Modern Restaurant Management

AUGUST 10, 2020

As restaurants have experienced dramatic changes in how they do business due to the pandemic, many small business owners have learned just how important a visual communication plan is for success. As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members.

Communication 493

Communication Kitchen Safety Food Safety Front of House 493

Modern Restaurant Management

FEBRUARY 9, 2024

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. And it’s safe to say that the food franchising industry brought Henry Ford’s approach to process optimization to a whole new level.

Communication 471

Communication Franchising Franchise Leadership 471

Modern Restaurant Management

NOVEMBER 1, 2024

coli outbreak reinforces the need for restaurants – and all food businesses – to manage recalls as a supply chain, especially considering the huge scale of this event. Handle Recalls as a Supply Chain For any food brand, consumer protection is the most important part of recall management. Communicate effectively.

Supplies 419

Supplies Food Supply Point of Sale Communication 419

Modern Restaurant Management

MARCH 31, 2023

How much information do you have about the foods your company handles in the course of business? If subjected to a food recall, would you be able to produce clear records delineating every touchpoint where the food was produced, harvested, processed or transformed, shipped, received, and used?

Food Safety 450

Food Safety Food Food Supply Supplies 450

Modern Restaurant Management

SEPTEMBER 1, 2021

Getting the right technology in place, saving money, having a better understanding of the business, and prioritizing health and safety are just some of the reasons technology makeovers are gaining steam. Bringing your data into a single data warehouse lets you make quick, informed decisions about what matters most to your business.

2021 612

2021 Kitchen Safety Food Safety Inventory 612

Modern Restaurant Management

MARCH 24, 2020

Food safety discussions have taken on a new level of urgency, as restaurants face the enormity of consequences of COVID-19. It was not that long ago that US Foods conducted their highly-publicized survey which found that nearly 30 percent of delivery people sample the food items they’re entrusted with.

Food Safety 415

Food Safety Delivery Food 2009 415

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

NOVEMBER 25, 2020

Most restaurants and food businesses have done a great job adjusting to the new COVID-19 protocols. And they’ve implemented these new COVID-19 protocols in addition to the food safety procedures that were already in place. Communicate with Customers and Employees. Reiterate that safety is your priority.

Food Safety 553

Food Safety Social Media Food Order Audits 553

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 363

Communication Social Media Email Marketing Franchise 363

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. However, creating your own internal standards has two advantages: You can consistently inform your employees on how to behave.

Front of House 540

Front of House Management Management Franchising 540

Modern Restaurant Management

SEPTEMBER 16, 2020

'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. The marketing message has not changed drastically from food-based to safety procedures. But now there is an added message about the safety precautions that are in place for a restaurant.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MARCH 20, 2025

This means having real-time data at your fingertips, allowing you to make informed decisions about inventory, orders, and staff allocation. Develop clear guidelines and standards for every aspect of your operation, from food preparation to delivery and set-up. To address this, start by standardizing your service.

Catering 354

Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. With restaurants pivoting to delivery only or curbside operations around the globe right now, getting this information to your customers is critical to spreading the word. Food Safety.

Food Safety 523

Food Safety Kitchen Safety Front of House Website Management 523

Modern Restaurant Management

MARCH 22, 2024

The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? As food recalls continue, it’s wise for restaurants to review their recall protocols.

Food Safety 472

Food Safety Social Media Food Supply Allergens 472

Modern Restaurant Management

OCTOBER 7, 2021

Food safety and restaurant cleanliness. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Food Safety and Restaurant Cleanliness.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

SEPTEMBER 9, 2020

While everything feels overwhelming in the world, focus on these five solvable challenges: Prioritize a Food Safety Culture. With or without a pandemic, food safety culture is what you do when no one is looking. When employees feel safe, informed, and engaged, then customers will feel safe.

Management 474

Management Management Food Safety Audits 474

Modern Restaurant Management

SEPTEMBER 23, 2024

In multiple industries, employee safety can be a chief concern that requires careful consideration by employers. This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards.

Training 450

Training Kitchen Safety Food Safety Front of House 450

Modern Restaurant Management

JUNE 8, 2020

Safety ordinances can vary widely by city, county, and sate. ” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. ServeSafe and food handler certification. Improve Team Communication. Employee well-being.

FOH 507

FOH BOH Front of House Food Safety 507

Modern Restaurant Management

JULY 21, 2020

Marketing and communications has never been more important, but it has shifted: It’s no longer just about marketing your establishment, but also communicating how your business is changing operations to help protect customers and employees. QR codes are hot again and popping up everywhere to promote touchless communication.

Marketing 520

Marketing Food Safety Mobile Ordering Communication 520

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

APRIL 13, 2020

In fact, 48 million Americans get sick each year from foodborne illness, and the spread of germs from the hands of food handlers to food accounts for 89 percent of all foodborne illnesses that are contracted in restaurants. Food Safety Technology. Communicating with the Customer.

Food Safety 473

Food Safety Uniforms Education Communication 473

Modern Restaurant Management

MAY 19, 2020

Restaurants play an important role in our lives and in our communities; often where we celebrate birthdays, graduations, first dates, and major life moments. They provide much more than food, they provide nourishment and create communities. Restaurants bring groups of people and that traffic often brings safety.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

JULY 24, 2023

Artificial Intelligence (AI) technology has become invaluable in the food industry. It can help improve restaurants’ transparency, validation, verification, and communication, driving key performance indicators (KPIs) like increased customer satisfaction, trust, and loyalty. Validating and verifying food safety.

Supplies 419

Supplies Sustainability Food Supply Food Safety 419

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. The mobile ordering and app experience must also be seamless and intuitive, with ease in choosing locations, accurate information, and the ability to handle heavy traffic.

Technology 493

Technology Mobile Ordering Kitchen Safety Food Safety 493

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs. Revamping the Menu.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

OCTOBER 14, 2022

Customers with food allergies take a great risk to eat food prepared by someone other than themselves, as they may suffer potentially severe consequences from coming into contact with a triggering allergen. While this is by no means a comprehensive list, these are some common food allergens that you should read up on: Tree Nuts.

Allergens 474

Allergens Kitchen Safety Front of House Food Safety 474

Modern Restaurant Management

OCTOBER 6, 2021

Especially in a time where the industry is in flux because of the pandemic, juggling things like food costs, keeping shifts full and food safety can feel more difficult than ever. Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more.

Technology 498

Technology Food Safety Restaurant Law Training 498

Modern Restaurant Management

MARCH 10, 2020

The National Restaurant Association remains on top of the issue providing updates and resources including a fact sheet and a webpage with an FAQ, industry guidance, and food safety guidelines provided by ServeSafe to address increasing questions about COVID-19. We ensure food safety. Eat healthier.” Cash is dirty.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

DECEMBER 1, 2021

Of course, the importance of healthy, functioning supply chains isn’t news to those in restaurant management – they are the lifeblood of the restaurant and food service industries. Increasing Risk of Food Recalls Highlights Need for Planning. New Digital and Automated Strategies Can Help.

Management 491

Management Management Food Supply Food Safety 491

Modern Restaurant Management

JULY 8, 2020

” Rejection is always expected when new ideas are shared, but when we looked around the restaurant we saw most guests on their phones– taking pictures of their food, splitting checks through Venmo, sharing on social media. Apart from the food itself, the experience restaurants provide guests is what makes or breaks the business.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Diners are then informed and happy while fully utilizing the tables you have.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

JANUARY 15, 2021

If you do not have sufficient staff to deliver food, then you can partner with a third-party food delivery service. It's necessary to keep your customers informed about your hygiene and safety measures. You should also provide clear and detailed information on your website and social media profiles.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

APRIL 28, 2023

This one effort can help your restaurant ensure you’re aligned with suppliers that prioritize safety and quality efforts. Supply chain transparency can provide vital information about suppliers’ environmental, social, and governance (ESG) initiatives. Customers want to know where their food is coming from.

Supplies 418

Supplies Food Supply Food Safety Certification 418

Modern Restaurant Management

MARCH 17, 2025

Everyone in the food industry is feeling the pinch of the economy with reduced consumer patronage in restaurants and even a reduction of produce consumption in the winter months. There are many areas where we have seen food service operators benefit! This makes business tight causing a hard look at any extra costs.

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

Modern Restaurant Management

NOVEMBER 29, 2022

Maybe there was a breakdown in communication somewhere along the internal meal preparation process. If your employees aren’t properly trained, they could make mistakes that could jeopardize food safety and quality, client satisfaction, and even your restaurant’s reputation. Implement software. Check and double check.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

MARCH 30, 2020

We’ve already seen restaurants responding with curbside pickup, no-contact delivery, tamper-evident labeling and packaging, heightened food safety and sanitation policies, and more strict health and safety rules for employees. Delivery customers want restaurants to communicate (well and often!)

Delivery 511

Delivery Food Safety Mobile Ordering Customer Experience 511