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A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences.
"Leveraging AI to create personalized experiences and deeper connections with consumers can be an effective strategy. Customerexperience is the most common use case. That said, our report found that managing risk around AI technology is a top consideration for many organizations (48 percent).
“This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.
It’s the perfect season for experimenting with new menu items that align with previous seasonal trends. Delve into previous POS data to see which dishes your customers were steering towards during the lead up to Christmas.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manageinventory.
AI-powered scheduling can predict peak hours, optimize labor costs, and help managers stay ahead of demand—without guesswork. For example, Taco Bell is using AI-driven labor and inventorymanagement tools to fine-tune staffing and reduce food waste. For independent restaurants, the same AI-driven efficiency applies.
Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer?
Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Inventorymanagement tools, for example, enable the real-time tracking of food stock, alerting staff to use items before they spoil and reducing waste. Staffing and workforce management tools are also proving useful.
Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency. Personalization Through Data Today’s consumers want experiences tailored to their preferences, and the hospitality industry is rising to meet these expectations.
A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. It’s no secret that restaurants with more than one location depend on standardization to thrive.
The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. Growing a restaurant or catering business is no small feat.
Finding a well-rounded bar manager can be the determining factor in the success of your business. They play a big role in overseeing your inventory and attending to customer complaints. Through the right interview questions, you can find a manager who doesn’t just fit the job but can boost your bar’s reputation.
The restaurant experience has quickly become a digital landscape. While a boon for both restauranteurs and customers in the name of increased sales, greater convenience, and streamlined payment processes, these cashless payment systems add new vulnerabilities to already often-targeted point-of-sale systems.
Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? Its tough, and cant be done passively.
At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. The future of dining will center on creating smarter, simpler, and more personal experiences for customers.
After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience.
. "Operators are investing in tools that deliver fast, measurable ROI," Samir Zabaneh, CEO of TouchBistro, told Modern Restaurant Management (MRM) magazine. "That "That means smarter scheduling, streamlined menus, better inventory control, and automation that frees staff to focus on hospitality.
Digital transformation has completely reshaped how we serve customers and empower employees, but the stakes are higher than ever. From personalized customerexperiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. And technology is the key to unlocking that potential.
. "We've also seen a significant shift in how restaurants handle guest commitments," Tock CEO Matt Tucker told Modern Restaurant Management (MRM) magazine. "Pre-pandemic, We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners.
As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.
By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. Successful management and onboarding of new staff with the company vision depends on this.
As reported by Modern Restaurant Management , demand is there and there are trends that can direct restaurants can focus on to ensure they keep pace. This challenge is exacerbated by the speed and convenience consumers demand coupled with ongoing labor challenges that require customers to exhibit some level of grace.
Jessica Huang, CEO & Founder of Restaurant Marketing, understands what many restaurants are doing wrong in their efforts and how they're missing opportunities to attract and retain customers. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.
Diners are looking for a better overall experience, from streamlined ordering to more inviting restaurant environments. To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer. The survey of 1,500 U.S.-based Have guests’ needs changed?
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. Customers can become more critical of the quality of products and services when prices increase.
Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. By automating certain tasks, we free up our team to focus on what truly matters: creating a great guest experience.
Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business. Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing. Schedule additional staff to manage the flow of patrons and address issues promptly.
If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.
It flags inefficiencies in your kitchen, purchasing, or inventorymanagement. A low percentage might sound great, but if it’s driving down food quality or hurting the customerexperience, it could backfire. Subtract your ending inventory, meaning what’s left at the end of the time period.
“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”
Introduction In the fast-paced world of restaurants, keeping a close eye on your inventory is as vital as the secret sauce in your signature dish. Proper inventory tracking helps reduce waste, control costs, and boost profits. What Is Restaurant InventoryManagement? Key Components of Restaurant InventoryManagement 1.
What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.
Every restaurant owner is familiar with a POS system and knows how essential a strong system is to every aspect of restaurant operations and management. A POS system is more than a transaction tool, it also focuses on improving the guest experience as well as pulling data to assist with expansion plans.
Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventorymanagement, making operations smoother and more organized.
With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.
The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customerexperience, or operational efficiency. Tying up all our cash into aging inventory was not going to work for us.
It just goes to show how important drink pricing and cost management are to maximizing profits. Once you have that total, subtract all of your costs, such as labor, inventory, rent, utilities, and other operating expenses. Bars that effectively manage their inventory and reduce waste tend to maintain higher margins.
The next youre racing to keep inventory stocked while customers wait for tables. Their stories inspire these 10 proven restaurant management tips and tricks for success. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars.
Technology doesn’t just level the playing field; it allows mom-and-pop shops to improve efficiency, reduce wait times, and enhance the customerexperience in ways that were once out of reach. The benefits expand beyond labor and into customer data and efficiency. However, customer expectations are constantly evolving.
AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. AI is no longer just a buzzword, its a reality that is reshaping how restaurants operate, interact with customers, and make decisions. Computer Vision : This uses cameras and AI to see whats happening.
Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. And while the odds improve with experience, restaurant ownership is still tough. The Alternative: Validate your idea, clarify your customer base, and align pricing with your market.
Optimize Menu Design for Customer Behavior A menu is often one of the first things a guest interacts with when entering a restaurant, right after taking in the atmosphere and interior. This shows how a well-designed menu impacts a customer's behavior. check the restaurants’ menu online before deciding where to eat.
One of the most effective tools for achieving this is mobile inventorymanagement. This system helps restaurant owners and managers track stock in real-time, reduce waste, and maintain optimal inventory levels. By automating inventory processes, restaurants can save time, improve accuracy, and enhance overall efficiency.
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