Modern Restaurant Management

DECEMBER 30, 2024

This recovery was largely supported by strong takeout and delivery sales, which played a crucial role in sustaining revenue streams. TouchBistro’s research overwhelmingly shows that restaurants are increasingly leveraging data-driven technology to address operational challenges.

Loyalty Program 251

Loyalty Program Franchise Franchising Guest Recovery 251

ChowNow

MARCH 21, 2025

Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. Whats Their Menu Like?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Restaurant Business

JUNE 12, 2025

Photo courtesy of Coco Robotics Here come the delivery robots. . Photo courtesy of Coco Robotics Here come the delivery robots. About 1,000 Coco bots are currently making deliveries in Los Angeles, Dallas, Miami and Helsinki. They have completed more than 500,000 deliveries to date. By Joe Guszkowski on Jun.

Delivery 189

Delivery Leadership 2025 Advertising 189

Restaurant Business

JUNE 27, 2025

The chain was able to get ahead on things like branding, packaging, relationships with distributors and, perhaps most importantly, technology. It’s a point-of-sale system that allows the team to pack orders, and it’s integrated with third-party delivery partners. The families became fast friends. She reached out.

Fast Casual 175

Fast Casual Franchise Franchising Leadership 175

Restaurant Business

JUNE 23, 2025

Starbucks’ deal with Empower Delivery fits the acqui-hire framework. Agentic AI is the next wave of the technology in which AI will be able perform tasks while more or less flying solo. There are already some restaurant applications for this technology , at least on the consumer side.

Hiring 175

Hiring Mobile Ordering Advertising Leadership 175

ChowNow

MAY 23, 2025

Business model: Delivery-heavy brands reliant on third-party apps may see lower returns due to commissions. Restaurant type: Whether you run a fine dining, fast casual, or quick service concept plays a big role in potential margins. The reality is that most operators are working within razor-thin profit margins.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Restaurant Business

JULY 8, 2025

deals this week as fast-food pizza chains work to reverse stubbornly weak sales. deals this week as fast-food pizza chains work to reverse stubbornly weak sales. It could have been worse: Fast-casual pizza chain sales declined 5%. By Jonathan Maze on Jul. Photo courtesy of Domino's.

Leadership 227

Leadership Point of Sale Fast Casual Email Marketing 227

Restaurant Business

JUNE 17, 2025

Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window. But Tampa-based Greenlane is among a growing number of fast-casual concepts making freshly prepared salads a drive-thru option.

Fast Casual 162

Fast Casual Leadership Mobile Ordering Casual 162

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape. Data, Data, Data. Flexibility will be essential for restaurants to succeed in 2025.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Do they prefer takeout, delivery, or in-person dining?

2025 195

2025 Marketing Email Marketing Operations 195

Lavu

JUNE 20, 2025

The restaurant industry is evolving fast—and at the heart of this transformation is new restaurant technology. Chefs are experimenting with unique flavors and there are some wonderful technologies to look into. Thankfully, one of the newest restaurant technologies available was designed specifically to tackle this problem.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Modern Restaurant Management

JULY 16, 2025

Now, our challenges have evolved: Keeping Pace with Technology : From AI tools to social algorithms to customer data platforms, the pace of innovation is nonstop. A few highlights: Scaling a fast-casual restaurant from a single location to 13+ stores across Texas, Louisiana, and Florida in just three years.

Marketing 474

Marketing Social Media Email Marketing Back of House 474

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Sounds like the hallmarks of any solid fast-food restaurant. By Heather Lalley on Jun.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

JANUARY 31, 2025

These experiments, largely rooted in technology solutions, will be focused on increasing their efficiency while also deepening their customer relationships. Retailers with strong customer connections ad robust investments in omnichannel models, including technology, will be best positioned. Fast-casual visits overall were down 3.8

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Continued technological advancements, better value meal strategies, as well as a better interest rate outlook are driving optimism.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Restaurant Business

JUNE 13, 2025

The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. million last year, that’s more than double the next closest chain.

Operations 227

Operations Leadership 2025 Fast Casual 227

Restaurant Business

JUNE 24, 2025

It's complicated Olive Garden parent Darden Restaurants could sell Bahama Breeze Olive Garden sales surge on delivery and free take-home meals Premium OPINION Financing Does Chipotle have a structural problem? Among fast-casual chains, the slowdown was more pronounced. in the fourth quarter of last year.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Lavu

MAY 30, 2025

Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. Then, you might want to consider offering order and pay at the table technology.

Ordering 78

Ordering Mobile Ordering Fast Casual Online Ordering 78

Restaurant Business

JULY 15, 2025

OpenTable says the bot will save customers time and will help restaurants capture more bookings by providing needed information fast. News technology consumers Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Sign up here.

Leadership 196

Leadership Technology Book Fast Casual 196

Lavu

JUNE 26, 2025

Key Mobile Food Ordering Statistics Every Restaurant Should Know Mobile ordering continues to rise, and some predictions have the food delivery market valued at $365B by 2030. Food delivery is worth more than $150 billion, having more than tripled since 2017, via McKinsey report. At first, mobile ordering seemed like a long shot.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Lavu

JULY 4, 2025

As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line. You don’t have to worry about paying for a tool where half the technology is irrelevant to your needs. All of our features are built with restaurant owners in mind.

POS 78

POS 2025 Front of House Back of House 78

Modern Restaurant Management

MARCH 11, 2025

. – Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fast casual restaurants went from primarily dine-in business to mostly takeout and delivery models.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

JUNE 26, 2025

Whether you run a quick-service restaurant or a casual dining spot, understanding the real cost of a kiosk system is essential to budgeting smartly and maximizing ROI. If you run a fast casual or quick service restaurant, you have the option of improving the customer experience by using self-order kiosks.

2025 78

2025 Pricing Ordering Fast Casual 78

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Restaurant Business

JUNE 17, 2025

That’s our biggest takeaway after a pair of acquisitions by the delivery company that have it set to take a bigger share of the restaurant tech ecosystem. To put it simply, DoorDash wants to do a lot more than just handle deliveries. Many operators already view third-party delivery as a necessary evil.

Leadership 185

Leadership Advertising Reservations 2025 185

Restaurant Business

JUNE 11, 2025

The food delivery company said Wednesday that it has acquired Symbiosys, an ad tech company, in a deal valued at $175 million. Restaurant delivery apps like DoorDash, Uber Eats and Wonder are employing a similar strategy. Ads are appealing for delivery apps: They are another source of revenue, and a profitable one at that.

Advertising 228

Advertising Fast Casual Social Media Leadership 228

Lavu

MAY 23, 2025

In today’s fast-paced dining environment, even a few seconds of lag can create a ripple effect that impacts your entire service flow. Contactless payments , on the other hand, are lightning-fast, taking less than 500 milliseconds. In quick-service and fast-casual restaurants, 16% of orders result in customer complaints.

POS 78

POS Online Ordering Mobile Ordering Inventory 78

Restaurant Business

JULY 14, 2025

News Tech Check technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Give them a reason to bite on whatever you’re putting out there, and let them get back to what they were doing,” he said. View All Articles by This Author Want breaking news at your fingertips?

Social Media 167

Social Media SEO Leadership Technology 167

Lavu

JUNE 13, 2025

As technology advances, the popularity and adoption of cashless payment methods are expected to grow, further revolutionizing transactions. In today’s fast-paced world, consumers appreciate the ease of using credit/debit cards, mobile wallets, or other digital payment options. Get a Free POS Demo Designed for Modern Restaurants!

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Lavu

JULY 18, 2025

Running a quick service restaurant comes with high expectations—fast service, consistent quality, and tight margins. While the end-product of a quick-serve restaurant is to provide fast food to hungry customers, there are common mistakes in the industry. The good news? Most of them are avoidable with the right tools and awareness.

Customer Service 78

Customer Service Point of Sale POS Fast Casual 78

SpotOn

DECEMBER 30, 2024

Quick-service restaurants—like cafes, fast food, and fast casual—are estimated to have decent profit margins with lower food and labor costs. There's a basic version for fast calculations and and advanced one if you really want to get into the weeds. More on that below.

Operations 52

Operations Loyalty Program Online Ordering POS 52

Modern Restaurant Management

APRIL 1, 2025

Key data points: The demand for takeout and delivery has slightly outpaced the demand for dining in. 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Among delivery apps, DoorDash is the clear favorite. That is five percent less than the average tip from Boomers (18 percent).

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

New data from the National Restaurant Association’s 2025 Off-Premises Restaurant Trends report highlights how off-premises dining has become both a consumer preference and business essential, with the convenience and availability of takeout, delivery, and drive-thru now deeply embedded in everyday life.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

NOVEMBER 1, 2024

Restaurants Order Up Tech, AI, and Dynamic Pricing As far as technology goes, 26 percent of respondents said they’d like to start using new tech to help run their business, which is up seven percentage points from last year. Anchor retailers like Macy’s, Target and Nordstrom all landed in the top 25.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Restaurant Business

JULY 8, 2025

08, 2025 Facebook Twitter LinkedIn DoorDash said rising costs have hurt restaurant delivery sales in Seattle. Photo: Shutterstock DoorDash is raising its prices in Seattle again after the city added new regulations for third-party delivery companies. . The company said Seattle is now the most expensive delivery market in the U.S.,

Delivery 175

Delivery Restaurant Law Leadership Fast Casual 175

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. So, what can marketers of fast casuals do to bring people back to their brick-and-mortar locations?

Fast Casual 493

Fast Casual Dine-in Casual 2022 493

Restaurant Business

JUNE 23, 2025

In California, where there is no tip credit, the fast-food wage remains at $20 per hour for hourly workers. The state’s Fast Food Council’s planning subcommittee earlier this year voted to put a potential cost-of-living wage increase on the agenda for discussion at the next meeting, but the date has not yet been determined.

Leadership 222

Leadership Fast Casual Food Supply 2025 222