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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

. – Jay Fiske, President, Powerhouse Dynamics Beyond the App: Loyalty and Data-Driven Personalization In 2025, loyalty and digital innovation are set to shape the QSR industry more than ever. A great example of this is McAlister’s Club MCA – designed to elevate the guest experience for loyalty members.

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Explaining Crumbl's franchise profitability

Restaurant Business

In April, we wrote about Crumbl , and a strange anomaly in its franchise disclosure document, showing that while average profitability per store was up, median profitability was down. The chain was established in 2017 and grew rapidly through franchising. By Jonathan Maze on Jul. Photo: Shutterstock. By Jonathan Maze on Jul.

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How Cracker Barrel chef Matt Banton is expanding the flavor portfolio

Restaurant Business

" Now the structure is in place to accelerate expansion outside California, without franchising. Premium Financing Explaining Crumbls franchise profitability The Bottom Line: The dessert chain has updated its franchise documents to show a median per-store net profit far better than was initially reported.

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‘Cookie-Cutter Marketing Doesn’t Work in this Industry.’

Modern Restaurant Management

Recognizing that social media could be a powerful tool for the hospitality industry, Kim Beechner founded Embark Marketing in her senior year of college. So when we develop a brand’s marketing strategy, we take into consideration operational factors.” “That’s the difference. We’ve been there.

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Friendly's owner Brix Holdings is acquired by a franchisee

Restaurant Business

Specifically, Brix plans to expand Friendly’s, an East Coast diner chain, into Southern markets including Georgia, the Carolinas and Texas. I plan to take that to the next level in this new chapter of BRIX Holdings’ ownership to grow the size, scale and infrastructure for all our franchise networks and systems,” he said in a statement.

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Subway names Jonathan Fitzpatrick CEO

Restaurant Business

The private-equity firm owns a controlling stake in Fitzpatrick’s former company Driven Brands, which owns auto repair franchises like Maaco, Meineke and other brands. The entirely franchised brand has closed nearly 8,000 domestic locations over the past decade, more than any other U.S. system sales declined 3.8% last year, to $9.5

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Big Way brings a fast-casual take on hot pot

Restaurant Business

There are no immediate plans to franchise, said Christiana Luo, Big Way’s chief brand officer and co-founder. Cheese debuts a new arcade concept for adults who want to be kids Exclusive Content Premium Technology Loyalty programs are growing. Those aggregators have become vital for Domino’s market share, and other chains too.