article thumbnail

How To Get Your In-House Online Restaurant Ordering System Up And Running

The Restaurant Times

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. In House Online Restaurant Ordering System – The Basics

article thumbnail

How to handle restaurant complaints and turn them into hospitality wins

Open for Business

Read on for more about how to handle common complaints people make about restaurants both in the dining room and online, with examples of how your team can turn complaints into great hospitality. Food A guest doesn’t like their order If a guest’s order isn’t what they expected, ask for more information.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Now that restrictions have well and truly lifted and people are returning to restaurants, their expectations for their dining experience are considerably higher. In addition, many restaurants are now using digital menus in-house.

article thumbnail

Resurrect Your Dead Times and Fill Seats with Marketing Innovations

Modern Restaurant Management

Without question the superior answer is a strategy and implementation that creates customized experiences, fosters strong connections, boosts guest engagement and significantly influences customer behaviors. This data can include contact information, dining preferences, and even dietary restrictions, which helps in creating customer profiles.

Seating 178
article thumbnail

How to create a menu from scratch: 10 key tips for restaurants

Open for Business

You may consider an extensive menu to appeal to pickier eaters and those with allergy or dietary restrictions. Specials, set menus , and additions such as desserts, drinks, or dietary restrictions can help reduce choice overload, help with dietary restrictions, and save servers time on ingredient questions.

Menu 78
article thumbnail

MRM Research Roundup: Top F&B Trends to Watch

Modern Restaurant Management

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 174
article thumbnail

Menu Engineering: The Science of Optimizing Your Menu to Maximize Profit

7 Shifts

Sometimes you need these staples to accommodate more niche groups, like those with special dietary restrictions or picky eaters who won’t come to your restaurant unless that one item is on the menu. That sort of streamlining leads to shorter wait times after ordering, faster table turn times, and more satisfied customers.

Menu 279