Modern Restaurant Management

MAY 27, 2024

However, according to recent data , the “quit rate” in the US accommodation and food services is the highest among sectors and is outpacing the overall quit rate by more than 70 percent. Applicants only need to insert the bare minimum amount of information to enter the candidate pool.

Recruiting 178

Recruiting Front of House Back of House Point of Sale 178

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. SkiptheDishes.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Operations 353

Operations Management Management Mobile Ordering 353

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible.

Management 166

Management Management Back of House Customer Service 166

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult. That system needs access to the internet in order to keep functioning.

POS 206

POS Front of House Cash Management Online Ordering 206

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team.

FOH 307

FOH BOH Food Safety Customer Service 307

BNG Point of Sale

SEPTEMBER 7, 2021

How To Improve Restaurant Service and Win Back Customers . Before entering a restaurant, most customers and restaurant guests already have certain assumptions and expectations in mind. Good service and excellent dining experiences will help your customers get a positive impression and help keep them coming back. .

Customer Service 52

Customer Service Point of Sale Customer Experience Loyalty Program 52

7 Shifts

JULY 28, 2021

Poor restaurant communication equals poor service. There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction. At times, it's a civil war between your front-of-house and back-of-house teams. An informed staff is an efficient staff.

Communication 431

Communication Management Management Front of House 431

7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Partender 3.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

AUGUST 16, 2021

A bad shift can lead to unhappy customers and disgruntled staff. But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. What is a pre-shift meeting.

Front of House 398

Front of House Back of House Coaching Customer Service 398

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. Six out of 10 customers used sales and labor data to make actionable improvements. By July, 83 percent had seen a rise in labor costs.

2024 200

2024 2023 Back of House 2022 200

7 Shifts

OCTOBER 31, 2022

A business plan should include information on your target market, competition, business model, marketing strategy, and financial projections. You can't start a restaurant without a plan. A restaurant business plan is one of the most (if not the most) essential elements in getting a new restaurant off the ground. Table of Contents.

Point of Sale 398

Point of Sale Back of House Document Download 398

7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 million out of work, it was nothing short of devastating. Through it all, we emerge from the year as an industry in evolution—and our restaurants need to evolve with it.

2021 370

2021 Front of House Social Media Back of House 370

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. What are your profit margins?

POS 164

POS Bar Point of Sale Front of House 164

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple. Table of Contents: What makes a great employee schedule?

Restaurant Law 420

Restaurant Law Employee Relations Tip Distribution Communication 420

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 188

2023 Guest Recovery Email Marketing Back of House 188

Modern Restaurant Management

OCTOBER 27, 2023

Understanding how to prepare your staff for a fresh coat, what styles of paint, and finishes can help you create a space that is inviting, warming, or even exciting for your customers. Do the best you can to have your staff to remove items from walls, bar areas, back of house etc. The same goes for any restaurant or bar.

Bar 188

Bar Front of House Back of House Customer Service 188

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. I know what you are thinking – WHAT!!!!

2022 375

2022 Food Truck Merchandise Point of Sale 375

Modern Restaurant Management

JULY 25, 2023

Contrary to the fear of replacing human expertise, its true power lies in extracting invaluable information and data to aid operators and franchisors in making informed decisions. " Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps.

Customer Experience 167

Customer Experience Customer Service Back of House Pricing 167

Modern Restaurant Management

JANUARY 17, 2024

Knowing your guests’ preferences can help you make tailored messaging for their needs, and delivering the right messaging to the right customers will strengthen your restaurant’s marketing strategy – ultimately driving frequency of visits. This data can be used to offer targeted promotions and rewards.

Loyalty Program 194

Loyalty Program Mobile Ordering Customer Experience Back of House 194

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. He joined us on the Pre-Shift Podcast to tell us about his new restaurant, paying fair wages, and how he feels about tipping.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

7 Shifts

OCTOBER 20, 2022

One of those ways is tip pooling, where all tips are collected into one “pool” and re-distributed back to employees. What about mandatory service charges? Disclaimer: The information in this article is general in nature and businesses should consider whether the information is appropriate to their needs. Tip Pooling Laws.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. This enables you to provide the modern eCommerce/omnichannel customer experience today’s consumers crave.

Customer Experience 201

Customer Experience Operations Loyalty Program Front of House 201

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. On the other hand, skimping on ingredients increases the likelihood that a guest won't come back – and may even tell others not to do the same. Table of Contents. What does it mean?

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. The application supports the function of ordering with a car plate number as well that opens more opportunities for food services in the fast-food industry.

Mobile Ordering 205

Mobile Ordering Cash Management Online Ordering Front of House 205

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 214

2024 Loyalty Program Cash Management Customer Experience 214

Apicbase

APRIL 11, 2024

Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. That tool is back office software for restaurants. Below, we discuss restaurant back office software and its benefits.

Operations 52

Operations Back of House Allergens Front of House 52

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. In reality, hospitality isn't as simple as just service.

Technology 222

Technology Front of House Back of House Dietary Restrictions 222

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? The good news? Here's how.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Easing Customer and Employee Friction.

Mobile Ordering 195

Mobile Ordering Online Ordering Front of House Fine Dining 195

Culinary Cues

SEPTEMBER 15, 2022

When a destination welcomes more people than there are restaurant seats then even the mediocre seem to thrive but check back in a year or two and you will probably find a new owner, a new concept, and a different shot at success. Ironically, there is always room to be great and there is plenty of room to be mediocre. Plain and simple.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

7 Shifts

JULY 12, 2023

She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. But first, Reed recounts how she followed her husband into restaurants. "I It served a purpose. I seen the books.

Front of House 370

Front of House Back of House Take-out Book 370

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Take care of your employees and vendors and they will take care of your paying customers. The goal of every restaurant and every chef is to create memorable experiences for the guest.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. In the near future, we’ll look at printed menus the way we look back at newspapers today.

Technology 201

Technology Loyalty Program Front of House Online Ordering 201

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Delivery 195

Delivery Front of House Fine Dining Back of House 195

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Emphasize Best-Selling Items.

Marketing 226

Marketing SEO Front of House Website Management 226