Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery. Broader SMB concerns.

2020 190

2020 Mobile Ordering Guest Recovery Customer Service 190

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 192

2020 Fast Casual Food Safety Guest Recovery 192

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 190

2021 Online Ordering Mobile Ordering Guest Recovery 190

Modern Restaurant Management

JULY 7, 2020

Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP). We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.” This disclosure covers each of the 4.9 1-2 million. $2-5

Mobile Ordering 193

Mobile Ordering Restaurant Law Seating Customer Service 193

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. PPP Forgiveness Links and EZ App.

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Just over one in five (21 percent) want restaurants to perform on-site health screenings.

2020 189

2020 Food Safety Hotels Dine-in 189

Modern Restaurant Management

FEBRUARY 14, 2020

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. SOBEWFF® also provides our students, many of whom come from low-income families, financial relief and motivation toward a timely graduation through its scholarship program.

Back of House 132

Back of House Hotels Leadership Design 132

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. The US Foods Ghost Kitchen program also recently expanded its concept offerings from six to 12. Step Up to The Table.

Webinar 190

Webinar Customer Experience Mobile Ordering Customer Service 190

Modern Restaurant Management

OCTOBER 29, 2020

When we started Lunchbox 18 months ago, we wanted to help restaurants with a strong ethos and identity speak to their guests directly. Lunchbox also partnered with Beam Social Impact to make it easier for restaurants to increase social responsibility by easily facilitating nonprofit donations from guest orders. Get the Holiday Scoop.

Online Ordering 144

Online Ordering Customer Service Seasonal Menu Food Order 144

Modern Restaurant Management

JULY 1, 2021

” Interestingly enough, despite a business model not designed to thrive when takeout and delivery become paramount, it’s full-service restaurants, not fast food outfits, that have customers ready for seconds. If not, they might grab a bite somewhere else.” Deskless Dissatisfaction.

2021 155

2021 Loyalty Program Mobile Ordering Consumer Goods 155

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. 7010 – Paycheck Protection Program (PP) Flexibility Act of 2020 which extends provisions of the act to give more time to both use and pay back the funds. PPP Goes Flexible.

Guest Recovery 155

Guest Recovery Food Safety Employee Relations Mobile Ordering 155

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.

2020 221

2020 Mobile Ordering Hotels Food Safety 221

Modern Restaurant Management

MAY 5, 2020

Yelp for Business : Yelp for Business is an entirely reimagined platform designed to improve the business owner experience with a fresh new user interface that gives business owners more transparency and insight into their Yelp Business Page. Yelp Virtual Services. Giftaplate.org Helps Families in Need.

Guest Recovery 122

Guest Recovery Food Safety Loyalty Program Point of Sale 122

Modern Restaurant Management

OCTOBER 15, 2019

“This is something we were expecting given the underlying relentless erosion of guest counts and the fact that the industry was headed towards tougher previous year sales comparisons as we went into the second half of 2019,” said Victor Fernandez, vice president of insights and knowledge for TDn2K. percent during the same period.

2019 84

2019 Point of Sale Small Business Consumer Goods 84