7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) Kitchen items should be counted separately from the front-of-house and bar inventory. avocados in the stock room.

Inventory 370

Inventory Management Management Point of Sale 370

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. The people you hire to run your restaurant can make or break the business. First things first: what is it?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Ken Burgin

MARCH 1, 2020

Here are some quick ways to make this obvious to customers. Here are some quick ways to make this obvious to customers. Front of House: Have hand sanitiser available for customers at the entrance. Spotlessly clean uniforms – how are those aprons and chef jackets looking? Time to lean = time to clean.

Front of House 155

Front of House Back of House Uniforms Customer Service 155

Modern Restaurant Management

MAY 8, 2020

Faced with the stark reality of closed dining areas, people working from home, and home-cooked meals, COVID-19 will force a radical rethinking of Quick Service Restaurant (QSR) marketing. Mobile advance ordering will become normative, as well as alerting local customers to restaurant openings and any deals.

Marketing 143

Marketing Franchise Franchising Social Media 143

Apicbase

NOVEMBER 16, 2023

Heavenly Desserts’ digital-first approach has significantly boosted operational efficiency and enhanced customer experiences, propelling them to become the UK’s fastest-growing dessert restaurant franchise. Improved customer engagement and convenience. Let’s unwrap Heavenly Desserts’ sweet success story.

Franchise 52

Franchise Franchising 2008 Mobile Ordering 52

Apicbase

NOVEMBER 16, 2023

Heavenly Desserts’ digital-first approach has significantly boosted operational efficiency and enhanced customer experiences, propelling them to become the UK’s fastest-growing dessert restaurant franchise. Improved customer engagement and convenience. Let’s unwrap Heavenly Desserts’ sweet success story.

Franchise 52

Franchise Franchising 2008 Mobile Ordering 52

Goliath Consulting

FEBRUARY 9, 2020

Aside from the sales opportunity, there are other clear benefits to incorporating food delivery at your restaurant, such as giving the restaurant increased visibility, exposure to new customers and gaining of valuable insights on purchasing trends 2,3. Do you have a delivery menu? Space and Staff.

Front of House 74

Front of House Online Ordering Delivery POS 74

Cheetah

SEPTEMBER 9, 2019

Exquisite interior, highly skilled staff and specialty drinks are always great, but the decoration, menu choices, bartenders’ uniform and all other elements still need to match. Share the brand story with your staff to encourage a service that matches it. After all, your customer did have quite a lot to drink. .

Bar 60

Bar Management Management Front of House 60

Cheetah

SEPTEMBER 9, 2019

Exquisite interior, highly skilled staff and specialty drinks are always great, but the decoration, menu choices, bartenders’ uniform and all other elements still need to match. Share the brand story with your staff to encourage a service that matches it. After all, your customer did have quite a lot to drink. .

Bar 60

Bar Management Management Front of House 60

7 Shifts

SEPTEMBER 9, 2019

Legal and other matters referred to in this article are based on 7shifts' interpretation of laws existing at the time and should not be relied on in place of professional legal advice. With labor laws on age, wage, overtime, and time off–many of which vary between New York State and New York City–it’s easy to overlook a law or two.

Restaurant Law 283

Restaurant Law Cash Management Article Uniforms 283

Modern Restaurant Management

FEBRUARY 4, 2020

This edition of MRM News Bites features Boston Market, Danu Partners, P.F. Chang’s, Wing Squad, Yumpingo, Restaurant Revolution Technologies, Waitbusters, Dairy Queen, Fish City Grill, The National Restaurant Association and the National Restaurant Association Educational Foundation and Keilhauer. New CEO at Boston Market. The plan is here.

Online Ordering 109

Online Ordering Hospitality Leadership Design 109

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. .”

Food Truck 117

Food Truck Customer Service Customer Experience Front of House 117

Lavu

MARCH 30, 2020

All employees, whether front- or back-of-house, should be clear on the long-term goals of your business. If a restaurant doesn’t have clearly defined, measurable goals for service and sales – then it’s hard to keep everyone on the same page. Encourage Camaraderie Through Informal Social Events.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Modern Restaurant Management

OCTOBER 23, 2019

In this edition of MRM News Bites, we feature The Local Culinary, Ordermark and DoorDash, Lavu and Omnivore, Revel and 7shifts, Tocaya Organica and Postmates, bd’s Mongolian Grill and Lightspeed POS. Local Culinary Expanding. Led by Alp Franko, The Local Culinary also expanded from eight to 20 concepts, based on popularity and demand.

Point of Sale 69

Point of Sale Customer Experience Customer Service Front of House 69

Apicbase

JULY 1, 2022

With these expansions, the importance of the back-of-house is growing exponentially. The thinking used to be 70% front of the house and 30% back of the house, but now some operators are saying it should be 30% max front of the house and 70% back of the house , hence the rise of centralised kitchens.

Operations 52

Operations Back of House Front of House Food Supply 52

Touch Bistro

MARCH 25, 2021

Start with the one we’ve created below, then customize it to meet the needs of your business. Go over important topics like: Job responsibilities COVID-19 safety procedures Hygiene Uniform Systems and tech Attendance Customer service Security – including your restaurant loss prevention strategy Opening and closing shift procedures.

Hiring 52

Hiring Employee Relations FOH BOH 52

Mad Mobile

FEBRUARY 5, 2024

43% of operators choose POS systems like tablets for functionality Tablet systems alleviate restaurant turnover Conquering the dinner rush with faster ordering Reduced walkouts with 3X faster service More easily satisfy picky preferences with menu mods The menu. The uniforms. This flexibility mirrors the needs of customers today.

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

Apicbase

APRIL 5, 2024

But automation in food service is much more than that. The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. What Back-of-House Processes Can Restaurants Automate? What Back-of-House Processes Can Restaurants Automate?

Back of House 52

Back of House Front of House BOH Point of Sale 52

Cheetah

JUNE 14, 2021

Increasing wages, gradually introducing automatic gratuity, sharing the tip pool with back-of-the-house (BOH) employees, improving the working conditions, investing in cross-training, and reducing staff are all good solutions. The labor shortage has brought with it a sense of reckoning. It takes a lot of guts to fight for change.

BOH 148

BOH Back of House Front of House Restaurant Law 148

Modern Restaurant Management

APRIL 20, 2020

Feed the Front Line. ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. To support restaurants, ezCater has waived commissions on all Feed the Front Line meals. This edition of MRM News Bites features ezCater, S?mrus, ” Small Brand, Big Heart.

Healthcare 155

Healthcare Kitchen Safety Small Business Loyalty Program 155

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Takeout For Good. Aramark Creates Safety Plans.

Food Safety 147

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 147

Modern Restaurant Management

APRIL 20, 2020

Modern Restaurant Management (MRM) magazine spoke with employment expert Mark Heymann, a founding partner and the chairman and CEO of UniFocus , a workforce performance firm in the service sector, about the impact Coronavirus is having and will continue to have on restaurant employment. How can restaurants weather these complexities?

Customer Service 149

Customer Service Training Front of House Dine-in 149

Modern Restaurant Management

SEPTEMBER 14, 2021

New & Notable spotlights the latest news restaurateurs need to know. TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more.

Food 153

Food Tip Distribution Guest Recovery Food Safety 153

Apicbase

MAY 12, 2023

They need to maintain consistency, provide excellent customer experience and optimise performance across a growing number of locations. Drivers For OpEx OpEx refers to the practice of optimising operational processes to improve efficiency, reduce costs, and enhance the customer experience. What are they doing differently?

Operations 52

Operations Back of House Sustainability Front of House 52

The Restaurant Times

APRIL 13, 2022

It may not be the most exciting piece of work you will ever create, but it is a critical resource if you intend to provide consistently high-quality service over time. Improved staff performance coupled with a consistent standard of operation leads to a delightful customer experience. What is a Restaurant Operations Manual?

Operations 52

Operations Front of House Reference Customer Service 52

The Restaurant Times

MAY 19, 2021

They enable restaurants to maintain uniformity and consistency in terms of maintenance and service delivery, across all outlets. Restaurant operation manuals are the spine of restaurant businesses. They include a set of important documents, guidelines, and other information that restaurant managers and staff should be aware of.

Operations 52

Operations Employee Relations Kitchen Safety Front of House 52

EATER

FEBRUARY 7, 2022

One woman’s journey into the heart of grain and how our flour is made Where were you during the great bread baking boom of 2020? Me, I was cleaning out a trash can full of dog food to make room for 50 pounds of flour. In went the white stuff, a flurry of particles clouding around me like a halo. But I also couldn’t explain what made it different.

Consumer Goods 100

Consumer Goods Back of House Small Business Front of House 100

Restaurant365

JULY 17, 2020

Eliminating the sale of goods or services from one entity to another entity within the group. Most multi-unit restaurant groups run each of their locations as a separate legal entity. Each entity and store has its own P&Ls and balance sheets. Intercompany debt. Intercompany revenue and expenses.

Point of Sale 78

Point of Sale Consumer Goods POS Front of House 78

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Sushi Maki Ocean Tempura. “Sushi Maki is a true family affair.

Brewery 113

Brewery Design Food Supply Equipment 113

EATER

OCTOBER 21, 2021

The magical communal breakfast I experienced back in 2005 was likely the beginning of the end of traditional rail dining service as we know it. They eliminated traditional dining service on two lines in 2018 and on several more the next year. I spent the night seated at a table in the lounge car waiting for 6:30 a.m.

2005 119

2005 Back of House Training Dine-in 119

EATER

MAY 20, 2020

When the Center eventually released a guide, quietly posting it online without a formal announcement, the document devoted just four pages to food service, placing details in an appendix among other industries. But the industry-spanning collaborative effort may also set the tone for the new normal in food service.

Kitchen Safety 96

Kitchen Safety Food Safety Food Supply Healthcare 96

EATER

MAY 14, 2020

Compared to a leaked draft of the rejected CDC guidelines , which devotes just four pages to food service among other industries, Safety First appears monumental (though the CDC does address a few distinct points, like how to treat especially vulnerable workers and how to roll out phased reopening).

Kitchen Safety 98

Kitchen Safety Food Safety Food Supply Healthcare 98

Modern Restaurant Management

JUNE 14, 2020

In this edition of MRM News Bites, we feature updated links for the PPP, the acquisition of Grubhub and contactless products and services. For the 2019 financial year, Grubhub had 23 million active customers, recorded 180 million orders, GMV of $5.9 PPP Revisions. Small Business Administration (SBA), in consultation with the U.S.

Food Safety 137

Food Safety Loyalty Program Kitchen Safety Online Ordering 137