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‘In the Future, Customers Will Drive Up to a Drive-Thru to Just Pick Up Their Food.’

Modern Restaurant Management

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights. . "If

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Stop Asking for Surveys: Your Restaurant Has The Answers

Black Box Intelligence

Restaurant Check. Neither does your customer. Weve spent decades analyzing restaurant data. Meanwhile, what actually matters to your customers is flying under your radar and its costing you big time. Limited Service brands with an ASR of 4.4 And Full Service? And they are on Every. Tell us how we did!

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10 Restaurant Survey Questions for Meaningful Guest Insights

Open for Business

But nail your restaurant survey questions, and you’ll gain access to information that drives your spot forward. Here are some tips and sample questions to help you gather meaningful insights that will move the needle for your restaurant. That’s the golden rule of restaurant survey questions.

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Seven Ways HR Leadership Can Reduce Risk for Restaurants During Turbulent Times

Modern Restaurant Management

The restaurant sector has been especially hard hit by fallout from the COVID-19 (novel coronavirus) pandemic. million Americans according to the National Restaurant Association. It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. Share Guidance. Be Transparent.

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Restaurant Trends for 2020 (and Beyond)

Modern Restaurant Management

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.

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Three Tips for Managing a Healthy Restaurant Workforce

Modern Restaurant Management

Your restaurant is open and customers are back. Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Restaurants are struggling to find people in a tight market. New Employees Have More On-the-Job Injuries.

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MRM People & Places: Cassoulet War, Zagat Stories and AQUAlounge

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences.

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