives front-of-house teams the resources to provide better customer service. The real money is with repeat business.

Mobile Ordering 192

Mobile Ordering Front of House Communication Online Ordering 192

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? In terms of operation, we are constantly discussing social media, both in good ways and bad. Mark Hoefer, General Manager, Le Bilboquet Atlanta. “Will this look good on Instagram?

Fast Casual 119

Fast Casual Front of House Fine Dining Mobile Ordering 119

7 Shifts

MARCH 31, 2023

We invited 4 restaurant operators to discuss how they put their team first. “Take better care of your staff.” We’ve all heard it. Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff.

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Cheetah

DECEMBER 20, 2021

While different operational strategies and business models are put to the test, one thing is clear – ghost kitchens are not a trend, they are the new reality as delivery and dine-at-home surge. There are various operational models for ghost kitchens. Ghost kitchen start-ups have raised over $22.2 Ghost Kitchen Business Model.

Front of House 148

Front of House Food Supply Back of House Fine Dining 148

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. One key factor is that during the pandemic, many restaurants had to shut down or operate at reduced capacity, leading to layoffs and job insecurity. The restaurant labor shortage has had significant impacts on restaurant operations.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

APRIL 21, 2023

That initiative and determination advanced him to National VP of Operations, where he oversaw half of Taco Bell's US stores. After a stint as SVP of Operations at Blockbuster, Bhushan returned to the restaurant industry as a founder with Taco Ocho. What comes to mind when you think of success in the restaurant industry?

Leadership 195

Leadership Training Front of House Customer Experience 195

Modern Restaurant Management

JANUARY 5, 2022

While some operators have been hesitant to invest in technology, they must reflect on the past two years. While some operators have been hesitant to invest in technology, they must reflect on the past two years. To grow and sustain business, every restaurant needs to be able to quickly adapt to a changing world.

Technology 158

Technology Front of House Online Ordering Back of House 158

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations. Read the first part, here.

2024 211

2024 Loyalty Program Cash Management Customer Experience 211

Apicbase

DECEMBER 5, 2023

They have connected over 5,000 outlets to our platform to manage their back-of-house operations. It is the only way to grow profitably and sustainably. Now is the Time for Back-of-House Optimisation. In the past decade, front-of-house optimisations have captured, increased, and improved revenue, even during COVID-19.

Back of House 52

Back of House Front of House Food Safety Sustainability 52

Apicbase

DECEMBER 5, 2023

They have connected over 5,000 outlets to our platform to manage their back-of-house operations. It is the only way to grow profitably and sustainably. Now is the Time for Back-of-House Optimisation. In the past decade, front-of-house optimisations have captured, increased, and improved revenue, even during COVID-19.

Back of House 52

Back of House Front of House Food Safety Sustainability 52

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. Looking ahead, we’re focused on strategic, measured expansion and growing profitability.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

SEPTEMBER 30, 2022

Others are plastic and can sustain a drop. As managers, our foundation was built in the front-of-house as servers, bartenders, or hosts (even if we started out in kitchen.) Here's what you're empowered to do when you're next to your staff and in front of your guests. Some are glass and will shatter on impact.

Technology 192

Technology Front of House Tip Distribution Back of House 192