ChowNow

FEBRUARY 13, 2025

If customer retention is a priority consider a digital loyalty program or automated marketing tools. Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. Consider your budget.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Goliath Consulting

OCTOBER 16, 2024

A well-integrated system can manage both in-house and online orders from one platform, reducing the risk of mistakes and ensuring a smooth flow during busy times. Loyalty Programs and Customer Relationship Management (CRM): Integrating CRM and loyalty programs into the POS system allows restaurants to collect valuable customer data.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

MARCH 11, 2025

Restaurant employees had to pivot and consider looking at other industries for employment, so when restaurants opened back up, some of those employees didn’t return to the restaurant industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

FEBRUARY 28, 2025

Build a Rewards Program to Encourage Repeat Visits Getting first-time guests through the door is the hard partbringing them back is much easier. Prioritize a clean design, fast load times, and a seamless mobile experience since most customers will be searching from their phones. Here are two ways to make a big impact on your local SEO.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.

Operations 195

Operations Management Management Front of House 195

ChowNow

MARCH 19, 2025

Repeat business is what drives real growth, yet many restaurants struggle to keep takeout diners coming back. With competition increasing and third-party apps controlling customer relationships, building loyalty requires a smarter approach. Without that direct connection, customer loyalty becomes fragile.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Food Order 195

EATER

OCTOBER 21, 2024

PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” This puts restaurateurs in a precarious position of having to communicate choices and challenges without sullying the fun of eating out. Congratulations.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. In-app communication with customers or the admin panel.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Lavu

JULY 18, 2025

Whether you’re connecting loyalty programs, online ordering, or inventory tools, open APIs make it possible to tailor your POS to match your exact operational needs. Flexibility and customization in a POS are possible through an open API (application programming interface). What is an Open API?

POS 78

POS Loyalty Program Online Ordering Cash Management 78

ChowNow

MAY 16, 2025

When your website houses your menu, hours, location and ordering, it becomes the single source of truth for your business. 62% of diners have been discouraged from ordering takeout or delivery because of a poor restaurant website experience. 77% of diners visit a restaurants website before they dine in or order takeout or delivery.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Squirrel Systems

FEBRUARY 13, 2025

Enhancing Customer Loyalty with Data-Driven Personalization In todays competitive dining landscape, personalized service is key to building customer loyalty. In 2025, your POS system will be more powerful than ever in helping you deliver tailored dining experiences that keep customers coming back.

2025 93

2025 POS Technology Operations 93

Lavu

JULY 4, 2025

Kitchen Automation : Tools like Kitchen Display Systems (KDS) streamline communication, reduce errors, and keep prep times on track. Mobile Apps : Pre-ordering cuts pickup times and boosts efficiency – restaurants fulfill orders up to 2.4x Apps also drive upselling , with 35% of users adding extra items. This cut labor costs to 23.7%

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Lavu

JUNE 30, 2025

From the front-of-house to the kitchen, modern POS solutions reduce manual errors, improve staff productivity, and enhance the customer experience. Increases Sales: Mobile POS devices speed up table turnover by 20%, while loyalty programs increase ticket sizes by 46%.

POS 60

POS Operations Loyalty Program Mobile Ordering 60

Lavu

APRIL 25, 2025

Whether its managing inventory, handling online orders, or running loyalty programs, the right integrations can turn your POS system into a powerful tool for efficiency. Kitchen Display Systems (KDS) : Streamline communication between front-of-house and kitchen staff. POS integrations can help.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Indoor Media

JANUARY 16, 2025

From hand-tossed dough to house-made sauces, thoughtfully sourced toppings, to the perfect bake, your product is the fastest way to inform customers that you know what you’re doing. When your pizza stands out, it enhances your entire operation and keeps customers coming back for more. And we’re not talking about sausage and mushrooms.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. No matter how much technology evolves, or trends shift, people will always come back for quality food, great value, and friendly service. How Do You Stack Up?

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Open for Business

OCTOBER 15, 2024

That’s why having a solid restaurant management training program is so important for owners and operators looking to build a successful team. A well-structured management training program equips new leaders with essential skills while promoting ongoing development. This will help you avoid purchasing more than you need.

Training 60

Training Management Management Loyalty Program 60

Lavu

JUNE 13, 2025

In 2025, staying competitive means embracing digital payment trends. This article breaks down the top seven benefits of going cashless and how making the switch can boost efficiency and profitability in your restaurant. You read that right. If you think the business cashless trend is crazy, you’re not alone.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

SpotOn

DECEMBER 30, 2024

We all know it. Restaurant profit margins are pretty low. But not entirely because of inflation, labor shortages, and high food costs. Sure these make it worse, but the real reason why owners struggle to make a profit is because it's damn hard to run an efficient restaurant business. What is the average restaurant profit margin? Overhead costs.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

APRIL 29, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features trends in off-premise, coffee wars, the AI lifeline, the return of lunch, and how teens spend their dollars. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

NOVEMBER 1, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of how restaurants are a saving grace for malls, the economic impact of Taylor Swift in town, and how influential reviews can be. It also zooms in on current challenges faced by owners/operators, menu prices and inflation, and tech/AI implementation.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

MARCH 1, 2022

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. Too Much Tech Is Not a Solution. Want to be Tech-Savvy? Start with Your Staff.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the near future, we’ll look at printed menus the way we look back at newspapers today. Archaic and revenue draining.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. AI-based robots cook your food and deliver meals on time without missing a beat.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Bureau of Labor statistics.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

OCTOBER 1, 2020

Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Ever since the pandemic began, the restaurant industry has been in a sustained state of pivot. Looking at the data proves much of what we already know.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Meeting the needs of gluten-free consumers also extends beyond the front of the house.

Training 449

Training Front of House Kitchen Safety Allergens 449

Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. How quickly are they able to adapt and what support are they seen to give other brands or the community? Display Empathy.

2021 364

2021 Loyalty Program Social Media Webinar 364

Modern Restaurant Management

APRIL 11, 2022

Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. In chaotic times, clear and consistent communication can make all the difference.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. We also foresee a lot of companies will redesign locations even further to maximize efficiency.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

7 Shifts

JANUARY 14, 2020

Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. When staff are engaged in their work, they perform better and generate more revenue for their employers.

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S. Small Business Administration (SBA) Jovita Carranza and U.S. Treasury Secretary Steven T. “The PPP has supported more than 1.66

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494