7 Shifts

JANUARY 14, 2021

The COVID-19 pandemic left dining rooms empty and accelerated the industry’s shift to third-party delivery services as a major revenue driver. With this shift comes a challenge to labor conventions: how does one properly staff and budget for labor in this new era for dining? We asked hundreds of restaurant professionals to find out.

2021 195

2021 Delivery Front of House FOH 195

Modern Restaurant Management

MARCH 10, 2021

Order Views – This is how your BOH staff actually sees the information. Look for a KDS with customizable features that allow your staff to look both at the overall incoming orders and the items in particular so that they can prepare accordingly. ? Order Routing – For larger operations, you might have multiple stations.

Management 189

Management Management BOH Front of House 189

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Think for a moment about your restaurant’s current online presence. Can they view your menu online? Can customers find you?

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Simplified Menus. Simplified Menus. Serving smaller portion sizes.

2022 218

2022 Customer Service Online Ordering Website Management 218

Restaurant365

MARCH 25, 2020

As many restaurant operators transition from dine-in service to delivery and takeout service only, there are many operational decisions to make. Also display your takeout and delivery hours, especially if they’re different from your normal dine-in hours. ” Require that takeout be ordered and paid online.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

Modern Restaurant Management

MARCH 25, 2021

Order Views – This is how your BOH staff actually sees the information. Look for a KDS with customizable features that allow your staff to look both at the overall incoming orders and the items in particular so that they can prepare accordingly. ? Order Routing – For larger operations, you might have multiple stations.

Management 88

Management Management BOH Front of House 88

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. environments and are now seen everywhere from fine dining to counter service and everywhere in between. Mark Hoefer, General Manager, Le Bilboquet Atlanta.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. The rise of off-premise dining. Off-premise dining certainly accelerated during the pandemic. Is off-premise dining here to stay? ” In fact, P.F.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Deliverect

AUGUST 20, 2020

But also from the perspective of your business, you want to be increasing efficiency, minimizing the impact on dine-in business, and ultimately maximizing profit! Think about your priorities and where delivery orders fit in. Create an order packing area. Key considerations include: Dedicated surface space for packing orders.

Design 145

Design Delivery Food Order Online Ordering 145

Apicbase

MARCH 28, 2024

The F&B director works with the order forms, the COO analyses the profit and loss statements, the inventory manager checks the stock counts, the executive chef works in the recipes database and so on. Kitchen management software comes in all shapes and sizes. It makes choosing the system that is right for you all the more complicated.

Management 52

Management Management Point of Sale Kitchen Safety 52

7 Shifts

NOVEMBER 29, 2022

implemented tipping for our dining room teams. Staff also receive monthly bonuses for great online reviews and boosts for good press or awards. If you walked down Valencia Street in San Francisco and polled ten restaurants on how they managed tips , there's a good chance they would each say something different. Table of Contents.

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Do you have accounts on online ordering sites like GrubHub and Uber Eats? What measures can you take to make customers feel more comfortable ordering from you?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Aaron Allen & Associates

MARCH 3, 2022

It tracks all the transactions with a great level of detail (from the date and time to what items were purchased to returns or void checks, to how it was paid, who sold it, and what table were people seating in for casual dining restaurants). That’s where restaurant management software comes in. Restaurant Labor Management.

Management 120

Management Management Mobile Ordering Point of Sale 120

7 Shifts

OCTOBER 2, 2019

If you’re transitioning to a restaurant management position, congratulations! This is a great step up in your restaurant career, and one that 25% of all restaurant staff want to make. But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff.

Management 285

Management Management Communication Back of House 285

The Restaurant Times

SEPTEMBER 16, 2021

In turn, it leaves more time and energy to focus on delighting guests with delicious food and new memorable dining experiences, be they in-house or off-premise. In addition, the marketplace also provides developers to easily build apps for restaurants to manage front of house (FOH) and back of house (BOH) operations.

Technology 52

Technology Guest Recovery Front of House Point of Sale 52

Mad Mobile

MARCH 1, 2024

From server robots to ordering kiosks in fast food establishments, it seems like there’s always a new gimmick trying to get your attention. But data shows that it’s more than just about the flashy toys. In the first model, customers have access to kiosks or tablets at the table and can place orders and payout at their convenience.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

The Restaurant Times

NOVEMBER 19, 2021

Dining out still revolves around the service experience. Technology can assist in the automation of the food ordering processes. Instead of shouting orders to each other or using printed tokens, restaurants can deploy technology that allows servers to enter orders via a handheld tablet at the guest’s table.

Fast Casual 52

Fast Casual Customer Experience Customer Service Food Truck 52

Sling

SEPTEMBER 6, 2021

Building a great online presence is essential to the success of your restaurant. A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. That’s the holy grail of restaurant marketing. Effective Restaurant Websites. Schlotzsky’s.

Website Management 78

Website Management Loyalty Program Online Ordering Mobile Ordering 78

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Are you a restaurant owner looking for question to ask potential candidates? Check out this blog and video on the top 9 interview questions to ask as an owner.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

DECEMBER 18, 2023

Slack is a more general employee communication tool that also makes it easy to connect online. Kiosk ordering Your busy customers don’t always have time to wait in line. Kiosk ordering tools speed up the ordering process, making it easier to keep up during a mealtime rush. That’s where task management software comes in.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

MAY 11, 2020

It’s been months since restaurants across the US, Canada, and beyond were forced to shutter their dining areas in the wake of the COVID-19 outbreak. If you have a goal reopen date in mind, work back from that to develop when each task needs to be complete in order to hit that goal. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH FOH Food Safety Equipment 368

7 Shifts

FEBRUARY 7, 2024

Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Social media management & metrics Kitchen display systems 1. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

DECEMBER 18, 2023

Slack is a more general employee communication tool that also makes it easy to connect online. Kiosk ordering Your busy customers don’t always have time to wait in line. Kiosk ordering tools speed up the ordering process, making it easier to keep up during a mealtime rush. That’s where task management software comes in.

Management 195

Management Management Email Marketing Point of Sale 195

Apicbase

MAY 18, 2022

The next step is to help franchisees reproduce your dishes, restaurant look and feel, and dining experience. Your goal as a restaurant business owner is to deliver the best possible guest experience. As a franchisor, things are different. Your brand and confidential methods are among your most valuable assets as a franchisor. Free download.

Franchise 52

Franchise Franchising Sustainability Document 52

Apicbase

APRIL 20, 2022

Guests expect your food to taste the same, no matter which location they visit or order from. Each restaurant within your franchise will have to replicate your dishes and dining experience using the resources and expertise you provide. However, like every business model, it has a few drawbacks you should consider. Free download.

Franchise 52

Franchise Franchising Cash Management Kitchen Safety 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Marketing4Restaurants

MARCH 26, 2020

Menu – you shouldn’t have all of your dine in menu on a take out or delivery system. Repurposing your FOH team to deliveries. Building Customer Loyalty with order X times get a free meal. We are seeing some new customers order 2 or 3 times a week or more. Check out our free restaurant online ordering system.

Take-out 98

Take-out Loyalty Program Email Marketing FOH 98

Apicbase

JUNE 16, 2023

The metrics and calculations in this list will help you bring order to the chaos and manage the performance of each unit in the chain. This is especially true for large-scale foodservice operations and scaling restaurant businesses. That’s the theory. In theory, it sounds easy. It’s money that went straight to his bottom line.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. Enter digital tableside ordering. For fast-casual or QSR brands, digital tableside ordering is equally beneficial.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Here are their responses. To read part two, click here.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Lavu

MARCH 11, 2020

If you need a more customizable system for your restaurant, you may consider choosing a more robust system that offers features such as inventory tracking, table and order management, employee timesheets, and CRM integration. Abilities for payment processing, online integration, and easy use. What is restaurant management software?

Management 78

Management Management Cash Management Mobile Ordering 78

The Restaurant Times

OCTOBER 17, 2020

The ease of getting food delivered at one’s doorstep has led to an increase in the number of orders being placed online. Considering the increasing demand for online food delivery, many restaurant operators are now preferring to start their own cloud kitchen business instead of more brick and mortar outlets.

Kitchen Safety 52

Kitchen Safety Online Ordering Front of House Mobile Ordering 52

EATER

MAY 20, 2020

When the Center eventually released a guide, quietly posting it online without a formal announcement, the document devoted just four pages to food service, placing details in an appendix among other industries. Alexi Rosenfeld/Getty Images. There are also plans for versions in Spanish and Mandarin.

Kitchen Safety 106

Kitchen Safety Food Safety Food Supply Healthcare 106