Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Operations 189

Operations Front of House Customer Service Kitchen Safety 189

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Food safety and restaurant cleanliness. Using technology to streamline workflows is one solution to this problem.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Goliath Consulting

MARCH 31, 2024

Behind the scenes, restaurant management works diligently to ensure every aspect of their establishment contributes to a pleasant dining experience. Efficient restaurant temperature monitoring and control impact customer satisfaction and play a significant role in food safety and operational efficiency.

Food Safety 88

Food Safety Equipment Website Management Café 88

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

Modern Restaurant Management

DECEMBER 21, 2020

In reacting to COVID-19 the critical role and importance of technology saw a rapid acceleration. There are five main areas of increased technology acceleration in the restaurant business: Greater Focus on Frictionless Consumer Experience. Customers will seek restaurant experiences that offer the least human interaction.

2021 221

2021 Technology Food Supply 2025 221

7 Shifts

JULY 14, 2020

We’ve learned a thing or two from our experience working with restaurants during and before the pandemic, so we compiled a list of critical information any restaurant will need to successfully reopen and stay operational during the pandemic.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

MARCH 1, 2021

Technology will be vital in the months – and years – ahead as the pandemic continues to change the conversation about food safety. Restaurants now must prioritize the overall safety of the restaurant environment, in addition to addressing food safety itself. Why is transparency so important?

Technology 181

Technology Kitchen Safety Food Safety Food Supply 181

Modern Restaurant Management

MARCH 28, 2024

Food manufacturers and retailers are embracing a whole new world of opportunities for consumer engagement that are enabled by this newer technology. In foodservice establishments, the same technology opens doors to greater food safety and ingredient transparency.

Information 221

Information Allergens Food Supply Food 221

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. People come here to get away from technology, not use it.” Those not on their phones, had them visibly on the table.

Hospitality 208

Hospitality Technology Mobile Ordering Food Safety 208

Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. With that in mind, we look at four technology-driven measures that are here to stay.

Technology 197

Technology Mobile Ordering Kitchen Safety Food Safety 197

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. QSR workers, like everyone else, are expected to use technology on the job.

Food 189

Food Food Safety Front of House Fast Casual 189

Modern Restaurant Management

OCTOBER 13, 2021

At the same time, restaurants are grappling with staffing issues, with recent research showing that one in three food service workers doesn’t want to stay in the industry. Restaurateurs, however, have options to mitigate these challenges with technological innovation. Low-power IoT solutions are affordable, secure, and reliable.

Food Safety 245

Food Safety Equipment Customer Service Point of Sale 245

Modern Restaurant Management

NOVEMBER 15, 2021

But, everyone from inspiring entrepreneurs to established eateries can increase revenue and reduce costs by turning to automation technologies. Restaurant managers will need to identify and implement training solutions that accelerate onboarding and equip new employees to positively impact the bottom line as quickly as possible.

Training 195

Training Front of House Food Safety Back of House 195

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. These adaptations were driven by evolving consumer preferences for convenience and safety. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 123

Dietary Restrictions 2024 Food Safety Food Supply 123

Modern Restaurant Management

APRIL 15, 2020

By adopting technology and automating processes to streamline your business operations. Not only does this contribute to a more productive environment, but it also lets you deliver delightful customer experiences. Here’s how you can leverage technology to transform your internal business processes. Quality Control.

Technology 220

Technology Food Supply Kitchen Safety Waste 220

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

MARCH 3, 2022

” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. But what if by investing in technological innovation restaurants achieved both bottom- and top-line revenue growth?

Food 212

Food Food Safety Customer Service Customer Experience 212

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

NOVEMBER 12, 2021

You’re approaching your busiest season, and more of your customers are planning gatherings and returning to their pre-pandemic spending levels. You’re also hostage to other rising costs and supply chain delays, and want to deliver the experiences your diners expect, now and into 2022. freezers, food warmers, fryers, etc.).

Equipment 197

Equipment Kitchen Safety Food Supply Food Safety 197

Modern Restaurant Management

DECEMBER 15, 2021

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless.

Kitchen Safety 203

Kitchen Safety Front of House Food Safety Equipment 203

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. Restaurants must adopt tech solutions to boost safety, quality, accuracy, transparency, consistency, and compliance – all factors that contribute to brand excellence. Boost safety and quality protocols.

Food Safety 189

Food Safety Kitchen Safety Loyalty Program Employee Relations 189

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. The big chains and national brands may be more well equipped than independents to embrace the evolving industry, but independents can thrive with a bit of strategy. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Back of House 370

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. Restaurant Excellence Guideline #38: Leverage technology.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

7 Shifts

MARCH 10, 2021

They have a passion for food, an adventurous spirit, a strong work ethic, and the ability to teach and lead. There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. According to a study from McKinsey & Company , 60 percent of US consumers now spend more each month on food delivery than they did before the pandemic. But with the growth in off-premise dining comes extra pressure for businesses.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Transact

DECEMBER 18, 2019

Every year brings changes to how customers interact with restaurants, and every year new technologies pop up to help restaurants keep up. . Mobile Technology. And we’re not just talking customer-facing apps like Yelp or GrubHub. Other fast-food chains have already followed suit, like Taco Bell, Wendy’s and Panera.

Technology 83

Technology 2020 Mobile Ordering Online Ordering 83

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs. Revamping the Menu.

Food Safety 203

Food Safety Website Management Online Ordering Food Order 203

Modern Restaurant Management

SEPTEMBER 15, 2021

Restaurants have traditionally relied on annual, biannual, or quarterly audits, where an inspector visits the facility and conducts an in-person assessment of health and safety protocols. Remote Audits Offer Distinct Food Safety Benefits. Luckily, our industry is resilient. Luckily, our industry is resilient.

Audits 184

Audits Food Safety Employee Relations Document 184

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Two-way radios help workers respond quickly to these customer’s needs.

Customer Service 110

Customer Service Front of House Communication Kitchen Safety 110

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Food safety. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Goliath Consulting

JUNE 30, 2020

The restaurant industry had to adapt to changes in consumer behavior during the COVID19 pandemic, testing out operational innovations and relying on technological solutions that allowed for social distancing and ensuring sanitation (1, 2). Tech for Touchless, Contact-Free Dining. Contactless-dining is expected to trend as a result.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139