Restaurant Business

JULY 9, 2025

They’re ideal for salads and grain bowls As many restaurant operators have already discovered, salads and grain bowls are extremely popular among customers as a result of their versatility and customizability, and because they make quick and healthy grab-and-go options. Here are some of the best ways you can use ancient grains on your menu.

Operations

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Super app “A mobile or web application that combines multiple services into one platform.” And Uber, of course, also has a ride-hailing service. TechTarget The U.S.

Hiring

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It still features the chain’s signature bakery case, where customers can buy pies, cookies and other treats.

Fast Casual

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.

Food

Restaurant Business

JUNE 17, 2025

Every now and then, Greenlane customers might find the 6-foot, 6-inch person working the drive-thru window looks a lot like Tampa Bay Buccaneer tight end Rob Gronkowski. We like to surprise the customers, especially after we open a new location. At Greenlane, there’s no dine-in service. Photo courtesy of Greenlane.

Fast Casual

Restaurant Business

JUNE 13, 2025

Consumers still want great in-store experiences, even if they don’t always use them. Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again.

Operations

Restaurant Business

JULY 9, 2025

Three finalists, announced last November, included a Fried Pickle Ranch Whopper, a Maple Bourbon BBQ Whopper and a Mexican Street Corn Whopper; customers sampled the entries in store and voted on their favorite. By Patricia Cobe on Jul. 09, 2025 Facebook Twitter LinkedIn The BBQ Brisket Whopper is available in regular and Whopper Jr.

Leadership

Restaurant Business

JUNE 23, 2025

And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? That was unsustainable in a quick-service setting, and in the weeks since, Shake Shack swapped in crisp phyllo that didn’t require grilling.

Bar

Rocket Fuel

NOVEMBER 12, 2024

In practice, delivery has become a persistent source of customer dissatisfaction. The reasons for customer dissatisfaction are easy to understand. Whether the customer blames your restaurant or the delivery service provider (DSP) such as DoorDash when this happens, the outcome is the same: fewer repeat customers and lost sales.

Delivery

Restaurant Business

JUNE 12, 2025

The customer unlocks their food using a code in their delivery app. And customers don’t have to tip. The company integrates with DoorDash and Uber Eats, and restaurants can opt in to having Coco bots deliver orders placed through those apps. Orders come in like any other delivery order would.

Delivery

Restaurant Business

JUNE 24, 2025

Social media erupted over portion sizes last year, which had a side effect of creating stress for employees as customers videoed their orders being put together. A customer can come in and order something as healthy or as caloric as they want. Customization is great until customers mess up their orders.

Fast Casual

Black Box Intelligence

JUNE 4, 2025

But campaigns and menu innovations that don’t align with current restaurant market trends or customer preferences? To provide a crude example, promoting high-priced items during economic downturns may not resonate with value-seeking customers. Then align your marketing, operations, and menu strategies accordingly.

Marketing

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. billion and international food delivery service Deliveroo for $3.9 billion, both in cash.

Reservations

Rocket Fuel

NOVEMBER 6, 2024

The final quarter is traditionally a slower time for quick service restaurants (QSRs), but operators can use this time to streamline operations, align payroll practices, and enhance their culture. Alternatively, they might employ self-service portals so staff can access information when they are not at work.

Operations

Black Box Intelligence

JANUARY 16, 2025

Meanwhile, Quick Service may see a smaller dip due to takeout and delivery demand. Based on same-store sales growth, the best-performing segments for this period were Casual Dining and Quick Service. We will be issuing updates to these projections on our next quarterly Restaurant Industry Snapshot webinar. higher Y-o-Y sales).

2024

Restaurant Business

JUNE 18, 2025

Thompson Street managing partner Bob Dunn described the 130-unit Bubbakoo’s as an “innovative and compelling brand that resonate with a broad and growing customer base.” Terms were not disclosed. Bubbakoo’s started franchising in 2015, and the chain has grown into 15 states, mostly on the East Coast and Midwest.

Fast Casual

Evergreen

JULY 11, 2025

Whether you want more customization, smoother POS integration , or simply a more professional look on your TVs and tablets, the market is full of digital beer menu software worth considering. Custom branding : Can you match the look and feel of your brand? Multiple menu types : Can you show beers, wines, cocktails, and food?

Menu

Black Box Intelligence

JUNE 25, 2025

This is why every State of the Industry webinar includes a poll for the restaurateurs in attendance. Our latest poll offers invaluable insights into how customers are managing their checks during these economically uncertain times. This breaks down to 71% of Full-Service brands and 52% of Limited-Service Brands.

Management

Restaurant Business

JUNE 20, 2025

Penfield has spent two decades at Raising Cane’s, where he held multiple leadership roles, including chief of restaurant services, senior vice president of restaurant services, and regional vice president of operations. Christine Allen , who has been in customer relations for 11 years, replaces Polk as director of catering.

Leadership

Rocket Fuel

NOVEMBER 12, 2024

In just over four years, delivery service providers (DSPs) have evolved into vital revenue generators for nearly all QSR franchises. Neglecting it can result in lost sales, disgruntled drivers and customers you’ll never see again. According to a recent DoorDash report , 70% of U.S. What is buffer time?

Delivery

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Is that a good thing for restaurants? By Joe Guszkowski on Jun. These days, it is starting to look more like a hub.

Leadership

Restaurant Business

JUNE 10, 2025

Joining forces will allow the company to connect the dots between restaurants’ inventory, food prep and order flow, allowing operators to serve customers faster and more profitably, the companies said. “We chains as the restaurant tech market continues to consolidate. Battery has done similar tech roll-ups before.

Fast Casual

Restaurant Business

JULY 1, 2025

shops Value pressure comes to the fast-casual sector Financing These full-service restaurant chains opened the most locations last year In an overall down year for full-service unit growth, these five brands bucked the trend. Photo by Joe Guszkowski Which full-service restaurant chain opened the most restaurants last year?

Fast Casual

Restaurant Business

JUNE 13, 2025

Consumers still want great in-store experiences, even if they don’t always use them. Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again.

Leadership

Black Box Intelligence

NOVEMBER 7, 2024

Consumers prioritize the basics: friendly service, flavorful food, and consistent experiences. Moreover, those who keep up to date with all of the latest industry data and trends can strategize based on these customer trends. And restaurants that excel in these areas historically are in the best position to outperform.

2025

Restaurant Business

JUNE 20, 2025

And new data from Intouch Insight shows they’re starting to steal fast-food customers. Among the most eye-popping data points from the report: 72% of consumers now see convenience stores as a “real alternative” to quick-service restaurants, up from 56% last year and 45% in 2022. What does this say about the restaurant industry?

Leadership

Restaurant Business

JULY 1, 2025

Expect other quick-service chains to jump into the fray. 01, 2025 Facebook Twitter LinkedIn Click here to download full whitepaper. 01, 2025 Facebook Twitter LinkedIn Click here to download full whitepaper. McDonald’s is testing its own options.

2025

Restaurant Business

JULY 1, 2025

Expect other quick-service chains to jump into the fray. 01, 2025 Facebook Twitter LinkedIn Click here to learn more. 01, 2025 Facebook Twitter LinkedIn Click here to learn more. Premium Financing The fast-food beverage wars have begun The Bottom Line: Taco Bell and Whataburger have introduced new beverages in recent days.

Leadership

Restaurant Business

JULY 15, 2025

The stations will be done as part of a partnership with Smart Big Box, Alyath EV and Energy and Environmental Design Services. Working with Alyath and Smart Big Box allows us to introduce a new convenience that aligns with evolving customer needs,” Richard Del Valle, chief information officer for Bojangles, said in a statement.

Leadership

Restaurant Business

JULY 1, 2025

Expect other quick-service chains to jump into the fray. 01, 2025 Facebook Twitter LinkedIn Click here to learn more. 01, 2025 Facebook Twitter LinkedIn Click here to learn more. Premium Financing The fast-food beverage wars have begun The Bottom Line: Taco Bell and Whataburger have introduced new beverages in recent days.

Menu

Hot Schedules

MARCH 11, 2025

Eliminate your HR burden with HR and payroll services that manage it for you. Reduce labor costs with accurate demand forecasting that eliminates over and understaffing. Lower your COGS and drive increased profitability with inventory management solutions.

Hotels

Restaurant Business

JULY 8, 2025

Starting this month, DoorDash customers in Seattle will see higher service fees, the company said in a blog post on Tuesday. Customers have already been paying a separate $4.99 Those rising costs prompted the service fee hike, DoorDash said. regulatory response fee since last January.

Delivery

Restaurant Business

JULY 15, 2025

Lal in a statement called them “iconic, highly differentiated brands with exceptionally large and loyal customer bases, outstanding unit level and new-unit economics and huge potential for growth.” The company’s stock is down 20% over the past year and was down more than 2% in early-morning trading. Members help make our journalism possible.

Leadership

Go Hire- Restaurants

JULY 15, 2025

Texting quickly becoming the go to way to communicate with employees, job seekers and customers because 95% of text messages are opened and 37% of text messages are returned in 12 minutes. The court ruled the message was not telemarketing or advertising, with the intent to sell a good or service, as defined by the law. See 47 C.F.R.

Recruiting

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

Mobile Ordering

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Offer Safe and Contact-Free Services.

Social Media

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

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