Remove Coaching Remove Communication Remove Waste
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Handling Unemployment Claims with Confidence

Modern Restaurant Management

Tips for restaurant HR leaders and operators to respond more effectively—without wasting time or losing money Years ago, when I was leading HR at Potbelly, I got hit with an unemployment claim from a former team member who had clearly quit. Create a simple form or template they can use for every coaching conversation.

Document 340
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How to Increase Employee Productivity

7 Shifts

Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste. According to Forbes , 50% of employees waste parts of their day on their phones.

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

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CHEFS: BUILD A TEAM – KEEP A TEAM

Culinary Cues

Building pride in team is a foundational requirement of leadership and coaching. This can be an incentive program that engages the employees in helping the restaurant reach its goals through efficiency, waste reduction, and a unified approach towards being entrepreneurial. COMMUNICATE, COMMUNICATE, COMMUNICATE.

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The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 337
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The Winning Strategy: Attracting and Retaining Top Talent for Your Restaurant – A Four-Step Approach

Embrace the Suck

Relying on serendipity for star performers to discover us is a wasted opportunity. Take the initiative, communicate, and show genuine interest in their capabilities. Instead, we should be on the offense, taking our recruitment strategy to the talent pool. Do not fear rejection; it's merely a step in the process.

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What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. The rise of collaborative coaching. An increase in data visibility and recency.

2022 450