Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. This enables you to provide the modern eCommerce/omnichannel customer experience today’s consumers crave.

Customer Experience 199

Customer Experience Operations Loyalty Program Front of House 199

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Here are some of their insights. – Christine Barone, President, Dutch Bros.

2023 114

2023 Front of House Customer Experience Customer Service 114

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

JUNE 15, 2021

While what consumers eat won’t change, post-COVID-19, how they will get it will. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Inventory stock changed significantly.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

Modern Restaurant Management

JUNE 18, 2020

Over the past several months we have seen customers modify their business models to accommodate restrictions and consumer preferences. Freshii has since extended the program to include the private sector, offering meal combos ordered through their app or major aggregators (UberEats, Skip the Dishes, etc.), Forging New Connections.

Supplies 166

Supplies Innovation Food Supply Loyalty Program 166

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Consumers still demand convenience when it comes to their meals, but they also want variety. To read part one, click here. Nick Kenner, Founder & CEO, Just Salad. Lavu CEO Saleem S.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

7 Shifts

NOVEMBER 1, 2022

You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Restaurant owners and operators wear a lot of hats. We live in a world where diners are inundated with choices. There are more options for eating out than ever before.

Seating 222

Seating Email Marketing Marketing SEO 222

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant.

Technology 147

Technology Front of House Back of House Online Ordering 147

ChowNow

NOVEMBER 11, 2020

They’re not really thinking through to see if really it’s a good company.” – Mathieu Palombino of Motorino. . In a recent survey by ZypMedia , 53 percent of consumers said they were more likely to buy from a local business during the COVID-19 crisis. 5 tips for getting diners to order directly from your restaurant.

Ordering 138

Ordering Loyalty Program Online Ordering Mobile Ordering 138

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

Back of House 52

Back of House FOH BOH Front of House 52

Open for Business

MAY 4, 2023

Keeping your online presence up to date, cutting wait times, and highlighting your value all make for a dining experience that feels good to guests and keeps them coming back—no matter what’s happening in the economy. Your front-of-house team is your restaurant’s point of contact with guests once they walk in the door.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

7 Shifts

MARCH 30, 2022

Don't underestimate the power of in-house advertising at your restaurant. Does your restaurant have a sign out front? Neon signage has been in style for decades for good reason - it just looks cool. Diners are ready to re-embrace their favorite restaurants, as well as try some new places that opened in the past couple of years.

Advertising 370

Advertising 2022 Social Media Email Marketing 370

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Apicbase

APRIL 5, 2024

By integrating software and hardware like POS systems and kitchen printers with back-of-house systems like accounting and inventory management software, restaurants can achieve greater efficiency, accuracy, and scalability. What Back-of-House Processes Can Restaurants Automate? What Back-of-House Processes Can Restaurants Automate?

Back of House 52

Back of House Front of House BOH Point of Sale 52

BNG Point of Sale

APRIL 22, 2020

The investment in a good handheld POS System to improve your mobile business is one without regrets. Mobile POS systems make it easy for you to take payments directly from the table, eliminating the need for long lines at the front desk, crowding your entryway, and interfering with seating new guests. Keep reading to learn more.

POS 86

POS Loyalty Program Point of Sale Mobile Ordering 86

Apicbase

MARCH 28, 2024

Recipes – Your Core Data Set The back of house or production side of a food business is notoriously hard to manage. But with so many kitchen management systems vying for your attention, you need to narrow down the options. Here are the key considerations to look out for when making your decision.

Management 52

Management Management Point of Sale Kitchen Safety 52

Apicbase

FEBRUARY 6, 2023

Back-of-house Cloud Kitchen Management Software Optimise your menus and kitchen procedures for delivery, while keeping costs down and quality up. #1 Successful ghost kitchens lean heavily on integrated technology systems to accept online orders, process payments, and manage back-end operations. We wouldn’t either.

Delivery 52

Delivery Management Management Online Ordering 52

The Restaurant Times

AUGUST 26, 2022

Given that a good POS system can be very costly, you should ensure that it can handle your business volume and restaurant specifications to make it a sensible purchase. It should have all the programs required for front-of-house and back-of-house calculations, such as financial tracking, inventory reports, etc.

2022 69

2022 Management Management Loyalty Program 69

The Restaurant Times

NOVEMBER 15, 2021

Introducing a better POS system, staff training programs, or even completely rethinking their services are examples of strategies to achieve this balance. As a result, it’s a good idea to adapt your menu based on whether customers will be eating in or taking it out. 4 Ways To Diversify Your Restaurant Services To Increase Sales.

Loyalty Program 52

Loyalty Program Online Ordering Social Media Point of Sale 52

Sling

JULY 4, 2021

Restaurant marketing has changed dramatically over the past 20 years. With the rise of the internet and the ubiquity of smartphones and tablets, the vast majority of marketing efforts are concentrated online. But there are still effective marketing channels available offline too. 1) Produce A Food-Prep Video. Video is all the rage these days.

Marketing 78

Marketing Social Media Loyalty Program Food Truck 78

The Restaurant Times

JANUARY 11, 2023

According to a report , 64% of US consumers are interested in ordering food using voice AI. There are many reasons why it’s good for restaurants to run their own online ordering systems. . These apps are also the perfect way to run loyalty programs for customers. Why would you not want to capitalize on this?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Lavu

APRIL 8, 2020

You will see improvements for customers, front of the house, the kitchen, as well as management. You’ll be able to review hard data and easily run reports to understand the good, bad, and ugly of your restaurant. Choosing a point of sale (POS) system is one of the most important business decisions to make. Specialized Marketing.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 208

Online Ordering Back of House Customer Service Small Business 208

Black Box Intelligence

APRIL 21, 2021

The digital innovation taking place in the restaurant industry extends well beyond off-premise consumption, to find consumers where they are and into the dining room. The digital innovation taking place in the restaurant industry extends well beyond off-premise consumption, to find consumers where they are and into the dining room.

Technology 80

Technology Operations Employee Relations Kitchen Safety 80

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 205

Food Safety Mobile Ordering Online Ordering Kitchen Safety 205

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

Indoor Media

AUGUST 10, 2017

From strategically placing products in areas that inspire consumers to buy to harnessing the power of coupon advertising, grocery store chains take numerous approaches to influence how consumers purchase their products. Ever noticed a welcoming, wafting smell of fresh-baked goods the minute you walk into a store? Sound familiar?

Advertising 78

Advertising Coupons Consumer Goods Loyalty Program 78

Modern Restaurant Management

NOVEMBER 2, 2020

Limitations and consumer demand. Limitations and consumer demand. When asked what they believe consumer demand is for dining out now compared to before the pandemic, only three percent unsurprisingly said demand is the same as it previously was. Restaurant Adaptation. A vast majority of the U.S.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

BNG Point of Sale

APRIL 22, 2020

The investment in a good handheld POS System to improve your mobile business is one without regrets. Mobile POS systems make it easy for you to take payments directly from the table, eliminating the need for long lines at the front desk, crowding your entryway, and interfering with seating new guests. Keep reading to learn more.

POS 52

POS Loyalty Program Point of Sale Mobile Ordering 52

Modern Restaurant Management

MARCH 11, 2020

” Andrew Jhawar, Senior Partner of Apollo and Head of the Consumer & Retail industry group, added, “We are pleased that Smart Foodservice will be able to thrive with a strong complementary partner in US Foods. US Foods to Acquire Smart Foodservice. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 128

Bar Cash Management Loyalty Program Point of Sale 128

Modern Restaurant Management

SEPTEMBER 14, 2021

New & Notable spotlights the latest news restaurateurs need to know. TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more.

Food 164

Food Tip Distribution Guest Recovery Food Safety 164

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Takeout For Good. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2.

Food Safety 159

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 159

Lavu

MARCH 27, 2020

Think of them as the real-life version of those house robots from ’80s movies. Food is fascinating, and dining out often leads to cherished memories, but a restaurant’s transaction system does not make it into those memories. A Historical Look at the Evolving Restaurant. Restaurants have been evolving since the 1850s.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Modern Restaurant Management

DECEMBER 31, 2019

2019 brought a rapid increase of dairy-free and vegan options for consumers in restaurants including ice cream, cheese, chicken, beef and continued innovations for fish, lamb and milk. Preference for on-demand food that is accessible anywhere the consumer prefers will continue to increase and force brands to revolutionize.

2020 136

2020 Kitchen Safety Consumer Goods Point of Sale 136

Apicbase

MARCH 17, 2023

There is good and bad news. High inflation, labour shortages, supply chain problems and changing consumer demands are black clouds on a sunny day. The good news, there are new recipes that could potentially work even better. That’s because they allow you to meet both current consumer demand and operational requirements.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52