7 Shifts

JANUARY 26, 2021

Embrace Digital Hospitality ?? Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. 2020 was a year that the restaurant industry won’t soon forget. Even after the pandemic, QR codes are here to stay.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself.

Definition 360

Definition BOH FOH Front of House 360

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority.

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230

Squirrel Systems

APRIL 11, 2024

Creating efficiencies at your restaurant using Mobile POS solutions Understanding how to keep your restaurant patio operations profitable requires a strategic look at your on-the-floor dynamics. For many, dining at restaurants in the summer has a special charm, as one of the only times in a year we get to dine outdoors.

POS 97

POS Operations Mobile Ordering Front of House 97

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?

Technology 223

Technology Front of House Back of House Dietary Restrictions 223

7 Shifts

JANUARY 31, 2024

Metrics and sheets you'll need to track include cost of goods sold, labor costs, new operating income, profit, and (see below) inventory costs. Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Back-of-House and Front-of-House. High turnover has long been a core tenet of the hospitality industry. Back-of-House and Front-of-House are an even split. Table of Contents.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Modern Restaurant Management

JUNE 11, 2021

In this episode of The Main Course host Barbara Castiglia gets the answer from Izzy Kharasch, a Restaurant Coach, Chef, and owner of Hospitality Works. He has served as the Executive Chef at Harvard University, and in 1987 he founded Hospitality Works, helping several Chicago restaurants turn around their fortune.

Coaching 180

Coaching Front of House Back of House Hospitality 180

Foodable

MARCH 29, 2023

Hospitality Education’s Role in Technology, Innovation and Evolution" on Spreaker. Today’s podcast is in memory of Dr. Pat Moreo, a leading hospitality educator - dedicated to a lifetime of service to our industry. Listen to "11. Both schools are leading educational institutions and are ones where “Dr.

Innovation 66

Innovation Hospitality Technology Front of House 66

7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Your POS system reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. He joined us on the Pre-Shift Podcast to tell us about his new restaurant, paying fair wages, and how he feels about tipping.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Culinary Cues

MAY 21, 2023

Equipment in the kitchen like combi-ovens, sous vide circulators, and cook/chill for large scale operations have made us more efficient and consistent. I just listened to a podcast from Dr. Sanjay Gupta, whom I think we all know of, as he wrestled with the impact that technology has on his own three daughters and society as a whole.

Technology 339

Technology Social Media Back of House Front of House 339

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s s Union Market District, sits the modern Mexican restaurant Destino. It’s awkward because people are often unsure of the ‘right’ amount to tip, so tip amounts vary from person to person. Restaurant workers, who rely on tips to supplement their income, are torn on the subject.

FOH 221

FOH Front of House Customer Service Back of House 221

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. Back in 2019, TouchBistro’s Annual Industry Report found that seven in 10 restaurants in the U.S. You need to keep your operations running smoothly – also so you stay in business.

Back of House 52

Back of House 2021 Front of House Cash Management 52

QSR Automations

APRIL 17, 2024

That’s where technology comes in, transforming the way restaurants operate and enhancing the overall guest experience. In their latest report, Nation’s Restaurant News stated that a whopping 96% of operators said technology would be important for meeting key objectives in 2024.

Technology 52

Technology Front of House Back of House Social Media 52

Modern Restaurant Management

APRIL 8, 2024

This is also well-known in foodservice with the fast-paced work required in back and front of house. So hospitality and customer service is always first and foremost. When you jump into the world of Industrial and Organizational (IO) Psychology, culture is a predominant theme.

Food 187

Food 2002 Food Safety Kitchen Safety 187

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. percent according to Toast , a leading publication reporting on the hospitality industry. Remember just saying thank you or giving a pat on the back isn’t enough.

Management 166

Management Management Back of House Customer Service 166

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. Automated solutions like call-in waiting, online bookings, etc.,

Fine Dining 197

Fine Dining Technology Front of House Sustainability 197

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s s Union Market District, sits the modern Mexican restaurant Destino. It’s awkward because people are often unsure of the ‘right’ amount to tip, so tip amounts vary from person to person. Restaurant workers, who rely on tips to supplement their income, are torn on the subject.

FOH 195

FOH Front of House Customer Service Back of House 195

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. Among them, ConnectSmart® Kitchen remains a g ame-changer , revolutionizing how restaurants o p timize l abor and streamline their operations.

2024 52

2024 Operations Front of House Social Media 52

7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Advantages of Restaurant Inventory Management Software The restaurant industry is notorious for operating on razor-thin profit margins.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Recent technology advancements, mobile devices, and the pandemic all shifted the way restaurants need to operate. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

AUGUST 25, 2023

Today’s restaurant operators and managers should recognize the importance that music plays in creating an inviting atmosphere. Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. Restaurant managers know better than anyone that people have different tastes.

Design 166

Design Front of House Back of House Customer Experience 166

Goliath Consulting

APRIL 10, 2023

From refrigeration to HVAC, there are multiple things you can do to ensure your restaurant operates free of preventable mechanical woes that stand in your way of a successful summer season. An HVAC unit that is operating at sub-par levels can cost up to 50% more than a serviced unit!

Front of House 154

Front of House FOH BOH Back of House 154

Culinary Cues

FEBRUARY 22, 2021

There are numerous multi-billion dollar chains along with countless mom and pop operations that do a great job on this front. During the pandemic – those operators who have been able to convert their operations to take out, curb side, or delivery using third party providers like GrubHub and Uber Eats have hit the nail on the head.

2022 378

2022 Food Truck Merchandise Point of Sale 378

Culinary Cues

MARCH 26, 2022

Training ALWAYS pays back in dividends. You are not alone if the thought of putting your name on a restaurant awning has crossed your mind. One of the most tempting forays into entrepreneurship is the restaurant business. How hard can it be – right? Spoiler alert – nothing could be further from the truth.

Cash Management 369

Cash Management Social Media Restaurant Law Communication 369

Culinary Cues

SEPTEMBER 15, 2022

I relish great restaurant experiences, take pride in the operations where I have worked, feel connected to nearly anyone who works in professional kitchens and restaurants, and admire restaurant folks who find comfort in being the best that they can be. Ironically, there is always room to be great and there is plenty of room to be mediocre.

Fine Dining 396

Fine Dining Front of House Customer Service Customer Experience 396

Sante

MARCH 31, 2020

Teaser: Many hospitality establishments team up to raise funds for staff during time of need. While the hospitality industry is suffering as a whole, restaurant owners maintain the potential to earn some income despite operating restrictions. Author(s): Stacey Sears.

Hospitality 100

Hospitality Front of House Back of House Innovation 100

7 Shifts

MARCH 18, 2021

Despite what the industry has been through, looking back can help us find ways to adapt today and prepare for the future. From then on, as we eased into lockdowns and got used to ordering in or eating outside, sales began a steady climb back up where they plateaued for the summer. Foot traffic disappeared overnight.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

7 Shifts

NOVEMBER 29, 2022

We invited four restaurateurs from diverse backgrounds to talk about their philosophies on tipping: Ksenia Adams - Tech Lead, Human Capital Systems @ Union Square Hospitality Group in NYC. Gavin Kaysen - Chef/Owner @ Soigné Hospitality Group in Minneapolis, MN. Ji Hye Kim - Chef/Owner @ Miss Kim in Ann Arbor, MI. Table of Contents.

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

JANUARY 31, 2024

Metrics and sheets you'll need to track include cost of goods sold, labor costs, new operating income, profit, and (see below) inventory costs. Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day.

Management 195

Management Management Kitchen Safety Front of House 195

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

POS 164

POS Bar Point of Sale Front of House 164

7 Shifts

JUNE 16, 2022

Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived. FACs are also a great way for franchisees to meet and learn from the best operators in their cohort. Table of Contents. Who Should be on the FAC?

Franchise 370

Franchise Franchising Communication Front of House 370

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. Plus, be sure to check back often as our Preferred Partner Program is growing quickly.

Front of House 78

Front of House Back of House Online Ordering Certification 78