7 Shifts

SEPTEMBER 20, 2022

Free online courses. FOH Resources. How to Become a Bartender : Learn how to become a bartender including the experience and skills you actually need in order to get the job you're after. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Can't find what you're looking for?

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

AUGUST 5, 2020

Food delivery ideas: How to manage staff to boost off-site dining revenue It’s important to have a protocol in place for managing delivery and takeout orders. The order fulfillment process gets slowed down if your staff don’t know who is responsible for what. Decide who will be in charge of managing takeout and delivery orders.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

JANUARY 14, 2021

And if you want the in-house experience at a not-super upscale place, it’s going to be a little more ordering on your phone, and everybody is going to have to get used to that” — Zack Schwab, Co-Founder, The Snug A Look at Restaurants & Delivery Most common revenue streams during COVID-19 37% outdoor dining 29% indoor dining 16.5%

2021 195

2021 Delivery Front of House FOH 195

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Think for a moment about your restaurant’s current online presence. Can they view your menu online? Can customers find you? Can customers find you?

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Modern Restaurant Management

MARCH 10, 2021

Order Views – This is how your BOH staff actually sees the information. Look for a KDS with customizable features that allow your staff to look both at the overall incoming orders and the items in particular so that they can prepare accordingly. ? Order Routing – For larger operations, you might have multiple stations.

Management 189

Management Management BOH Front of House 189

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. In other industries, the average employee tenure is 4.2

FOH 307

FOH BOH Food Safety Customer Service 307

The Rail

MARCH 14, 2023

QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. Contactless menus , a popular ordering style that enhances safety, utilize QR codes that customers can easily scan with their smartphone cameras. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

7 Shifts

JANUARY 7, 2020

Turn employee performance into a game in order to boost creativity, productivity, and motivation. You can provide staff with professional development opportunities through online courses , cross training, and shadowing. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

FEBRUARY 4, 2022

For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. The main thing they should invest in is creating a good website for their restaurant and building a strong online presence. We’re way beyond ordering in on a lazy night.

2022 218

2022 Customer Service Online Ordering Website Management 218

Restaurant365

MARCH 25, 2020

If your current budget allows it, promote your delivery and takeout service online through social media ads and remarketing ads. ” Require that takeout be ordered and paid online. Handling all transactions online promotes social distancing and protects both your customers and employees from handling cash.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

Modern Restaurant Management

MARCH 25, 2021

Order Views – This is how your BOH staff actually sees the information. Look for a KDS with customizable features that allow your staff to look both at the overall incoming orders and the items in particular so that they can prepare accordingly. ? Order Routing – For larger operations, you might have multiple stations.

Management 88

Management Management BOH Front of House 88

7 Shifts

NOVEMBER 3, 2021

This is why, according to research from Sift , 62% of American restaurant guests fear data breaches in restaurants, and are often hesitant to order directly from restaurants that don't make them feel as though their data is safe. In practical terms, think about how many orders your restaurant processes per day using debit or credit.

Audits 370

Audits POS Loyalty Program Information 370

Apicbase

MARCH 28, 2024

The F&B director works with the order forms, the COO analyses the profit and loss statements, the inventory manager checks the stock counts, the executive chef works in the recipes database and so on. Keep track of internal orders by digitally managing stock transfers between units.

Management 52

Management Management Point of Sale Kitchen Safety 52

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. You can book online or give us a call. [Pssst, if this is your first opening, check out our blog on How to Start a Restaurant! ] 1 Set goals for the event ??

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. Many restaurants have added staff to the team to update their online activities, work on design and to help them adapt to new marketing trends.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. Ordering meals online and taking advantage of online food delivery was perceived as safer for many guests during social distancing restrictions.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Aaron Allen & Associates

MARCH 3, 2022

The POS simplifies record keeping and cash flow accountability as well as operations by sending the orders to the kitchen directly. The best restaurant POS systems also come with features like inventory management, customer relationship management (CRM), menu management , and omnichannel ordering capabilities.

Management 120

Management Management Mobile Ordering Point of Sale 120

7 Shifts

NOVEMBER 29, 2022

Staff also receive monthly bonuses for great online reviews and boosts for good press or awards. And in order to really restore who we are and what we want, we have to be able to give that to others.”. Since Michigan allows tip sharing (excluding salaried managers), Miss Kim starts both FOH and BOH staff at the same wage.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Deliverect

AUGUST 20, 2020

Think about your priorities and where delivery orders fit in. Create an order packing area. It makes sense to locate this next to the kitchen in the FOH area to ensure food is packed up and out the door as quickly as possible after it leaves the kitchen. Key considerations include: Dedicated surface space for packing orders.

Design 145

Design Delivery Food Order Online Ordering 145

The Restaurant Times

SEPTEMBER 16, 2021

In addition, the marketplace also provides developers to easily build apps for restaurants to manage front of house (FOH) and back of house (BOH) operations. These integrated marketplaces offered by these POS systems allow restaurants to easily browse, try, and install trusted applications with one click.

Technology 52

Technology Guest Recovery Front of House Point of Sale 52

7 Shifts

MARCH 27, 2020

Do you have accounts on online ordering sites like GrubHub and Uber Eats? Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? What measures can you take to make customers feel more comfortable ordering from you? Do you have takeout packaging in stock?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

The Restaurant Times

JANUARY 13, 2021

Survey your customers using comment cards or online polls. Knowing where you stand among the other restaurants in your area will help you learn what you need to change in order to surpass them. As the FOH staff spends the most time with the customers, they will naturally be hearing direct feedback from customers.

Marketing 104

Marketing Social Media FOH Customer Service 104

7 Shifts

OCTOBER 2, 2019

The servers are running back and forth with orders to relay or food to serve. Everyone is shouting orders and requests. Depending on the type and size of restaurant you manage, you could be responsible for staff schedules, payroll, FOH and/or BOH inventory, and even menu planning. It looks like chaos.

Management 285

Management Management Communication Back of House 285

Apicbase

OCTOBER 14, 2022

Partner with delivery and online ordering services. Double down on offline and online marketing. For example, restaurant management platforms can significantly reduce human effort by automating BOH and FOH flows, thereby helping you to keep the labour cost in check. Online order percentage. Profitability.

Franchise 52

Franchise Franchising Loyalty Program Online Ordering 52

Sling

MAY 9, 2023

But as businesses go online, a good security program will also address (and help prevent) the theft of valuable digital information from restaurant computers. As a general concept, these health and safety standards dictate the appropriate ways to store, prepare, and serve the food your customers order. wine, spirits, caviar, etc.)

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Sling

DECEMBER 24, 2020

Even when your customers can’t come out and visit your restaurant in person, they can still stay in touch — and perhaps order delivery — through the power and reach of the internet. Another possible alternative is to hire a freelancer online to spend a few hours a day managing and updating your social media presence. They’ll review it.

Social Media 78

Social Media Marketing Customer Service Hiring 78

Sling

SEPTEMBER 6, 2021

Building a great online presence is essential to the success of your restaurant. A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. Convenience is key these days, and nothing makes fast food faster than ordering it online.

Website Management 78

Website Management Loyalty Program Online Ordering Mobile Ordering 78

The Restaurant Times

NOVEMBER 19, 2021

Technology can assist in the automation of the food ordering processes. Instead of shouting orders to each other or using printed tokens, restaurants can deploy technology that allows servers to enter orders via a handheld tablet at the guest’s table. Streamlined FOH And BOH Operations . Self Ordering Kiosks.

Fast Casual 52

Fast Casual Customer Experience Customer Service Food Truck 52

Mad Mobile

MARCH 1, 2024

From server robots to ordering kiosks in fast food establishments, it seems like there’s always a new gimmick trying to get your attention. But data shows that it’s more than just about the flashy toys. In the first model, customers have access to kiosks or tablets at the table and can place orders and payout at their convenience.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

7 Shifts

DECEMBER 18, 2023

Slack is a more general employee communication tool that also makes it easy to connect online. Kiosk ordering Your busy customers don’t always have time to wait in line. Kiosk ordering tools speed up the ordering process, making it easier to keep up during a mealtime rush. Your team can also adjust reservations directly.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

FEBRUARY 7, 2024

Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Social media management & metrics Kitchen display systems 1. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. What would you do if you made a mistake with an order? Fast-moving ordering technology. Plus what kind of questions to ask the interviewer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

MAY 11, 2020

If you have a goal reopen date in mind, work back from that to develop when each task needs to be complete in order to hit that goal. Get ahead of your reopen by ordering the right supplies now—especially considering demand is at an all-time high. Social distancing and protective equipment ?? Suppliers: ??

BOH 368

BOH FOH Food Safety Equipment 368

Apicbase

MARCH 3, 2023

Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems. Finally, Apicbase optimises your purchasing decisions by adjusting your order quantities based on your desired stock levels and sales history. Your tech ecosystem is ready to go.

Point of Sale 52

Point of Sale POS Management Management 52

Lavu

MARCH 11, 2020

If you need a more customizable system for your restaurant, you may consider choosing a more robust system that offers features such as inventory tracking, table and order management, employee timesheets, and CRM integration. Abilities for payment processing, online integration, and easy use. Front-of-house (FOH) management.

Management 78

Management Management Cash Management Mobile Ordering 78

7 Shifts

DECEMBER 18, 2023

Slack is a more general employee communication tool that also makes it easy to connect online. Kiosk ordering Your busy customers don’t always have time to wait in line. Kiosk ordering tools speed up the ordering process, making it easier to keep up during a mealtime rush. Your team can also adjust reservations directly.

Management 195

Management Management Email Marketing Point of Sale 195