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A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Start with The Basics of Communication. Even seasoned restaurant professionals can use a refresher! Often when it comes to customer communication, it is not about what you say but how you say.
How would you recommend menu items to guests to enhance their dining experience? Have you ever handled a situation where a customer asked for a dish not on the menu? What techniques do you use to upsell menu items or drinks? How do you handle special dietary requests or food allergies? What did you do?
When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Manage and market your menu with ease.
Growing menu innovation and healthy fast food further drive the growth of the market. The demand for fast food is still strong because it is affordable, convenient, and offers a wide variety of menu items, which is why it is the go-to option for millions of Americans every day. billion in 2024 and is anticipated to rise at a CAGR of 3.74
Personalized communications aren’t creepy, they’re expected. 46 percent would love to manage their dietary preferences with their favorite establishments. 46 percent would love to manage their dietary preferences with their favorite establishments. 43 percent say it makes them more loyal to the eatery.
It’s a familiar scene: After sitting down at a table, the waiter brings you a sheet of fancy paper with the day’s menu printed in pretty fonts. There are around a dozen dishes, which can be ordered as a tasting menu or a la carte. “We But just as that information once did, the minimalist menu is disappearing.
Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent). Cristin Illes Kahale.
Collect customer data , such as preferences and dietaryrestrictions, and use it wherever possible to individualize their dining experiences. Note where products come from in your menu descriptions. To stay consumer-centric in the long term, your restaurant needs to maintain a direct line of communication with your guests.
We think CPK’s creative California vibe and innovative menu will resonate with Albertans and offer something completely new in the market.” Bojangles’ named Chef Marshall Scarborough as the chain’s new vice president of menu and culinary innovation. Bojangles' Culinary Innovation. Chef Marshall Scarborough.
According to new research from the National Restaurant Association, 72 percent of people want a restaurant gift card this holiday season. Given that the 2019 holiday season is shorter than last year, brands will need strong gift card promotions throughout December to optimize their overall sales. Go with a Restaurant Gift Card.
While COVID-19 will no doubt affect 2020’s sales figures, many countries are starting to ease their lockdown restrictions, which could see the industry experiencing growth in the second half of the year. But no matter what style you choose, it’s important to do it well and communicate it consistently. Next, consider your menu.
Here are the training suggestions I was given by ChatGPT for FRONT OF HOUSE S TAFF Menu Knowledge Training : Utilise ChatGPT to create quizzes and interactive modules to test employees’ understanding of the menu. This tool can help encourage open communication and continual learning.
The holiday season is just around the corner. But with these opportunities come unique challenges that can test even the most seasoned teams. This year, set your restaurant up for its most successful holiday season yet with OpenTable. No-shows and last-minute cancellations can significantly impact your revenue.
Eighty-five percent of customers will visit your website before deciding to dine in or order out, and the most important factor in their decision is your menu. When your guests order online, they principally interact with your menu, effectively making it your salesperson. Because of this, effective menu planning is critical.
15 Training Games for Front of House Restaurant and Cafe Staff Menu Mastery: Divide staff into teams and have them take turns describing a dish on the menu as enticingly as possible in 30 seconds. This game improves their knowledge of your menu and palate. Menu Pictionary: Divide staff into teams.
Seventy-seven percent of your customers will visit your website before deciding to dine in or order out, and the most important factor in their decision is your menu. When your guests order online , they principally interact with your menu, effectively making it your salesperson. Tell a story about your menu with strategic labeling.
A newly launched mobile platform, Order For Me is designed to allow customers a touchless way to view menus, order or split items, tip and pay – all from their phone. Utilizing QR technology or a designated table code provided at the restaurant, users can view the restaurants entire menu, place orders and ultimately pay.
Restaurant bookings in May were up 48 percent compared to May 2019, and revenues are increasing as on-premise dining picks up heading into a busy summer season. At a basic level, guest experience platforms can leverage data to help operators facilitate better communication with their customers.
” “Equality is something I advocate for in all aspects of my life, and the kitchen is no exception,” said Bravo’s “Top Chef” Season 10 winner, Kristen Kish. I am fully behind this initiative and hope my industry peers share their support as well.” " Trabon and MenuTrinfo Team Up.
At their core, table ordering systems offer: Interactive digital menus: High-resolution photos, detailed descriptions, and dietary filters enhance decision-making. Real-time communication: Orders flow directly to the kitchen, eliminating communication gaps and delays. Phase it in like a multi-course tasting menu.
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