Remove Customer Service Remove Recruiting Remove Training
article thumbnail

Practical Tips for Hiring and Retaining Seasonal Restaurant Staff

Modern Restaurant Management

Begin recruitment at least six to eight weeks in advance, and tap into multiple channels such as local colleges, culinary schools, job fairs, employee referrals, and past seasonal hires. Ask behavior-based questions that test adaptability, customer service instincts, and team mindset.

Hiring 441
article thumbnail

Understanding the Lifecycle of a Seasonal Hire

Modern Restaurant Management

To facilitate a successful seasonal hiring process, restaurant operators must understand the full lifecycle of a seasonal hire – from recruitment to onboarding to retention – and how each stage presents an opportunity for restaurants to enhance their business and cultivate stronger teams.

Hiring 437
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Nine Critical HR and Payroll Steps to Prepare Your Restaurant for 2025

Modern Restaurant Management

Bonus Tip : Structure your handbook around the employee lifecycle, covering company culture and recruitment through performance management and termination to ensure a clear, easy-to-follow guide for every stage of the employee experience. Boost Employee Engagement and Communication A happy, engaged team is the backbone of great service.

2025 449
article thumbnail

Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 195
article thumbnail

2025 Restaurant Outlook: A Recipe for Success with Risk Management

Modern Restaurant Management

By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025.

2025 418
article thumbnail

Restaurant Industry’s Labor Shortages Made Worse By Demographic Trends

Modern Restaurant Management

Customers were slow to return as well, as concerns about the pandemic kept many at home. However, by spearheading innovative programs to retain some of the experienced workers retiring from the labor pool they can improve the training, recruitment, and retention of young workers. Jobs go unfilled for longer than usual.

article thumbnail

How to Increase Employee Productivity

7 Shifts

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge.