Modern Restaurant Management
NOVEMBER 8, 2023
But the expectations of guests and owners did not change. In other words, staffing and recruitment is the primary challenge for restaurant and F&B operations today. Transform recruitment processes to focus on transferable skills, personality, even if your best candidate might not have the best CV. Not operators.
Modern Restaurant Management
JUNE 21, 2021
With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Allow Staff to Focus on the Experience. Invest in Staff Satisfaction to Retain Valued Team Members.
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Hot Schedules
SEPTEMBER 8, 2021
A mid the tumult of a chaotic global hotel market, brands of all sizes are reckoning with myriad unexpected factors — worldwide supply chain disruptions resulting in temporary inflation , nationwide labor shortages confining operations, and regional lingering restrictions limiting growth — each making the global recovery slower than expected.
Hot Schedules
SEPTEMBER 8, 2021
Limited Budgets: Slower-Than-Expected Recovery. With a reduced labor pool to choose from, hiring operators have found themselves in stiff competition with rivals for recruits — which has often resulted in raising wages or adding additional benefits and perks that ultimately cut into the bottom line. In This Post.
Black Box Intelligence
AUGUST 24, 2021
Frustrated restaurant workers are attracted to the regular pay and non-customer facing roles these industries offer. Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Many of those initiatives will come at a cost.
Black Box Intelligence
JUNE 24, 2021
Tracking your business metrics and benchmarking them against the rest of the industry can help you understand where you stand, and whether you need to make adjustments to attract the right customers. Creating your own delivery infrastructure gives you greater control over the customer experience. As of January, 2021, the U.S.
Black Box Intelligence
NOVEMBER 1, 2021
Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Guest Intelligence tracks 6 main categories ‘food’, ‘beverage’, ‘service’, ‘ambiance’, ‘value’ and ‘intent on return’.
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