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According to a Deloitte report on restaurant loyalty , staff responsiveness ranks as one of the top attributes influencing guest satisfaction. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed. The right metrics can show where communication is slipping and what’s working well.
Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Short-term programs are best for roles that rely on repetition and hands-on learning, such as FOH positions where staff interact directly with customers.
Utilities At first glance, utilities might not seem like something you can control, but you have a lot of options to influence the amount you pay on restaurant utilities. Under this new paradigm you would not need FOH staff and may only need a few BOH staff. Your staffing – Let’s say you need to pivot your restaurant to delivery-only.
Ensure that your staff know the common signs and symptoms of COVID-19 so FOH staff can identify any ill guests, and staff can notify management if they or another employee are unwell Make sure you create, publish, and send the schedule to staff well in advance. Invite influencers ?? Mel Bensky, @tastethesix. Offer free stuff ??
You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?
Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. Design an inviting ambiance The ambiance of your space can significantly influence how customers feel and their overall impression of your establishment.
Times have certainly changed for the everyday restaurant owner as hyper-connectivity and busy lifestyles continue to influence consumer behavior and where society eats. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery.
These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. This information can then influence your marketing initiatives. Many fast food chains already have successful kiosk setups, with McDonald’s being the most prominent.
So any tool you can use to make their jobs easier—and allow them to focus on their core serving responsibilities—will benefit them, your customers, and influence your restaurant’s overall success. This restaurant server checklist template helps you lay out all the essential tasks that need to be complete before and during a shift.
Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? If you make customers feel like they influenced your new menu, they’ll be eager to try it out when your restaurant reopens. Do you have takeout packaging in stock?
Is this the year you’ll be investing in FOH or BOH technology? Conferences may sometimes get a bad rap for not adding value for attendees — but you have a broader responsibility to your company and your teams to enable and influence change. And let’s face it — you get to sleep at night! Understand your company’s priorities.
These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. This information can then influence your marketing initiatives. Many fast food chains already have successful kiosk setups, with McDonald’s being the most prominent.
Defining characteristics of customer loyalty include: Not easily influenced by availability or pricing of other brands. 3) Train FOH Staff On Your Loyalty Program. Customer loyalty is the measure of a consumer’s willingness to do repeat business with your company or brand. Willing to pay a premium for a familiar product or service.
Is this the year you’ll be investing in FOH or BOH technology? Conferences may sometimes get a bad rap for not adding value for attendees — but you have a broader responsibility to your company and your teams to enable and influence change. And let’s face it — you get to sleep at night! Understand Your Company’s Priorities.
In fact, color alone can influence up to 90% of a guest’s initial impression. Colors boost brand awareness by 80% and influence 85% of buying decisions , so it’s important to select the colors for your restaurant interior carefully. Install lights that you can adjust depending on the time of day.
Food cost is one of the largest expenses for your restaurant, and because it is a controllable cost, you can influence how it impacts your bottom line. While the focus for food waste reduction usually lies with the back of house (BOH), a significant amount of food waste can also come from front of house (FOH) errors.
The site is perfect for advertising BOH and FOH positions. Managers can get more detailed profiles on high-quality candidates that include references, social influence, and referrals. The company’s motto is “satisfying the hunger for meaningful work,” and that is what influences how they manage the platform.
Front-of-house (FOH) management. With 56% of customers being influenced by the ability to pay by phone when choosing a restaurant, owners and managers of restaurants need to ensure they have this essential feature in their restaurant management system. . Back-of-house (BOH) management. Employee scheduling. Employee tips.
And how many of those women work in the FOH rather than the BOH? At Hopdoddy, they use an open kitchen concept so that the FOH and BOH are more integrated. These elements all influence the way people treat a restaurant worker. Chef Dominique Crenn suggests asking about the team's gender equality in exit interviews.
In terms of food and beverage trends, one that has been gaining massive traction over the past few years is celery juice, driven by celebrity fans as well as influencers like @medicalmedium, who has 2.7m Ross Franklin, CEO and Founder of Pure Green Franchise. Angela Hart, Solutions Director North America, Fourth.
As the owner or manager of a restaurant , you might even be unknowingly influenced by one of these trend makers! . Each destination is unique from the next, yet all share “Starr power:” theatrical décor, smooth FOH operations, and superb kitchens. . See our list of 5 of the most influential restaurateurs in the United States below. .
With all their plans to dine out and order delivery and take out, here are some factors that influence Gen Z: While eating out is typically a social activity, this year saw a notable increase in solo dining with 49 percent of Gen Z dining alone weekly or more often.
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