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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

According to a Deloitte report on restaurant loyalty , staff responsiveness ranks as one of the top attributes influencing guest satisfaction. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed. The right metrics can show where communication is slipping and what’s working well.

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Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Short-term programs are best for roles that rely on repetition and hands-on learning, such as FOH positions where staff interact directly with customers.

Training 195
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How to Drastically Cut Expenses in Your Restaurant (and Stay Profitable During COVID-19)

7 Shifts

Utilities At first glance, utilities might not seem like something you can control, but you have a lot of options to influence the amount you pay on restaurant utilities. Under this new paradigm you would not need FOH staff and may only need a few BOH staff. Your staffing – Let’s say you need to pivot your restaurant to delivery-only.

BOH 368
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How to Plan Your Restaurant's Grand Re-Opening Event

7 Shifts

Ensure that your staff know the common signs and symptoms of COVID-19 so FOH staff can identify any ill guests, and staff can notify management if they or another employee are unwell Make sure you create, publish, and send the schedule to staff well in advance. Invite influencers ?? Mel Bensky, @tastethesix. Offer free stuff ??

Events 351
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Essential FOH Restaurant KPIs That Increase Profitability, Part 1

Restaurant365

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78
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Providing The Best Restaurant Customer Experience in 2024

7 Shifts

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. Design an inviting ambiance The ambiance of your space can significantly influence how customers feel and their overall impression of your establishment.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

Times have certainly changed for the everyday restaurant owner as hyper-connectivity and busy lifestyles continue to influence consumer behavior and where society eats. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery.