Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. Leadership: The Missing Ingredient The best restaurants are those led by individuals who understand that their role extends beyond the kitchen or the management office.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Clover - Restaurants

MAY 3, 2024

City and state health departments monitor local restaurants to ensure they’re following food safety management program guidelines. Additionally, in order for restaurant leaders to operate as a certified safe food handler , such as managers and chefs, they must pass assessments related to food safety and risks like foodborne illnesses.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

Audits 175

Audits Kitchen Safety Mobile Ordering Customer Experience 175

7 Shifts

SEPTEMBER 25, 2019

Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is. Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Communicating Cleanliness. Building Trust Through Cleanliness. What Can You Do Now?

Kitchen Safety 183

Kitchen Safety Employee Relations Communication Point of Sale 183

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. You likely already have a cleaning routine that you have communicated with your team and have some procedure of checking to ensure it has been completed.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. Food, Menus and Kitchen Management. Free Safety Posters – excellent collection. Goodbye barista?

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Ken Burgin

AUGUST 6, 2022

Key staff resignations, equipment breakdowns, people issues, a kitchen fire or industry disputes – one way or another your turn will come. Equipment problems – maintenance, capacity problems, fire, refrigeration failure and computer crashes seem to be part of a day’s work.

Kitchen Safety 88

Kitchen Safety Cash Management Equipment Front of House 88

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

OCTOBER 7, 2021

Kitchen operations. Food safety and restaurant cleanliness. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Kitchen Operations.

Technology 189

Technology Operations Food Safety Kitchen Safety 189

Open for Business

FEBRUARY 29, 2024

Draw on the experience of your team Your contractor, designer, engineer, architect, and kitchen equipment vendor will be your most valuable allies in getting all of your licenses, permits, inspections, and postings completed properly. This helps us avoid huge violations for the restaurant, as well as damage to major equipment.”

License 78

License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

OCTOBER 5, 2023

By implementing effective training programs for your staff, you can reduce the risk of contamination, improve the quality of your products, and protect your reputation. Start with the Basics Begin by explaining the importance of maintaining clean and sanitized equipment. Provide feedback and remedial training, if necessary.

Kitchen Safety 186

Kitchen Safety Food Safety Equipment Workshop 186

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Online forms can be useful here, and open communication is important if this scenario arises.

Online Ordering 192

Online Ordering Kitchen Safety Food Safety Customer Experience 192

Modern Restaurant Management

MARCH 3, 2022

While restaurants are accustomed to prioritizing cleanliness to maintain food safety, new infectious disease threats are making cleanliness even more important for upholding public health as well as diners’ confidence. Visibly clean restaurants showcase a commitment to safety and make these environments more welcoming for guests.

Kitchen Safety 189

Kitchen Safety Food Safety Front of House FOH 189

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

Kitchen Safety 209

Kitchen Safety Customer Service Customer Experience Dine-in 209

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Ensure health and safety protocols are met.

Management 158

Management Management Employee Relations Communication 158

Ken Burgin

FEBRUARY 13, 2024

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. What is the kitchen’s work culture like? How are creativity and input from the kitchen staff valued?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

SEPTEMBER 8, 2020

Now, for restaurant employees and guests alike, nothing matters more than the safety of their experience inside the restaurant. Social distancing can only go so far—there are still many shared devices that guests and staff have to touch, including point-of-sale devices, payment PIN pads, kiosks and kitchen monitors.

Dine-in 173

Dine-in Kitchen Safety Operations Point of Sale 173

Tableo

JULY 26, 2023

Food safety inspections can be daunting, but are essential for maintaining high standards and guaranteeing the health and safety of restaurant customers. This article provides helpful tips and best practices to help you master food safety inspections.

Food Safety 75

Food Safety Allergens Kitchen Safety Food 75

Modern Restaurant Management

JUNE 12, 2023

Prioritize Safety for Everyone The safety of your guests and staff should be your top priority, especially when you can literally see the changes in the air quality right in front of you. To prioritize everyone’s safety, create a plan that outlines the basic protocols for different weather situations and scenarios.

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Ensure health and safety protocols are met.

Management 142

Management Management Employee Relations Communication 142

Modern Restaurant Management

MARCH 10, 2020

The National Restaurant Association remains on top of the issue providing updates and resources including a fact sheet and a webpage with an FAQ, industry guidance, and food safety guidelines provided by ServeSafe to address increasing questions about COVID-19. We ensure food safety. Eat healthier.”

Kitchen Safety 195

Kitchen Safety Food Safety Cash Management Food Supply 195

Modern Restaurant Management

MARCH 31, 2022

Let's face it – none of us are in the field as much as we were in 2019 – visiting with staff, training in-person, celebrating accomplishments, participating in local community efforts as a team, and everything else the human touch helps to bring to a business and its employees. Attention is the new currency.

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Apicbase

MAY 29, 2024

Every few months, a media article declares the death of ghost kitchens as a viable business model. The truth is ghost kitchens are alive and well. Interestingly, in the article, “ghost kitchens” is enclosed in quotation marks, meaning that the term was new at the time. Market data, however, tells a different story.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. Additionally, offering limited menus speeds up wait times and streamlines kitchen operations which is one more benefit of having a modular and easy to update menu system.

Technology 193

Technology Mobile Ordering Kitchen Safety Food Safety 193

Sling

MAY 13, 2023

Typically, they are tasked with making sure that the kitchen (and kitchen staff) runs as smoothly and efficiently as possible. Typically, they are tasked with making sure that the kitchen (and kitchen staff) runs as smoothly and efficiently as possible.

Front of House 78

Front of House Back of House Kitchen Safety Food Truck 78

Modern Restaurant Management

DECEMBER 28, 2020

A lot of retailers rushed to market in response to COVID-19 to provide mobile experiences that prioritized safety and contactless interactions. Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. Jonathan Morse CEO & Co-founder of Tripleseat.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JANUARY 8, 2021

With the COVID-19 pandemic surging across the country, it’s more important now than ever before to focus on employee safety. The major focus of these guidelines is keeping customers safe, but it’s equally important to consider the safety of employees. Increase Communication for Everyone.

Technology 125

Technology Front of House Kitchen Safety Back of House 125

Modern Restaurant Management

SEPTEMBER 22, 2020

Yes, curbside reduces the number of virus-spreading interactions and increases safety, but that’s about the only good news for the people running the restaurant. Curbside also means more packaging, more training, and more room for miscommunication. For its convenience and safety, curbside is here to stay.

Kitchen Safety 235

Kitchen Safety Food Safety Customer Experience Food Order 235

360Training

JUNE 11, 2020

What can restaurants, food trucks, and other professional kitchens do to prevent foodborne illness? Equipment-to-Food Cross-Contamination. Equipment-to-food cross-contamination can happen when you use the same equipment, surfaces, or utensils for contaminated and uncontaminated foods without properly sanitizing the items in between.

Allergens 78

Allergens Front of House Kitchen Safety Equipment 78

The Restaurant Times

MARCH 13, 2023

For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. Additionally, most kitchens have a rigid hierarchy in the back of the house, with each employee performing a particular duty. The aim is to avoid a collision.

Back of House 52

Back of House BOH Front of House FOH 52

Transact

SEPTEMBER 18, 2019

It doesn’t matter whether you work in the front or the back of the house; food safety is everyone’s problem. You can take it a step further and give a couple of employees HACCP training , so they can pass the knowledge to the rest of the team. . Most food safety problems can be eliminated by doing the job properly. .

Food Safety 64

Food Safety Food Kitchen Safety Front of House 64

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. Nothing is fraud proof.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

The Restaurant Times

FEBRUARY 18, 2022

Maintaining inventory of groceries and supplies, stocking ingredients, and equipment along with placing the order on your POS (point of sale) software. Enforcing best safety, hygiene, and sanitation practices in the kitchen. Coordinating with kitchen staff and assisting them . Keep track of new trends in the industry.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Modern Restaurant Management

APRIL 15, 2020

Whether it’s inter-team communication, improving table turnover, or reducing waste – an efficiently run restaurant results in an increase in sales and revenue. These tools help connect commercial kitchens to cloud kitchens so that the tools can analyze how much food is wasted every day. How do you achieve that?

Technology 192

Technology Food Supply Kitchen Safety Waste 192

Sling

OCTOBER 1, 2023

Yes, you’ll need cooking, storage, and transportation equipment, but all those things can be assembled at your home or in a street-facing storefront. There are benefits and drawbacks to each, but you can always move from your kitchen to a storefront when you’re more established.

Catering 78

Catering License Transportation Advertising 78

The Food Corridor

NOVEMBER 29, 2022

Clear policies and procedures will support your kitchen contract in enforcing the rules you have set. Below, we’ll cover everything you need to know to make sure that your kitchen contract sets clear expectations for your clients. This information comes straight from the Shared Kitchen Toolkit.

Equipment 52

Equipment Food Supply Book Kitchen Safety 52