7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Poor restaurant communication equals poor service. Keeping your staff in the dark about upper management decisions.

Communication 431

Communication Management Management Front of House 431

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 398

Point of Sale Back of House Document Download 398

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. The application supports the function of ordering with a car plate number as well that opens more opportunities for food services in the fast-food industry.

Mobile Ordering 203

Mobile Ordering Cash Management Online Ordering Front of House 203

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. Back in 2019, TouchBistro’s Annual Industry Report found that seven in 10 restaurants in the U.S. were experiencing a labor shortage. million jobs – or 12% – short of pre-pandemic levels.

Back of House 52

Back of House 2021 Front of House Cash Management 52

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Here are some guidelines to consider implementing before your next shift. Create a sanitization & cleaning checklist ??

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. You are sitting in your favorite restaurant and have placed an order on a tablet at your table. What are AI and ML? Let’s Start With the Why.

Front of House 207

Front of House Mobile Ordering Loyalty Program Back of House 207

7 Shifts

OCTOBER 20, 2022

One of those ways is tip pooling, where all tips are collected into one “pool” and re-distributed back to employees. What about mandatory service charges? But one can't deny that tips make up a majority of restaurant workers' take-home pay. But when you get it right, tip pooling ensures fair compensation for everyone involved.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 million out of work, it was nothing short of devastating. Through it all, we emerge from the year as an industry in evolution—and our restaurants need to evolve with it.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Back-of-House and Front-of-House. Back-of-House and Front-of-House. What about managers? Track and manage employee workload.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

NOVEMBER 18, 2022

More tip management resources. Passing part of this cost directly to tipping customers allows restaurants to retain more capital; it makes it easier to keep menu prices lower, hire additional staff , enable investments in your team, and expand your business. For owners, it'll ensure that you are more than prepared come tax season.

Cash Management 195

Cash Management Restaurant Law Back of House Customer Service 195

Culinary Cues

MAY 15, 2021

Our business model requires too much labor: At the same time as we step back it becomes vividly apparent that our method of operation and the menus that we provide require too many hands. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. What if……happens?

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Modern Restaurant Management

APRIL 7, 2023

This is especially true in the food service industry. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

Cash Management 98

Cash Management Equipment Front of House Small Business 98

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. The restaurant industry welcomes new staff at unprecedented rates.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

JANUARY 23, 2020

This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Congrats! ?? And good luck. It’s going to be the ride of your life. Dawn Tyndall, Clean Juice.

2020 335

2020 Hiring Cash Management Education 335

Society Insurance

NOVEMBER 15, 2022

As a bar or restaurant owner, you know that your night isn’t over when the last customer leaves. When the door closes and the lights come back up in the dining area and bar, there are still tasks to complete before the night is truly done. Tasks for Back-of-House Staff: Cleaning and sanitizing food prep areas and work surfaces.

Front of House 97

Front of House Food Safety Cash Management Back of House 97

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) The Best Restaurant Inventory Management Software. Choose The Right Inventory Management System. avocados in the stock room.

Inventory 370

Inventory Management Management Point of Sale 370

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Locked in the kitchen” is hyperbole, but the micrograms aren’t. It’s why the recipes are so perfect,” he adds.

Delivery 141

Delivery Cash Management Point of Sale Back of House 141

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. " – John Oakes, Revenue Management Solutions CEO. Slow movers tie up inventory -and the cash needed to by that inventory. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

7 Shifts

DECEMBER 8, 2020

When it comes to email, e very $1 you spend can mean $38 back to your business —that’s a 3800% ROI. If your restaurant is counter service, have an email list signup sheet where your team can encourage them to sign up for the list to get updates about the business and first dibs at any special promos you may have in the pipeline.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

EATER

JULY 7, 2023

Lille Allen/Eater After years of artificially low menu prices, service fees feel like an inevitable, annoying part of dining out now If you’re the type of diner who regularly eats at restaurants, you’ve almost assuredly noticed a “service fee” tacked on to your check at one establishment or another.

Front of House 98

Front of House Back of House Customer Service Restaurant Law 98

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 178

2022 Food Supply Back of House Kitchen Safety 178

7 Shifts

NOVEMBER 16, 2021

A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. At the end of the day, the goal is to make sure their employees are happy, paid fairly, and following the laws when it comes to tips.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

APRIL 11, 2022

Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. A good starting point for addressing many issues is use of a manager’s log. And don’t forget a long-time, well-established business management tactic: the employee suggestion box.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

Modern Restaurant Management

JUNE 3, 2021

Staffing presents a huge challenge for restaurants trying to go back to full employment following the pandemic. Kitchen and front-of-house employees are simply harder to find. These tools offer employees an easy and secure way to manage their wages, even if they don’t have bank accounts.

Ordering 175

Ordering Front of House Hiring Recruiting 175

Open for Business

NOVEMBER 21, 2022

Plenty of places continue to make do with the cash-only, pen-and-paper systems that restaurants have relied on for years. This central warehouse of information can function as a comprehensive restaurant management system, depending on your needs, budget, and what you choose. Quick service restaurants. Food trucks. POS terminals.

POS 78

POS Mobile Ordering Point of Sale Food Truck 78

Modern Restaurant Management

MARCH 13, 2020

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. reinforcing that the food customers love is still as delicious as ever prepared in a safe manner."

Front of House 196

Front of House Back of House Restaurant Law Food Safety 196

Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Cheetah

DECEMBER 2, 2021

When your staff are confident that the agreed policies are being followed, they are able to focus on better servicing your customers. A good system will also help staff manage their personal cash flow. A good system will also help staff manage their personal cash flow. Toast - Tipping within Your POS.

Cash Management 78

Cash Management Restaurant Law POS Employee Relations 78

Cheetah

DECEMBER 1, 2021

When your staff are confident that the agreed policies are being followed, they are able to focus on better servicing your customers. A good system will also help staff manage their personal cash flow. A good system will also help staff manage their personal cash flow. Toast - Tipping within Your POS.

Cash Management 78

Cash Management Restaurant Law POS Employee Relations 78

Ken Burgin

NOVEMBER 15, 2021

The wine list is an essential part of your restaurant or hotel beverage service, so let’s apply intelligent design and business thinking to increase profits and ensure it appeals to the greatest number of people. Covid has given us time to rethink lists, and customers have come back with less money in their pockets.

Point of Sale 147

Point of Sale Back of House Beverage Email Marketing 147

Modern Restaurant Management

JUNE 9, 2020

The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. Cash and credit card holding diners are often stalled in the check-out process, awaiting change or running through the multi-step credit card machine requests for pins and confirmations.

Fast Casual 135

Fast Casual Cash Management Customer Experience Back of House 135

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 209

Online Ordering Back of House Customer Service Small Business 209

Modern Restaurant Management

JUNE 19, 2020

Ultimately, the goal of these websites is to drive customers to the restaurant; they aren’t capturing much actionable information. Today, a well-built mobile app can strategically offer incentives tailored to consumer preferences and keep customers coming back at key operating hours.

Website Management 197

Website Management Loyalty Program Front of House Point of Sale 197

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What are the trends that will continue and what will go back to the way it was? Takeout is king.

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What are the trends that will continue and what will go back to the way it was? Takeout is king.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

BNG Point of Sale

SEPTEMBER 24, 2020

The truth is, point-of-sale systems have come a long way, so here’s a brief overview of all the ways they can help you manage your business. A point-of-sale system is an electronic method of processing payments and housing sales data. Customer database: Track orders and trends for improved sales and customer service.

Point of Sale 98

Point of Sale Mobile Ordering Cash Management POS 98