EATER

FEBRUARY 27, 2025

If you respond yes to the friendly cashier, youre asked to provide a code or other signifier, like your name, to help the worker identify your order. Mobile apps have boomed in popularity over the past five years , with tens of millions of downloads. It can remember your favorite order.

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Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

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Modern Restaurant Management

OCTOBER 26, 2021

Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. In fact, according to a report by Bluedot , 86 percent of respondents surveyed said they have ordered directly from a restaurant app since the start of the pandemic. million new downloads.

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ChowNow

NOVEMBER 11, 2020

Even those with their own restaurant ordering system may list their restaurant on one or more delivery apps to tap into large user bases and strong brand recognition. But with commissions taking between 15 and 40 percent of every order , these apps make it extremely difficult for restaurants to turn a profit.

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Modern Restaurant Management

DECEMBER 1, 2021

A recent Bluedot survey of just over 1,500 American consumers found that nearly two-thirds (63 percent) of participants indicated they have ordered from or visited restaurants less due to higher prices. The greatest incentive for downloading an app is, in fact, the prospect of saving money on purchases. Rewards for Loyalty.

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ChowNow

NOVEMBER 25, 2020

Mobile ordering apps have been rapidly growing in popularity over recent years. Between 2016 and 2018, usage of food ordering apps grew by 140 percent. Now that the COVID-19 pandemic has accelerated the adoption of ordering technology, apps have become critical for restaurants. That’s a much easier order to get.”.

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Squirrel Systems

JUNE 16, 2025

Mobile Ordering and Tableside Service Guests today expect fast, flexible service. With mobile ordering capabilities, your staff can take orders tableside using tablets or handheld devices. This reduces order errors, speeds up service, and keeps your team on the floor where they’re needed most.

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Modern Restaurant Management

MAY 30, 2023

Frequent users (ordering from restaurants more than five times a week) were far more digitally engaged with brands. Just 20 percent of non-frequent users downloaded at least two restaurant apps. Unsurprisingly, Gen Zers were the most likely to download in 2023 – 45 percent have more apps now than in 2022.

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ChowNow

MAY 16, 2025

If your site is clunky, hard to navigate, or missing basic features like a prominent online ordering button, your potential customer will bounce because diners have little to no tolerance for friction or confusion when theyre looking for food. 77% of diners visit a restaurants website before they dine in or order takeout or delivery.

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Modern Restaurant Management

OCTOBER 1, 2020

Delivery, digital ordering and the digital tools associated are at the heart of many discussions in the industry. For all of the discussion about delivery, curbside and pick up orders represent an-at-least equally sizeable percentage of restaurant business in 2020, if not far larger.

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Modern Restaurant Management

OCTOBER 13, 2022

When customers are paying higher prices but wait a long time for their order or receive the wrong items, it casts a more negative impression on their experience and can keep them from visiting again. By using a POS system, customers, waiters and cashiers reduce their chances of errors when entering orders.

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Modern Restaurant Management

JANUARY 24, 2024

From there, customers can learn more about your business’s history, download recipes or read about upcoming events or menu changes. QR codes can also direct customers to download your restaurant’s app. Up the personalization ante by providing QR code ordering. Another option for personalization?

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ChowNow

JANUARY 22, 2021

Now that you’ve invested in your own restaurant app for online ordering , your next question is likely, “How do I encourage my customers to use it?”. Incentivizing app downloads is important because it gives you a boost in visibility and customer loyalty. You could try offering a free item with your customers’ first app order.

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Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. Enter digital tableside ordering. For fast-casual or QSR brands, digital tableside ordering is equally beneficial.

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Modern Restaurant Management

MARCH 23, 2020

Download the full guide, "Coronavirus Era: 13 Restaurant Marketing Ideas" here. You can capitalize on peoples’ cabin fever during this time of self quarantine by promoting your order pickup services. This idea can be applied to dine-in, pickup, and delivery orders. Among the highlights: Pickup Incentives.

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ChowNow

NOVEMBER 7, 2024

Polled diners are 66% more likely to order takeout than they were prior to the pandemic, and customers continue to value online orders. Take Advantage of the Third-Party App Audience Maximizing the value of online ordering means rethinking how you use third-party apps. Offer promos on direct orders.

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Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

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Modern Restaurant Management

JULY 13, 2022

Multichannel Ordering. One of the biggest COVID-born shifts in the industry was the widespread adoption of technology solutions to streamline the ordering process. Text and online ordering and self-service kiosks enabled with contactless payments became mainstays in franchises. Marketing. Direct Delivery.

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Modern Restaurant Management

AUGUST 24, 2021

What is the lifetime value of an app-downloading customer over a non-app customer, and does that incremental value outweigh the cost of getting the customer to download the app in the first place? Does the cost of a SaaS-based recommendation engine outweigh its benefits?

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Modern Restaurant Management

JUNE 8, 2020

As a bonus, some operational management platforms can even be downloaded from the app store completely free of charge. Automated ordering systems and mobile ordering apps need not be limited for take-out. If not, you might want to consider the free to low-cost applications now available for download.

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Modern Restaurant Management

DECEMBER 9, 2020

Texting cuts through all the noise, is universal, and doesn’t require anyone to download yet another app. Our customer, the Barn Bowl and Bistro , use the online ordering platform Toast Takeout. After someone places an order, they receive an email confirmation and receipt. When the order is ready. Your address.

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Modern Restaurant Management

MAY 3, 2022

As noted in a recent Modern Restaurant Management (MRM) Research Roundup , QSR shares of single-party ordering are on the decline, meaning there is an increase in multiple people ordering together. With larger orders, “percent-off” offers can have a greater benefit for the customer.

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Lavu

MAY 30, 2025

Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. Then, you might want to consider offering order and pay at the table technology.

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Modern Restaurant Management

MAY 13, 2024

Nearly half of Index respondents signed up for a loyalty program and downloaded the restaurant’s app, while 31 percent signed up for email updates. Some brands’ apps even track mobile-order customers’ location to help ensure their food is fresh, whether it’s a burger or a salad. The top reasons?

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Modern Restaurant Management

JULY 23, 2021

This is no surprise given that mobile has now become the restaurant industry standard, especially as the pandemic accelerated the need for digital ordering technologies. In 2020, Starbucks reported that nearly a quarter of all its orders in the U.S. were placed from a phone. Provide Value to Consumers. This habit is here to stay.

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Modern Restaurant Management

MARCH 23, 2020

During The Great American Takeout, people are encouraged to order at least one delivery or pick-up meal to show support for the struggling restaurant community. Assets are available for download here. Engage friends, family and colleagues to support their local restaurants by ordering takeout meals.

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Modern Restaurant Management

MAY 28, 2020

Recent surveys show that Americans are less likely now to visit restaurant locations, order takeout or get food delivered to them. These trends have only accelerated since the country began shelter-in-place orders. The only downside here is that they require investment in order to reach a wide audience.

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Modern Restaurant Management

MARCH 5, 2020

Given that restaurants, even small non-chain restaurants, possess the credit card information of thousands of customers, the restaurant sector may be one of the most appealing to cybercriminals looking to quickly accumulate credit card account information from thousands of accounts in order to engage in large-scale identity theft.

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Modern Restaurant Management

MAY 31, 2022

ERP systems streamline and automate inventory management, provide real-time low-stock notifications, allow users to download critical data, and improve overall visibility into the business. Then, a manager or owner can implement a reservation deposit policy or discounted menu items if guests order during off-peak hours.

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ChowNow

JANUARY 6, 2021

Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. Even long after the pandemic has ended, consumers will continue to use online ordering to patronize their favorite restaurant. Download: The 4 Step Checklist for Profitable Delivery .

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ChowNow

SEPTEMBER 16, 2020

Today, amidst varying local regulations around social distancing, and a restaurant industry trying to stay afloat, diners remain unsure of which restaurants in their area are open and accepting orders. Bring in new diners with these strategies, including using multiple restaurant ordering channels. Create a digital menu.

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ChowNow

MARCH 19, 2025

With 52% of diners saying that ordering takeout is essential to their lifestyle, its no longer just an optionits an opportunity. But getting customers to order once isnt enough. When diners order through these platforms, they often associate their experience with the app, not your restaurant.

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Modern Restaurant Management

SEPTEMBER 28, 2022

Promote online ordering and payment. Online Ordering and Payments. The pandemic sent online food orders skyrocketing. Online ordering and payments were essential in keeping many restaurants afloat during the COVID-19 crisis — especially for short-staffed businesses due to cost-saving layoffs.

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The Rail

DECEMBER 2, 2024

As customers increasingly turn to online ordering for convenience and safety, restaurants must adapt to stay competitive. Real-time order tracking. Admin Panel : Order management system to track and manage orders in real time. Order assignment and status updates. Multiple payment options (e.g.,

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