7 Shifts

JULY 30, 2021

From stand-out social media accounts, to good old-fashioned mail marketing, we'll walk you through 12 unique customer-driving ideas! From managing your budget to accounting and bookkeeping for national holidays and events, this document will be your year-long guide to tracking your restaurant's promotional strategy. Social Media.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. Can you tell me about a time when you had to deal with a difficult customer?

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

NOVEMBER 30, 2022

In fact, according to link management service Bitly, QR code downloads increased by 750% over an 18-month period starting in 2021. As hospitality professionals reap the rewards of QR code implementation, they must be on guard against cyber attacks which can put their reputation and customer trust on the line.

Hospitality 180

Hospitality Download Website Management Customer Service 180

Modern Restaurant Management

DECEMBER 10, 2020

As restaurants work to navigate through the seismic economic impact of the coronavirus, connecting with and engaging customers is more important than ever for driving revenue and weathering the crisis. Digital marketing is a key ingredient that can help restauranteurs connect with customers to achieve both. Keep them updated.

Marketing 225

Marketing Social Media SEO Website Management 225

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Easing Customer and Employee Friction.

Mobile Ordering 197

Mobile Ordering Online Ordering Front of House Fine Dining 197

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. CREATING A BUZZ. CREATING A BUZZ.

Social Media 438

Social Media Communication Loyalty Program Training 438

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. With features like automated scheduling, time tracking, and analytics reporting, labor management software can help your restaurant reduce its labor costs.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Give Your Website All of the Love. Leverage CRM Tools That Will Make Your Customers Swoon.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. It's hard enough to manage a higher workload without delivery.

Specials 195

Specials 2023 Social Media Email Marketing 195

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. As restaurants prepare for an increase in demand, digital CX is vital to ensure a smooth experience for diners.

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

Next Restaurants

OCTOBER 9, 2019

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach.

Customer Experience 61

Customer Experience POS Mobile Ordering Point of Sale 61

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Create a contactless experience via QR Codes with a contactless menu and contactless check-ins. 'Safety' Here are their insights.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out.

Kitchen Safety 221

Kitchen Safety Website Management Customer Experience Mobile Ordering 221

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Stay informed about industry standards and ensure that your offerings remain competitive. This can free up your employees to focus on providing excellent customer service.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

MARCH 27, 2020

What measures can you take to make customers feel more comfortable ordering from you? How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers. Here’s how to do that thoroughly.to

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

JANUARY 26, 2021

And when customers are empowered to handle these tasks, dining room staff can take extra care to do what they do best—give guests memorable dining experiences. Restaurant owner Shawn Walchef of Cali Comfort BBQ chooses to view each delivery platform—be it first or third party—as an investment in his customers.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

MAY 8, 2020

Modern AI exists without the limitations that you see in movies, operating on everything from the smartphones in your pocket to the website that uses machine learning to track COVID-19. Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes.

Food Safety 208

Food Safety Kitchen Safety Front of House Website Management 208

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

Cheetah

SEPTEMBER 1, 2020

As our lives are shifting to the digital space, ordering food on restaurant websites and sharing home dining experiences has become the new normal. To keep up with competition, keep existing customers and attracting new ones, restaurants need to adjust their online presence.

Social Media 148

Social Media Online Ordering Website Management Download 148

ChowNow

FEBRUARY 27, 2024

Mobile marketing is promoting your business on customer’s mobile devices like phones, tablets, and other handhelds. Common channels for mobile marketing include mobile-friendly websites, text messages, push notifications, social media, and more. Most of us browse websites, check apps, respond to texts, etc. Where to start?

Marketing 78

Marketing Mobile Ordering Email Marketing Online Ordering 78

Modern Restaurant Management

APRIL 8, 2020

Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times.

Small Business 203

Small Business Social Media Consumer Goods Communication 203

Culinary Digital

OCTOBER 23, 2023

Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times. Moreover, data analytics and digital point-of-sale systems have empowered foodservice providers to make informed decisions about menu offerings and pricing.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

The Restaurant Times

FEBRUARY 14, 2021

Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. As the trend of online ordering is at its peak, it is also gaining importance for restaurants for enhancing customer loyalty and boosting the ROI. How To Enhance Customer Loyalty By Customizing Your Online Ordering System.

Online Ordering 98

Online Ordering Ordering Mobile Ordering Social Media 98

Modern Restaurant Management

AUGUST 12, 2020

A survey by restaurant management software company Upserve found that 64 percent of respondents were either slightly or very optimistic about the future. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs.

Food Safety 203

Food Safety Website Management Online Ordering Food Order 203

SpotOn

MAY 8, 2024

A transactional email is a message sent to a customer after they take a specific action on your website or mobile app. You might provide shipping notifications after a customer makes a purchase, send an email with invoice or order confirmation details, or alert someone if their payment fails.

Small Business 52

Small Business Email Marketing Mobile Ordering Social Media 52

The Restaurant Times

SEPTEMBER 17, 2020

The efficient use of technology can significantly improve food delivery service and online ordering experience for both restaurants as well as consumers. Creating a well-designed online menu that is crisp, concise, easily readable, conveys all the vital information, and has a clear CTA attached is exceptionally crucial.

Online Ordering 52

Online Ordering Customer Experience Food Order Delivery 52

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Communicate with guests. Table management software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

FEBRUARY 2, 2022

Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. Thankfully, using the right technology the right way can help you do more with less to elevate your guest experience and improve profit margins. Here is your 2022 guide for a successful Restaurant Week.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

Sling

JULY 31, 2023

Bar owners and managers have to think about things like good staffing practices , inventory management , marketing tactics , and curating an appealing menu. Selecting The Right Bar Software Tools aimed at owners or managers of bars and restaurants are a rapidly expanding area of software development.

2023 78

2023 Bar Management Management 78

Kounta

AUGUST 13, 2019

Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Where people often go wrong is communicating one thing verbally, and another non-verbally. Believe us when we say it’s easier said than done.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Sling

JULY 24, 2023

Restaurant management software is a rapidly expanding niche of software development. Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

SEPTEMBER 14, 2020

Restaurant owners and managers will continue to face challenges until a safe and effective vaccine for COVID-19 is developed and widely distributed. Given the persistent uncertainty, now is also a good time to upgrade the customer experience and streamline operations with better online ordering, delivery and/or curbside pickup processes.

Online Ordering 197

Online Ordering Kitchen Safety Food Safety Customer Experience 197

Tableo

JULY 20, 2023

Here are a few tested techniques: Website opt-in: Include an opt-in form on your website to get people to sign up for your newsletter in return for special deals, discounts or updates on special occasions. Use A/B testing to experiment and find the best subject lines for your audience. New to Tableo?

Email Marketing 75

Email Marketing Marketing Website Management Reservations 75