Modern Restaurant Management

FEBRUARY 11, 2021

A fraud scheme where cybercriminals leverage the Telegram messaging platform to steal from restaurants and food delivery services was just identified by research and analysis from Sift’s Digital Trust and Safety Architects. Consumers have likewise responded, as the number of smartphone food delivery app users has increased from 36.4

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Delivery Food Safety Online Ordering Food Order 475

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 Delivering Success with Ghost Kitchens.

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Delivery Kitchen Safety Social Media Online Ordering 423

The Rail

OCTOBER 30, 2024

By Indiana Lee, Contributor The rise of food delivery services has driven the restaurant industry into a new frontier. While many restaurant owners eagerly embrace this trend, it’s crucial not to overlook the additional expenses of implementing a delivery service.

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Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. billion and international food delivery service Deliveroo for $3.9 billion, both in cash. The pending deal for U.K.-based

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Reservations Leadership Advertising 2025 205

Modern Restaurant Management

NOVEMBER 19, 2020

In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage. This is key for collecting data, and enables the restaurant to create targeted advertising materials.

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Online Ordering Social Media Coupons Advertising 540

Goliath Consulting

APRIL 28, 2020

The coronavirus crisis has challenged restaurants to rethink the way they deal with food delivery for good. Larger franchises have offered free delivery (McDonalds, Applebee’s, IHOP, Panera Bread, Wingstop and Chipotle Mexican Grill, among many others) to accommodate decreasing on-premise sales (1).

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Modern Restaurant Management

MAY 14, 2020

Some restaurants with take-out or delivery options have stayed open, but may have shifted to limited menus, or are running on skeleton crews if employees are unable to work due to ill family members or lack of childcare. Analyze Online Conversations to Adjust Current and Future Strategies. The Way Forward.

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Customer Experience Online Ordering Social Media Mobile Ordering 559

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. That’s our biggest takeaway after a pair of acquisitions by the delivery company that have it set to take a bigger share of the restaurant tech ecosystem. To put it simply, DoorDash wants to do a lot more than just handle deliveries.

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Leadership Advertising 2025 Reservations 182

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. This often means marketing and advertising efforts are done on-the-fly or simply 86’d.

Marketing 510

Marketing Social Media Mobile Ordering Website Management 510

Modern Restaurant Management

AUGUST 18, 2020

We advertised in local papers, supporting youth sports and wrapping our vehicles. With COVID, restaurants were shut down completely, only offering takeout and delivery. We continued to advertise and market our food, focusing specifically on takeout and delivery to drive business.

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Marketing Front of House Back of House Food Truck 495

EATER

FEBRUARY 1, 2021

But some restaurateurs are sticking with in-house delivery or small local companies instead. Even then, Brackett says he never considered signing up with a big third-party delivery service, even though the headquarters of two of the country’s largest providers, Uber Eats and DoorDash, are within walking distance of his restaurant.

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Delivery Online Ordering Customer Service Point of Sale 318

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 510

Technology Loyalty Program Front of House Online Ordering 510

Modern Restaurant Management

DECEMBER 18, 2024

The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. From the types of dishes offered to how we serve our guests—dine-in, takeout, or delivery—operators must meet customers wherever they are.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JUNE 8, 2021

As a result, restaurants have turned to third party delivery providers in order to help meet the growing demand for off-premise orders, but these providers are cutting into restaurant’s razor thin profit margins. These referrals serve as free advertising and are an easy and effective way to gain new potential long-term customers.

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Loyalty Program Point of Sale POS Email Marketing 532

Modern Restaurant Management

DECEMBER 21, 2020

The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. If they don’t, all ads after the pandemic ends will be about digital ordering and delivery.

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2021 Online Ordering Email Marketing Advertising 479

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. To get these meaningful insights, mobile screen capture videos with voice narration will provide authentic insights about the consumer’s experience with their delivery services.

Mobile Ordering 510

Mobile Ordering Customer Experience Customer Service Food Order 510

Modern Restaurant Management

SEPTEMBER 24, 2020

According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. But now there’s something coming on stronger than even delivery: takeout. Off-premise dining was already on-trend in the restaurant industry well before COVID-19.

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Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

DECEMBER 16, 2020

QSR brands that quickly adapted television advertising campaigns with messaging to respond to the pandemic saw this strategy pay off with greater consumer engagement, according to EDO, an advertising insights and analytics company that specializes in search engagement.

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Fast Casual Advertising Online Ordering Casual 364

Restaurant Business

JUNE 17, 2025

Premium Technology DoorDash wants to be everywhere Tech Check: The delivery company is gobbling up more of the restaurant tech ecosystem. Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

OCTOBER 9, 2020

Go Online and Deliver on Delivery. Furthermore, you should enable online ordering for delivery and pick-up capabilities on your website. Furthermore, you should enable online ordering for delivery and pick-up capabilities on your website. Also, as counterintuitive as it may sound, now is the best time to advertise.

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Online Ordering Email Marketing Social Media Retail 476

Modern Restaurant Management

JANUARY 26, 2021

Whether it’s offering dining in, takeout or delivery, businesses are committed to keeping their employees safe and helping a cautious public feel more confident about eating out again. At Buffalo Wings & Rings, the health and safety of our guests and staff is our number one priority. Keeping Calm and Carrying On.

Kitchen Safety 510

Kitchen Safety Food Safety Dine-in Delivery 510

Modern Restaurant Management

NOVEMBER 24, 2020

During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests. Investing in digital marketing efforts, prioritizing Google ads, SEO and paid social media advertising can go a long way to reach new audiences during this challenging time.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

DECEMBER 14, 2020

Although food delivery has long been popular for certain types of food, pandemic restrictions and consumer preferences hastened the expansion of food delivery for almost all food and meals. Food delivery can be done either through the restaurant itself or through unrelated third-party online food delivery services.

Restaurant Law 520

Restaurant Law Presentation Audits Coupons 520

Modern Restaurant Management

JANUARY 22, 2021

Apple has announced plans to restrict its IDFA (identifier for advertisers) in 2021. A majority of restaurants have shut down in-person dining and are relying more heavily on online orders and delivery. Many consumers are reluctant to return to in-person delivery and continue to opt for contactless delivery options.

Marketing 510

Marketing Email Marketing Loyalty Program Point of Sale 510

Modern Restaurant Management

OCTOBER 28, 2021

Another issue facing restaurants is the behavior of consumers with regard to food delivery. Due to these habits increasing over the pandemic, customers are now used to having their favorite food available to them via various delivery apps. They can advertise to their customers that they are helping to protect the environment.

Front of House 438

Front of House Back of House Customer Experience Advertising 438

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. Others may have decided to shutter operations altogether. Share Guidance.

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Leadership Kitchen Safety Employee Relations Tip Distribution 559

Restaurant Business

JUNE 13, 2025

Continue to Site >>> Menu Week in Review: Din Tai Fung’s jaw-dropping AUVs, Krispy Kreme exits Insomnia, Starbucks operations Newsletter Search Restaurant Business Search Login Subscribe Newsletter Login Subscribe Topics Consumer Trends Food Beverage Emerging Brands Operations Technology Marketing Workforce Leadership Financing Data Top 500 Chains (..)

Operations 221

Operations Leadership 2025 Fast Casual 221

Modern Restaurant Management

MAY 30, 2025

This includes setting up online ordering and delivery systems, releasing mobile applications for reserving tables, and digitizing their menus. They also adapted how they reach their customers by investing in restaurant and Instagram marketing, working with local influencers, and running targeted advertisements.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

NOVEMBER 8, 2023

Maintaining absolute consistency in marketing means keeping up to date with emerging technological advancements, content creation strategy, and quality and diversity of service display and delivery. Often, the gap between the kind of guest experiences being advertised is different from the experiences provided. Marketing is not magic.

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Recruiting Guest Recovery Advertising Food Supply 476

Modern Restaurant Management

FEBRUARY 12, 2020

DoorDash, Grubhub and Uber Eats are among the most popular third-party ordering (“TPO”) platform services on the market, which tout online ordering and delivery solutions to restaurant owners across the country. With some TPO services, restaurants only pay a pre-set delivery amount once an order is placed.

Ordering 455

Ordering Online Ordering Customer Service Customer Experience 455

Modern Restaurant Management

MAY 21, 2024

Delivery users are less price-sensitive than customers using other sales channels. Leverage Delivery : Upselling specialty drinks before checkout on your restaurant app can significantly boost revenue for delivery orders. Use targeted advertising and promotions to capture the attention of less price-sensitive delivery users.

Beverage 495

Beverage Fast Casual Seasonal Menu Customer Experience 495

7 Shifts

NOVEMBER 24, 2024

Consistency in delivery times and product freshness is crucial in maintaining a positive customer experience. Consider the channels you'll use to reach potential customers, such as social media, local advertising, or community events. If your supplier falters, it could impact your reputation and customer satisfaction.

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Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

AUGUST 6, 2020

Second, it is becoming essential to focus on items that will travel well for upwards of 30 minutes in a third-party delivery or for a customer to pick up. Many recent surveys show that restaurants with professional food photos featured on delivery apps perform significantly better.

Front of House 532

Front of House Inventory Food Safety Social Media 532

Modern Restaurant Management

APRIL 14, 2020

.” The experts at Parts Town authored a blog post for independent restaurants about how to transition toward delivery. Foodie Finds helps restaurants attract customers during COVID-19, secure delivery orders and drive revenue during this difficult economic period. We have already saved thousands of dollars in delivery app fees."

Online Ordering 532

Online Ordering Back of House Small Business Customer Service 532

7 Shifts

AUGUST 12, 2021

Aside from paid advertising, ranking high in local organic search results is critical. For example, one strategy is to utilize location-based advertising to attract local clients. One of the advertising methods that restaurants can apply to promote sales and increase customer engagement is push notification marketing.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

Modern Restaurant Management

JUNE 30, 2021

San Francisco Passes Permanent 15-Percent Delivery Fee Cap : On June 22, 2022, San Francisco’s Board of Supervisors unanimously passed a 15% permanent delivery fee cap on delivery fees charged to restaurants. The bill will likely be back before the California legislature in January 2022. Litigation.

2021 476

2021 Restaurant Law Kitchen Safety Food Safety 476

ChowNow

APRIL 4, 2025

For a long time, third-party delivery apps seemed like the easiest way to get your restaurant online and in front of new customers. That includes taking the order, processing payments, setting up delivery, and even stepping in on customer support. And for many restaurants, they still serve a purpose.

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Ordering Online Ordering Mobile Ordering Customer Experience 195