Restaurant Business

JULY 3, 2025

The sale comes just four years after Olo went public, and ends a difficult period on the public markets. Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing. View All Articles by This Author Want breaking news at your fingertips?

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Leadership Mobile Ordering 2025 Online Ordering 262

ChowNow

FEBRUARY 7, 2025

In this article, youll learn simple, practical strategies to make it happenno awkward upselling or overcomplicated tactics required. This approach feels like a suggestion, not a sales pitch, and helps customers discover menu items they might have otherwise missed. Example: Three-Course Chefs Menu Starter, entre, and dessert for $50.

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Ordering Online Ordering Loyalty Program Customer Experience 349

ChowNow

JANUARY 23, 2025

In this article, youre going to learn five restaurant customer retention strategies that will not only keep your current regulars happy but will also help you grow your repeat customer base. And heres the other thing about focusing on customer retention: it saves you a boatload of money on marketing. Marketing = tons of your money.

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2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 12, 2025

This guide will teach you everything you need to know about getting started with restaurant marketing. By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door.

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2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 21, 2025

Customers expect a smooth experience when theyre placing an orderif they have to pinch and zoom to read your menu or struggle to find the checkout button, theyll probably give up and order from someone else. Next, take a look at your menu. Email marketing is another great way to stay top of mind.

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Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. Make Your Menu the Main Course.

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Marketing Email Marketing Website Management Social Media 553

ChowNow

FEBRUARY 21, 2025

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. But how do you get diners to change their habits?

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Ordering Email Marketing Online Ordering Social Media 195

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

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Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

MAY 30, 2025

A restaurant marketing strategy that works for a sports bar might fall flat at a vegan cafe. Restaurant Promotion Ideas Your Customers Will Love You dont need a full-fledged marketing team to pull off these promotions. Promote a Limited-Time Menu Item Few things drive action like the phrase only available for a limited time.

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Ordering Loyalty Program Social Media Email Marketing 195

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts.

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Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

MARCH 14, 2025

In this article, youll learn: How to optimize your restaurant website for more orders The best marketing strategies to increase online visibility How to use incentives and customer data to grow sales Lets dive into the top six ways you can increase order volume for your restaurants website. Make mobile-friendliness a top priority.

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Ordering Mobile Ordering Online Ordering Email Marketing 195

ChowNow

APRIL 15, 2025

In this article, youll learn: The most important restaurant KPIs for restaurant profitability, efficiency, and growth How to calculate and benchmark major KPIs using simple formulas Practical tips for tracking KPIs without getting overwhelmed Lets start by breaking down what KPIs are, and why they require your attention.

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Operations Email Marketing Point of Sale Online Ordering 195

ChowNow

FEBRUARY 13, 2025

It puts you in control of your brand, helps customers find you online, and makes it easier for them to view your menu, book a table, or place an orderand thats just the beginning. In this article, you will learn: Why a website makes your restaurant more trustworthy and professional. Frustrating, right? Another great benefit?

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Restaurant Business

JULY 2, 2025

Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe. But those same margaritas had been on the menu since 2014 when the bar, so to speak, was set a bit lower. By Patricia Cobe on Jul.

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Fast Casual Beverage Back of House Leadership 236

ChowNow

MAY 2, 2025

In this article, you will learn: What the data really says about how often restaurants fail The most common reasons behind restaurant failure and how to avoid them The strategies successful restaurants use to beat the odds Lets start with what the numbers actually say and what they dont. Create a buffer for unexpected expenses and slow times.

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Email Marketing Social Media Cash Management Customer Service 195

ChowNow

MARCH 27, 2025

In this article, youll learn: The 10 KPIs for online food delivery every restaurant should monitor Why these metrics matter to your business How to track and improve them Lets dive into the KPIs that can make or break your online delivery strategy. How well your menu is optimized for delivery. What Impacts Order Volume? Portion size.

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Delivery Online Ordering Loyalty Program Food 195

Restaurant Business

JUNE 20, 2025

The chain has kept its menu prices lower than inflation, and it has invested in other limited-time specials, such as its popular Never-Ending Pasta Bowl, in an effort to appeal to price-conscious consumers. It plans to keep prices down while also adding more lower-priced items to the menu. “If and get a free chilled meal to take home.

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Delivery Fast Casual Leadership Point of Sale 229

ChowNow

MAY 9, 2025

In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Goliath Consulting

DECEMBER 3, 2024

Today, the Michelin Guide continues to explore new markets and broaden its global influence. This article delves into the guide’s past expansions and examines where it might go next. Consistency across the menu and between visits. Restaurants earn Michelin Stars based on five key criteria : The quality of the ingredients.

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Marketing Email Marketing 2006 2009 243

ChowNow

JUNE 6, 2025

That means visible online ordering buttons, clear contact details, and an up-to-date menu with high-quality photos. Google and Directories Claim your Google Business Profile and double-check that all your contact details are accurate, including hours, location, phone number, website, and menu links. Here’s what to focus on.

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Social Media Online Ordering Email Marketing Website Management 195

Goliath Consulting

NOVEMBER 22, 2024

People say “they feel the effects of cannabis-infused drinks within 15 to 20 minutes”, which is significantly faster than edibles, which “take at least 30 to 90 minutes to take effect,” according to an article from Harvard Medical School. By 2024, 24 states, three U.S. territories, and Washington, D.C.,

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Beverage Bar Email Marketing 2024 221

ChowNow

JANUARY 30, 2025

Within this guide, youll discover proven strategies that help you stand out in a crowded market, captivate your ideal customers, and turn casual diners into lifelong regulars. The key is consistency across all customer touchpoints, from emails and your website to menus, marketing, and signage.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

ChowNow

FEBRUARY 13, 2025

If customer retention is a priority consider a digital loyalty program or automated marketing tools. It is the central nervous system of your restaurants operations, and most of the tools we cover in this article will need to integrate with your POS (point-of-sale) system. Consider your budget.

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2025 Technology Loyalty Program Mobile Ordering 195

Restaurant Business

JUNE 13, 2025

She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again.

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Operations Leadership 2025 Fast Casual 211

ChowNow

MARCH 19, 2025

In this article, you will learn: Why takeout is a powerful tool for customer retention The biggest reason diners dont returnand how to fix it Simple strategies to turn first-time customers into regulars Lets look closer at how takeout has changed. One of the easiest and most effective ways to do this is email marketing.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Food Order 195

7 Shifts

OCTOBER 22, 2024

If you feel that digital marketing isn’t giving your local restaurant the results you need, then it's time to explore more targeted strategies. Local restaurant marketing can help you reach your target audience more effectively. Local restaurant marketing can help you reach your target audience more effectively.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Sign up here. retail News Heather Lalley is the managing editor of Restaurant Business, Foodservice Director and CSP Daily news.

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Food Fast Casual Leadership Loyalty Program 272

ChowNow

APRIL 25, 2025

Its the sum of everything about your restaurant, from your menu design and decor to the tone you use when replying to comments on social media or greeting customers walking through the door. Your restaurants brand personality, tone, visualseven your menu itemsshould all be shaped around your ideal target market. Words matter.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Restaurant Business

JUNE 25, 2025

Last year, the bakery-café chain began a comprehensive menu overhaul. View All Articles by This Author Want breaking news at your fingertips? The chain is in the process of shuttering all its fresh dough facilities , and shifting bread making to third-party bakers. and Canada. Members help make our journalism possible.

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Leadership Fast Casual 2025 Casual 216

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. To learn more about order aggregation, read our article on How to Simplify Order Management Across Multiple Platforms. Which menu items are actually profitable?

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Operations Online Ordering Customer Service Mobile Ordering 195

ChowNow

JUNE 5, 2024

In this article we will walk through strategies for growing the number of restaurant reviews on your Google profile, and how you can leverage this feedback to boost loyalty and attract new diners. For example, you can display these signs on tabletops, at the checkout counter, or on the menu.

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Email Marketing Social Media Website Management Online Ordering 394

7 Shifts

OCTOBER 28, 2024

Knowing how to calculate and optimize your customer acquisition cost (CAC) can help you make smarter decisions about your marketing and advertising strategies. CAC lets you get a clearer view of how your marketing efforts impact your bottom line. This way, you can attract the right customers at a lower cost.

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Loyalty Program Fast Casual Social Media Email Marketing 195

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. . View All Articles by This Author Want breaking news at your fingertips? By Timothy Inklebarger and Joe Guszkowski on Jun.

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Reservations Leadership Advertising 2025 196

ChowNow

MARCH 28, 2025

Its powering voice assistants, helping people write emails faster, and even suggesting what to watch or where to eat next. These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. Artificial intelligence (AI) is everywhere right now.

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Front of House Back of House Online Ordering Email Marketing 195

ChowNow

APRIL 4, 2025

Its your brand, your voice, your experiencefrom the look of the menu to the tone of the confirmation message. It also gives you more freedom to price your menu the way you want. First-party ordering lets you send tailored marketing directly to your customers. That kind of control can make a huge difference over time.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

ChowNow

APRIL 4, 2025

A QR code on the receipt, table tents or a quick post-meal email can go a long way. Inaccurate details can lead to confusion and lost business, so make sure your restaurants name, address, phone number, hours of operation, menu, and website are up to date. Your responses speak just as loudly as your menu.

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Management Management Social Media Online Ordering 195