ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Everything from food to labor is getting more expensive, which means restaurant margins are tighter than ever. Do they prefer takeout, delivery, or in-person dining? Study your competition.

2025 195

2025 Marketing Email Marketing Operations 195

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Restaurant Business

JUNE 17, 2025

That model allows the chain to invest more labor in the kitchen, where car-friendly salads and wraps are made to order. Entrée salads can be ordered as a wrap for drivers to eat one handed, for example. Kern said Greenlane has found savings by ordering direct, rather than going through a distributor. Photo courtesy of Greenlane.

Fast Casual 162

Fast Casual Leadership Mobile Ordering Casual 162

Modern Restaurant Management

DECEMBER 18, 2024

The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. Food-away-from-home spending is likely to see modest growth as softer consumer spending patterns prevail. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JULY 16, 2025

Restaurants and bars had to quickly pivot, letting guests know how to order online, if dine-in was available, or what safety protocols were in place. The industry has undergone a massive transformation: Design & Aesthetic : Restaurants now focus on curated, Instagram-worthy experiences that attract guests beyond just the food.

Marketing 332

Marketing Social Media Email Marketing Back of House 332

Restaurant Business

JUNE 27, 2025

It’s a point-of-sale system that allows the team to pack orders, and it’s integrated with third-party delivery partners. Los Angeles has become a hotbed for bagel concepts like Courage Bagels, Hank’s Bagels, the Yeastie Boys food trucks, and more. This year, units will open in the Chicagoland area, and Las Vegas.

Fast Casual 175

Fast Casual Franchising Franchise Leadership 175

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. These create a unique experience that goes beyond just food and drink. Special offers are one of the top restaurant marketing strategies that bring in a regular crowd.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Restaurant Business

JULY 9, 2025

Zero-waste, high-fiber snack bars Food What operators should know about ancient grains Sponsored content from our partner Furmano’s on Jul. If you’re looking to incorporate international dishes into your menu, either to explore global themes or for educational food programs, ancient grain-based options are a great choice.

Operations 157

Operations Leadership Email Marketing 2025 157

Rocket Fuel

DECEMBER 12, 2024

The food delivery market is booming, with the industry poised to hit a valuation of$90.3 Third-party delivery chargebacks. These chargebacks occur when a customer receives food through a third-party delivery service and then disputes their payment through their credit card company or bank.

Delivery 52

Delivery Customer Service Online Ordering Food Order 52

Squirrel Systems

FEBRUARY 3, 2025

Super Bowl Sunday is one of the busiest days for restaurants and bars, as fans gather to enjoy the game, food, and drinks with friends and family. Takeout Specials Super Bowl Sunday is a peak day for takeout orders, so be sure to offer a dedicated takeout menu for those who prefer to enjoy the game at home.

Social Media 80

Social Media Point of Sale Email Marketing Back of House 80

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. billion and international food delivery service Deliveroo for $3.9 billion, both in cash. The pending deal for U.K.-based

Reservations 210

Reservations Leadership Advertising 2025 210

Restaurant Business

JUNE 24, 2025

It's complicated Olive Garden parent Darden Restaurants could sell Bahama Breeze Olive Garden sales surge on delivery and free take-home meals Premium OPINION Financing Does Chipotle have a structural problem? A customer can come in and order something as healthy or as caloric as they want. Check out this table.

Fast Casual 144

Fast Casual Point of Sale Leadership Social Media 144

Restaurant Business

JUNE 11, 2025

Photo: Shutterstock DoorDash is doubling down on its advertising business. . Photo: Shutterstock DoorDash is doubling down on its advertising business. The food delivery company said Wednesday that it has acquired Symbiosys, an ad tech company, in a deal valued at $175 million. By Joe Guszkowski on Jun.

Advertising 228

Advertising Fast Casual Social Media Leadership 228

The Restaurant Group

MAY 31, 2025

High-quality food photos and engaging descriptions build excitement, enhancing customer anticipation and boosting attendance. Boost Online Orders Emails streamline the online ordering process with direct links and exclusive online promotions. Thank-You Notes After Orders Send personalized thank-you emails after visits or orders.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Photo: Shutterstock Once upon a time, DoorDash was a spoke on a big wheel of restaurant ordering channels. To put it simply, DoorDash wants to do a lot more than just handle deliveries. By Joe Guszkowski on Jun.

Leadership 185

Leadership Advertising Reservations Technology 185

Indoor Media

JANUARY 16, 2025

Because pizza isn’t just food—it’s an experience. Your storefront, as is your social media, website, or delivery boxes, is essential. Experts estimate that consumers are confronted with between 4,000 and 10,000 advertisements every day. Or advertising. Diners feel the food is prepared with care.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

Rocket Fuel

DECEMBER 10, 2024

Third-party delivery platforms such as DoorDash, Uber Eats, and Grubhub have revolutionized how consumers interact with their favorite restaurants. Prior to the pandemic, it was uncommon for nonpizza fast-food brands to deliver. Three of the most common franchise fees are royalties, advertising, and occasionally rent.

Franchising 52

Franchising Franchise Point of Sale Delivery 52

SpotOn

FEBRUARY 26, 2025

Then costs go in order from most controllable to least controllable. That could simply be food sales , alcohol , and non-alcoholic beverages. Cost of Goods Sold (COGS) Your Cost of Goods Sold is the cost of your food and beverages. That way you'll have accurate food and beverage cost percentages for each COGS line item.

License 90

License Point of Sale Insurance POS 90

Lavu

JUNE 6, 2025

Running a successful restaurant in 2025 means more than just great food—it requires smart financial decisions. Use these Calculations to Maximize Cost Reduction The food cost percentage is the number one calculation that restaurants can use today to maximize their cost reduction. Food cost control is crucial.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Restaurant Business

JULY 14, 2025

Stuff your website with keywords and other content that relates to what prospective customers are likely to be looking for, and watch the orders roll in. Beerline Cafe does not serve Thai food, but gets lumped in anyway for being vegan. I’m being sarcastic, of course. Google’s algorithm has never been that cut and dry. Abdow said.

Social Media 167

Social Media SEO Leadership Technology 167

Restaurant Business

JULY 8, 2025

08, 2025 Facebook Twitter LinkedIn DoorDash said rising costs have hurt restaurant delivery sales in Seattle. Photo: Shutterstock DoorDash is raising its prices in Seattle again after the city added new regulations for third-party delivery companies. . The company said Seattle is now the most expensive delivery market in the U.S.,

Delivery 175

Delivery Restaurant Law Leadership Fast Casual 175

Restaurant Business

JULY 8, 2025

Since then, Wendy’s has dealt with an economy that has turned unfriendly to fast-food chains, particularly those that specialize in burgers. Wendy’s named Ken Cook interim CEO. By Jonathan Maze on Jul. 08, 2025 Facebook Twitter LinkedIn Wendy's CEO Kirk Tanner will leave effective July 18. Photo: Shutterstock. in the first quarter.

Leadership 252

Leadership Consumer Goods 2025 Email Marketing 252

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

Delivery 558

Delivery Social Media Loyalty Program Customer Service 558

Modern Restaurant Management

JULY 29, 2022

Given that businesses grow by acquiring new customers, many national QSR brands rely heavily on advertising to increase exposure. billion on national television advertisements, and digital spend is also on the rise given the increasing influence of social media platforms like TikTok. The Brand-Building Benefits of Advertising.

Advertising 522

Advertising Take-out Marketing Social Media 522

Modern Restaurant Management

FEBRUARY 18, 2022

It’s essential to adopt sound marketing strategies for your in-house food delivery business. Here are some tips to best advertise that you offer delivery services. Mention In-House Delivery on Your Site. Fast delivery : People are willing to pay extra for fast delivery regardless of the cost.

Delivery 471

Delivery Marketing Email Marketing Social Media 471

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal?

Delivery 492

Delivery Menu Mobile Ordering Online Ordering 492

Modern Restaurant Management

FEBRUARY 11, 2021

A fraud scheme where cybercriminals leverage the Telegram messaging platform to steal from restaurants and food delivery services was just identified by research and analysis from Sift’s Digital Trust and Safety Architects. Then, using these stolen payment methods, fraudsters are able to market their services in Telegram forums.

Delivery 474

Delivery Food Safety Online Ordering Food Order 474

Modern Restaurant Management

MAY 14, 2020

With social distancing guidelines specifying six feet of distance between customers in essential businesses, and most states ordering stay-at-home and shelter-in-place mandates, many restaurants that previously focused only on exceptional dine-in experiences, or those that thrived on foot traffic, have been forced to shutter.

Customer Experience 558

Customer Experience Online Ordering Social Media Mobile Ordering 558

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Third-party fees to restaurants can run 15-30 percent, eating margin on delivery orders.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

SEPTEMBER 24, 2020

According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. But now there’s something coming on stronger than even delivery: takeout. And be sure to include napkins with every order to promote good hygiene.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. This data identifies how customers selected their food, existing frustrations or excitement around mealtime, and the frequency of habits like snacking on a weekly, daily, or hourly level.

Mobile Ordering 508

Mobile Ordering Customer Experience Customer Service Food Order 508

Modern Restaurant Management

DECEMBER 21, 2020

The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. If they don’t, all ads after the pandemic ends will be about digital ordering and delivery.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. This often means marketing and advertising efforts are done on-the-fly or simply 86’d.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508